The Colonnade at Beckett Lake

Anonymous 

on AplaceForMom

a week ago

The staff that I have interacted with have been helpful and friendly and determined that my mother have a good experience. The communication between the community and the family I found to be less than adequate. It would be really helpful to know when housekeeping comes in, when laundry day is and how we stay on top of these things, so my mother is not inconvenienced and family members don't find themselves doing laundry and changing the bed. I have not had the food, but my understanding is that it is acceptable quality but ... read more

Anonymous 

on AplaceForMom

3 months ago

The family like atmosphere, the ambiance as soon as you go in the door. We also love the friendliness and helpfulness of the staff. I witnessed a resident fall in the dining room and the response from the staff was outstanding. That makes me feel comfortable. I am a retired nurse. I am impressed with the nursing supervisor and the marketing person ( their names have escaped me). I am especially impressed with the receptionist. She knows everyone and she also possesses a customer service mentality that caters to the residents... read more

Stanton 

on AplaceForMom

6 months ago

Our family had an in person tour with The Colonnade at Beckett Lake and we thought it was very nice but at the time we needed to move our loved one in, they had no vacancies. 

Christine 

on AplaceForMom

6 months ago

My mother had to be placed there after being in the hospital and refusing to go into assisted living. It was kind of an emergency, and she had to be placed in memory care. Everyone involved could not have been more helpful. They were amazing. My mother lives in Florida by herself, and me and my brother and sister live in the Chicago area. Her move was quick and very easy. The process was explained to us, the staff at The Colonnade always takes pictures and will send them off to us or post them on Facebook. All three of us ha... read more

Theresa 

on AplaceForMom

7 months ago

Our family had an in person tour with The Colonnade at Beckett Lake and we thought the tour experience and the community was excellent, but there was another community that felt more like home, and we liked the look of the building, the price and the location. 

Deanna 

on AplaceForMom

7 months ago

It is obvious from the first moment you enter into the Beckett Lake Clearwater lobby that the staff respect and really care for each other, and for the residents who live there. They are always patient, kind, compassionate, and professional. When mom was first released from rehab, she was still a little fragile and her memory wasn't her usual. I was very concerned about her care level-- if Assisted Living was the best category, if she needed daily Skilled-Nursing or Memory Care, etc. That day, the Executive Director called m... read more

anonymous 

on AplaceForMom

10 months ago

This review is strictly for the memory care unit at The Colonnade. The scores I think would be much higher if she had been in assisted living as planned. [name removed] and head of nursing services were excellent as was [name removed]. 

anonymous 

on AplaceForMom

a year ago

Staff are very friendly and accommodating. [name removed], the office administrator is particularly helpful but she should have an assistant. There have been problems with medications being refilled in a timely manner which is frustrating when the cost for medication management is 600 monthly. Also, the billing department failed to input the auto withdrawal for the monthly charge correctly and then billed us [fee removed] in late fees that they have not removed. I'm told that activities and menus are often not accurate. The... read more

Anonymous 

on AplaceForMom

a year ago

My loved one wasn't happy here, as there were times my loved one's trash or laundry wasn't being pick up. The food wasn't as good as my loved one would have hoped for. There could have been more attention to detail in preparing the menu. The staff communication was good with the family and our loved one when we had questions.