Texas Toyota of Grapevine

burrito 

on DealerRater

14 years ago

I saw a great deal online. I emailed about the Ford Escape. Got email back within a couple hours from Shardae O'Neal. I emailed back asking about a stain in the back seat. I was told I could take more discount off the vehicle. I then called to see if I could come see the Ford Escape. Shardae advised me to ask for Anna. I drove the whole hour there and got stuck in construction traffic. The place felt sleazy. The first guy out of the sales room kept asking too many questions. I was ready to tell him none of his business, I wa... read more

Sampson1345 

on DealerRater

14 years ago

Please, please, please do not go to this dealership and read this post in full before considering. We had the worst car buying experience of our lives. We worked with Will and Ryan and quickly came to a deal on a used SUV. Part of the deal we agreed to was installing a sunroof. We were told it would take one day an it took 4. Once we got it back it looked absolutely horrible. The button was tilted and just randomly thrown on the ceiling and the entire ceiling was bumpy with fabric hanging. They told me that nothing could be ... read more

JEK 

on DealerRater

14 years ago

BBB rating is F, and it is a valid rating. I spoke with Alex on the phone regarding a used car. Yes, it was still available, and she quoted me a price of $9,995. It was also listed on Ebay Motors for $10,500 and the Texas Toyota of Grapevine website with an internet price of $9,995. After spending more than an hour at the dealership, the sales manager presents me with the price of $13,988. Alex was "unavailable" to explain. But the salesman said the price was $9,995 plus "shop charges". This is a price way above market value... read more

Douglasrose 

on DealerRater

14 years ago

I had been in the market for a used tundra for business. I had been in the market for a used tundra for business. So I stopped by Texas Toyota in Grapevine, and before I could get in driveway Ryan Moore, a salesman, greeted me at my door and asked if he could help me. I told him what I was looking for and pointed out several tundras that fitted my perimeters. I looked at tundras and after deciding on one, I told Ryan how much I would pay; I did not have a lot of time to negotiate a price, so I told Ryan to give me the best p... read more

evilorc 

on DealerRater

14 years ago

I was looking for a new (used) car for my wife and saw an '02 VW Jetta on the lot during a Sunday night when they were closed. I decided to go back and find out how much and the pertinent information about the car as the inventory sticker used at Texas Toyota is cryptic, unlike other dealers who put the price in the inventory number usually. I pull up with my father in law and are immediately met by a salesperson as I stepped out of my truck. I explained to him what I wanted to know about the car, mainly price, miles, and hi... read more

cdoghill 

on DealerRater

14 years ago

Came in one day and wanted to look at a brand new (2010) Sequoia. I was told they couldn't allow me to drive the truck because of how young I was even though I had an 07 Tundra Crewmax Limted 4x4 that I was looking to trade in AND the Tundra was in my name. This dealership definitely thinks they are better than any and every body that walks through their doors. 

lindsaypyfer 

on DealerRater

14 years ago

This was the worst experience in buying a car I have ever had. We were promised things over the phone and they never delivered. I couldnt get responses and after begging to get to talk to the finance guy, who I thinks name was Mark, he finally called me back and when I answered the phone he said, "who is this?". He was so incredibly rude and then couldnt answer my questions. They flat out lied and said they had an approval for us when they didnt. Then, when they were only supposed to hold our debit card, they charged us 500$... read more

jamesrt 

on DealerRater

14 years ago

They are not trustable people, they trap people and sale by cheating, they are big liers, never ever happy with this liers. They sold me a car as a brand new car, they put the ODO on the Trip which showed 16 miles, after all paperworks I noticed that the Millage on the car is 800. Before that they said for the extended warranty I can cancel it whenever I want with the full refund, but When I asked them to cancel that, they declined and they said we did not say such a thing,. SHAME ON THEM. 

Tanislocke 

on DealerRater

14 years ago

We contacted this dealer about a vehicle they told us they still had it. I promptly checked on craiglist and it is no longer on there. I then went to their website and found the vehicle still listed on there. I looked at the carfax and the idiots didn't think that the carfax would bust them. The vehicle had been sold on 10/12/2010 and they were telling us it was still for sale. Considering we would drive in from Lubbock this really ticks me off this place will never get my business.