The Colonnade at Beckett Lake

anonymous 

on AplaceForMom

2 years ago

This review is strictly for the memory care unit at The Colonnade. The scores I think would be much higher if she had been in assisted living as planned. [name removed] and head of nursing services were excellent as was [name removed]. 

anonymous 

on AplaceForMom

3 years ago

Staff are very friendly and accommodating. [name removed], the office administrator is particularly helpful but she should have an assistant. There have been problems with medications being refilled in a timely manner which is frustrating when the cost for medication management is 600 monthly. Also, the billing department failed to input the auto withdrawal for the monthly charge correctly and then billed us [fee removed] in late fees that they have not removed. I'm told that activities and menus are often not accurate. The... read more

Anonymous 

on AplaceForMom

3 years ago

My loved one wasn't happy here, as there were times my loved one's trash or laundry wasn't being pick up. The food wasn't as good as my loved one would have hoped for. There could have been more attention to detail in preparing the menu. The staff communication was good with the family and our loved one when we had questions. 

anonymous 

on AplaceForMom

3 years ago

Not ever being able to visit the community I can't really say anything about the cleanliness, meals, activities and value. However when our loved ones would go to visit and said it was very nice. The home health nurse that was able to visit with our loved one was particularly impressed. I do not know much about the meals and dining service but they would bring meals to our loved one sometimes when she was ill, which I appreciated. The friendliness of the staff was good except for administration who were unresponsive 

Patti F 

on AplaceForMom

3 years ago

My husband was at the Colonnade because he has dementia and could not be left alone at home. I had gone to the hospital, was sent to rehab where I got COVID, went back to the hospital, then to a lock-down COVID ward, then back to the first rehab "to be discharged". When I got there, they wouldn't let me leave. I sat in the lobby for two days to put pressure on them to sign the papers so that I could leave. During this, the absolute worst month and a half of my life, I was dehumanized, screamed at by CNA's (they screamed at e... read more

anonymous 

on AplaceForMom

3 years ago

Initially I was very pleased. We were very encouraged with the admissions process and everybody that helped us. But it took an unfortunate turn, and I was left with a lot of questions about the care that was being provided. 

Jason B 

on AplaceForMom

3 years ago

The Colonnade is a top notch community; it's small and very personable. What really stands out is the general attitude of the people there, its great!