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The Bath Authority
- Kitchen & Bath
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This whole business is just a sham. They promise you a Picasso and give you a paint-by-numbers replica. I had to call the office center multiple times because we were told it would only be about 8-10 weeks until installation. 5 months later and we're still trying to get this thing finished. The installation crew had to come back multiple times to finish different parts of the project, then forgot to install the toe kick on our vanity and never returned to install it as promised. They also didn't properly seal the tub, tub fa... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Well, I never got my vanity because it was something was wrong with it during the shipping so when they came, they just in my bathroom on my floor and I left a few messages about my vanity because it’s been a couple of weeks now and no one calls me back and I still don’t got my god**** vanity
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Extremely expensive. Very pushy to decide that very day instead of getting additional bids. Job is still not finished, and some areas mildly damaged that we had to fix ourself. No return phone call yet from salesperson about these complaints.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
I cannot get ahold of anyone who will schedule a day in which they will come back and finish. Not Happg. It is supposed to be a one day job which I truly didn’t expect. But I am on DAY 6
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
On 09/12/25 it will be 2 weeks and it is still not finished! At time of installation the 4 shelves and seat was not there to install. The installer said those items was put on back of contract and no one seen them! The shower curtain bar that was suppose to be stationary was not stationary and in th...
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
This is an incomplete job and asking me to rate it while it isn’t resolved is ridiculous
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
There were issues with the installation and the product that were not resolved despite my continued attempts.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Timeframe that was told to us was way off and the installation is not acceptable. When the workers arrived they did not have the materials needed and had to run around to find them. We were told 5 weeks for the materials to come in and it was 11 weeks and even then the installer didn't have everything. Was suppose to be a 1 day maybe 2 day job and it ended up to be 3 days
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Lack of follow up and communication. No urgency to complete job.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Frequently asked questions about The Bath Authority
How is The Bath Authority rated?
The Bath Authority has a 4.4 star rating with 1,071 reviews.
When is The Bath Authority open?
The Bath Authority is closed now. It will open tomorrow at 9:00 a.m.