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The Bath Authority
- Kitchen & Bath
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The time between meeting with the salesman and installation could have had more updates. It was often hard to get a hold of the office because no one answered the phone.
Business response:
Hi, we appreciate you rating your experience with us at The Bath Authority! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@thebathauthority.com with your feedback! -SS
They didn't keep in touch with me like they promised.
Missing hardware for vanity and medicine cabinets. Missing trim to complete shower. Both medicine cabinets came in damaged. One of faucets was not what I ordered.Installers were very unprofessional. Flooded basement twice. Damaged bathroom ceiling. Was here 3 full days and nothing is complete. 2nd bathroom not even started. Noticed on Sunday my hot water line is leaking.
Business response:
Hello, Kelly. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
Was told it would be a 1 day install. Still wasn’t finished the second day and was told that someone would be back the next day to finish. No one called or showed up or called on the third day so I called and complained. Said that they would call back but never did. It’s been 5 days since this was started. Don’t know what will happen tomorrow. Have to wait and see. Very unhappy costumer!!!!!!!!!!!
Business response:
Hello, Earl. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
I have already shown my two neighbors our shower and they loved and passed on your contact information, one I actually referred on your app.
Business response:
Thank you for being an advocate for TBA! ^AMC
They brought the incorrect doors and there are delays in getting it corrected. My installation was on December 13th and they didn't order the doors until 5 days later. They said they would order them that day. I am not too happy.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Very satisfied and thankful for everything.
Business response:
Bill , thank you for your glowing review! We're thrilled to know that you're happy with our bathroom remodeling services. Your satisfaction is our motivation, and we're here whenever you need us. Thanks again for choosing The Bath Authority.
This was an awful experience. The company knows we are unhappy and hasn't even reached out. We have sent emails. We have called. Nothing.
Business response:
Stephanie, we are truly sorry to hear about this experience and lack of communication to get your concerns addressed. We have reviewed your account and see our manager has communicated with you since this review to provide assistance. Please contact us directly if you have further questions or concerns at this time.^J
Frequently asked questions about The Bath Authority
How is The Bath Authority rated?
The Bath Authority has a 4.4 star rating with 1,022 reviews.
When is The Bath Authority open?
The Bath Authority is closed now. It will open at 11:00 a.m.