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The Cotswold Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Burford, ENG

About this business

Healthcare Skilled Nursing

Location details

Woodside Drive, Bradwell Village, Burford, ENG, OX18 4XA, United Kingdom

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4.897 reviews

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Ruth L

4 years ago

Everything is excellent. All staff helpful and kind.

Business response:

Thank you for your lovely review and comments. We have enjoyed having you stay with us immensely and will certainly miss you. Please come back and see us again soon.

Mary B

4 years ago

I arrived here after breaking my hip very badly. I had the operation (very well) I am sure, and arrived here a week later on 13/01/2021 for rehab. I was met with smiles and care beyond all expectations. I was given a bed bath on arrival and another one the next day. Physio regularly, and all aids necessary and help provided as I progressed through the day and night. The atmosphere here is very friendly, professional and encouraging. The dining room beautiful, and the food excellent with a very good healthy choice and very we... read more

Business response:

Thank you, Mary, for your kind words and feedback. I am so pleased you enjoyed your stay with us, and we miss your lively input during our dining room experience. It was lovely to see you improve in your mobility with the assistance of our in-house physiotherapist, and from arriving quite immobile to walking out at the end of your stay. I am so pleased we were able to make a difference. I hope to see you again if you need our services. Thank you.

Judith B

4 years ago

My mother has been in The Cotswold Home for over seven years, and during that time, she has received excellent care. During the last year in the Covid19 pandemic, when visiting has been so restricted, the home has been very accommodating to my mother's needs. My mother has been bed-bound for the last eighteen months, so during periods of lockdown, it has been difficult to visit. The staff have been very helpful at all times in giving me updates on her condition.

Business response:

Thank you, Judith, for your very kind comments and feedback. Here at the Cotswold Home, we aim to provide the highest level of person-centred care and will always listen to our residents and relatives so ensure any concerns are addressed promptly.

Hugh B

4 years ago

My aunt has been in The Cotswold Home since August 2019. She chose to go there as it has an excellent local reputation, and I was greatly reassured by the then manager's assertion that "we always look after our local ladies" From the start of my aunt's residency, and throughout the very difficult recent pandemic, I have always found the home staff to be particularly approachable and accommodating, and that the environment is safe and nurturing for anyone at that stage of life. There is always a twinge of guilt one feels when... read more

Business response:

Thank you for your very kind and appreciated comments. We, at The Cotswold Home, aim to ensure our residents receive the highest level of person-centred care and always welcome any feedback. Your aunt is a very valued member of our home community.

Claire B

4 years ago

Having had an aortic valve replacement surgery in hospital, I spent one week here at The Cotswold Home to help me to recover before returning home to my husband, who needs support. In every respect, the staff could not have been kinder or more helpful (especially with medication). Thank you to everyone.

Jo C

5 years ago

Mum and dad came to this care home after a very unhappy experience in another in Kent. Thank goodness the homes are incomparable - the food, staff, care have been wonderful and despite difficult personal circumstances they settled in well. The manager and carers have been really well organised during the lockdown and have managed to keep us well informed and to facilitate FaceTime when possible. Sadly, mum passed away in June 2020 after a short illness. Mum was treated with the utmost compassion, dignity and respect and Dad ... read more

Business response:

Thank you for your kind words in regards to myself and the rest of the team here at the Cotswold Home. Your Mum is still missed by all, but especially myself.

Derek R

5 years ago

The Cotswold Home is exceptional in every way. The way they have dealt with the pandemic is testament to the professionalism and dedication of the entire team. However, beyond the Covid crisis life goes on in care homes and in this one my parents have been well very cared for, very well fed and in truth loved. The move to the Cotswold Home was from another home and the differences were stark. I cannot recommend it highly enough.

Business response:

Thank you for the lovely feedback that you have given to the team, it is greatly appreciated for recognition of the care that the team provide.

Val M

5 years ago

I wouldn’t hesitate to recommend The Cotswold Home to anyone looking for a homely, peaceful atmosphere. The staff and management team are genuinely kind and caring, food is wonderful and every resident is loved, respected and treated with the utmost dignity.

Business response:

Thank you for your feedback and description of our environment. It is always lovely for the staff to hear that their time and care is valued and appreciated. Regards.

Leslie R

5 years ago

My mother spent her last few weeks at The Cotswold Home. Although she proved a difficult case, she was always treated with care and respect, and because of this, her last weeks of life were made much easier. The newsletters from the Home were always helpful, and we (the family) are most grateful to the manager and the team at Cotswold Home for looking after our Mum and making the last few weeks of her life as pleasant as possible. We are equally grateful for the care lavished on our Dad, who is also a resident and is in rela... read more

Business response:

I would never class your Mother a difficult case, she was unique and we miss her character and smiles. Thank you for your lovely words to myself and the team here; it is how I want us to appear, one team.