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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Really enjoyed working with Sabrina. She really focuses on customer service
Business response:
We are utterly delighted to hear about your wonderful experience with our team! It's fantastic to know that you received such dedicated attention focused on exceptional customer service. Your positive feedback about the personalized care you received truly brightens our day. We're thrilled that your time with us met your expectations and that you felt valued throughout the process. Thank you for taking the time to share your experience - it means so much to our entire team!
Very good experience with Sayed and he is very fast and professional.
Business response:
We are pleased to hear about your wonderful experience with our team. It's fantastic to know that the service you received was both efficient and conducted with such professionalism. Your positive feedback about the quality of care you experienced means a great deal to us at Texas Toyota. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
Sabrina is an excellent service advisor. She is very knowledgeable and customer service oriented. The unfortunate thing is that a loyal repeat customer that has bought 5 vehicles from your dealership has to pay an additional fee for using a credit card.
Business response:
We are absolutely thrilled to hear about your wonderful experience with Sabrina as your service advisor. Her knowledge and dedication to providing excellent customer service truly reflect our commitment to taking care of our valued customers like yourself. We genuinely appreciate your loyalty as a repeat customer who has purchased five vehicles from us. Your continued trust in us means everything to our team. We understand your concern regarding the credit card processing fee, and we value this feedback as we continuously wo... read more
Everything was good but I didn't realize or understand what I was paying for or doing.
Business response:
We are delighted to hear that your overall experience with us was positive. We understand that navigating the details of your purchase can sometimes feel overwhelming, and we appreciate your honest feedback about wanting clearer understanding of the process. Your input helps us recognize opportunities to better explain each step and ensure our customers feel fully informed throughout their experience. Thank you for choosing Texas Toyota, and we're grateful for the opportunity to serve you.
Courteous, professional service. (like) Time to complete oil change and inspection - 3.5 hours (dislike)
Business response:
We are pleased to hear that you found our service courteous and professional. Your positive feedback about our team's approach means a great deal to us at Texas Toyota. We understand that the extended time required for your oil change and inspection was longer than expected, and we appreciate you bringing this to our attention. We continuously work to balance thorough service quality with efficient timing to better serve our valued customers like yourself.
They were courteous and efficient. They kept me informed all the way through the process.
Business response:
We are overjoyed to hear about your wonderful experience with our team. Your feedback about our courteous and efficient service means so much to us. We understand how important it is to keep our customers well-informed throughout their visit, and we're delighted that we met your expectations in this regard. Thank you for choosing Texas Toyota and for taking the time to share your positive experience with us.
Thanks Syed and team for fixing my Celica! Works perfectly!
Business response:
We are grateful to hear that your Celica is working perfectly after our service. It's wonderful to know that our team was able to take excellent care of your vehicle and get it running smoothly again. Your satisfaction with the repair work means everything to us at Texas Toyota. We truly appreciate you taking the time to share your positive experience and look forward to helping you with any future automotive needs.
On time and to the point. Always informative about my vehicle.
Business response:
Thank you for your positive feedback! We're glad you appreciate our punctual, straightforward approach and that we keep you well-informed about your vehicle. Your review helps us continue providing reliable service.
Service advisor keeps us posted
Business response:
We are utterly delighted to hear about your positive experience with our communication approach. Having a service advisor who maintains clear and consistent updates throughout the process makes such a difference in creating a smooth experience. Your feedback about staying well-informed during your service visit means a great deal to us at Texas Toyota. We appreciate you taking the time to share your thoughts and look forward to continuing to provide you with the attentive service you deserve.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,187 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.