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The Bath Authority
- Kitchen & Bath
- Bedford Heights, OH
About this business
CLEVELAND BATHROOM REMODELING EXPERTS At The Bath Authority, we put our customers first… a lot of companies might say this but we live it! Our entire bathroom remodeling team from the founders of The Bath Authority to our production department, sales team, customer service reps, and installers, all of us are solely focused on the customer first! It starts with our company mission, to provide the highest quality bathroom remodeling products at the best market prices possible while delivering a world-class customer experienc... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I strongly encourage everyone to consider The Bath Authority. They were superb in everything they did regarding the bathroom.
Business response:
Hi, Tim. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us at The Bath Authority with your home improvement project! ^J
They were clean in the bathroom,piece is now missing in my floor,i know because I cleaned the floor the day before they came,very cheap shower head,liked my old one better,no adjustments on it,salesman told me you don't need a mat in tub,well yes you do.if it weren't for the grab bar i probably would have fallen,
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at support@thebathauthority.com and we'd be happy to resolve your concerns.
From quoting to the actual work being done everyone was professional and extremely nice. They had the best price with quality materials and workmanship. We couldn't imagine our bath/shower looking any better! Highly recommend.
Business response:
Hello, Casum. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Thank you Bath Authority! I love my new tub to shower conversion. My bathroom is much more sleek and modern. Danny and Tyler did a great job ! Thank you so much.
Business response:
Hello, Robyn! Thank you for this amazing feedback on your experience with us at The Bath Authority! We are so happy to hear that Danny and Tyler provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
The project has taken way too long to be completed.
Business response:
Hi Customer, we are truly sorry to hear of the timeliness in completion of your project and understand how frustrating this can be. If you have questions or wish to discuss your experience further at this time, please reach out to the team at support@thebathauthority.com.
The product was great, but it was not adjusted right
Business response:
Hi Tom, we appreciate you sharing this experience with us. To discuss your concerns with adjustment, please contact our team directly at support@thebathauthority.com so we can resolve this for you.^J
Bath looks nice but there have been issues with communication
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at support@thebathauthority.com and we'd be happy to resolve your concerns. ^J
We love the new shower. The design process was good. We had a little trouble with the scheduling piece. They couldn’t get it done in one day, because they were late both days, due to the fact they did not have the parts they needed. They also had to make a run to a local hardware store for parts. The bottom line is the product was great, but installation wasn’t as promised. I would recommend it, but they need to tweak the installation process.
Business response:
Hello, Customer. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at The Bath Authority with your home improvement project!
The Bath Authority of Cleveland was amazing! They were kind, courteous, thorough, quick, and respectful of my home. They arrived at the time they said they would and cleaned up well after they completed the project.
Business response:
Hello, Damentia. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at The Bath Authority with your home improvement project! ^J
Frequently asked questions about The Bath Authority
How is The Bath Authority rated?
The Bath Authority has a 4.9 star rating with 737 reviews.
When is The Bath Authority open?
The Bath Authority is open now. It will close at 8:00 p.m.