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The Bath Authority
- Kitchen & Bath
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Timeframe that was told to us was way off and the installation is not acceptable. When the workers arrived they did not have the materials needed and had to run around to find them. We were told 5 weeks for the materials to come in and it was 11 weeks and even then the installer didn't have everything. Was suppose to be a 1 day maybe 2 day job and it ended up to be 3 days
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Lack of follow up and communication. No urgency to complete job.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
This project was a nightmare from day one. We had been in touch with the production manager and he stopped responding
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
The job was completed about two months ago; however, it was not completed to my satisfaction. I have had multiple conversations with them about the situation, but they do not seem to be in any kind of a hurry to rectify the situation. An inspector did come out to inspect the situation and agreed that the job was not completed correctly. The inspector called a manager on the phone to explain the situation, and they actually did a video call so the manager could see the concerns. The manager on the phone agreed that the servic... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Our “full bath remodel “ was just done today and we are frustrated, sad, and disappointed with the results. This company blatantly lies about what they offer and swindled us into agreeing to a bathroom that is less functional than it was before. Here are the lies: 1. We were told that they would be taking the walls”down to the studs” and replacing the drywall. We are responsible for finishing the drywall and painting, however they insisted that it was a simple DIY project that could be completed with a basic patch kit from t... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Waited approximately 3 months for job to be started. Then they ordered wrong door causing more delay for both bathrooms. Installers were very nice and easy to work with but, they did mess up my walls in both bathrooms
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
No I wouldn't recommend. Unfortunately I initialed and signed for what I truly believed was the style of the items I wanted installed.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
It's been 2 1/2 weeks since our shower has been installed without doors. No one has contacted us on the status of the doors, or what they plan on a reimbursement for the inconvenience.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Our salesman told us things that were not true. He told us 5-6 weeks before the job was scheduled, it was almost 12. He told us that whatever was broke or damaged when they removed the old bath would be replaced and they expected that, that wasn't true. We still can't use the sink! They didn't send the right color shower curtain rod, so it's different than everything else! They didn't send the right piece for the flooring by the door. The installer was great and is trying to make it right but not much he can do.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Frequently asked questions about The Bath Authority
How is The Bath Authority rated?
The Bath Authority has a 4.4 star rating with 1,022 reviews.
When is The Bath Authority open?
The Bath Authority is closed now. It will open at 11:00 a.m.