This profile has been claimed by the business owner or representative.
The Money Source Inc.
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3138 E Elwood Street, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I refinanced my house with The Money Source in Jan. 2019. I chose not to escrow my propert taxes with them. On Nov. 12 2019 I paid my first installment of my LA county prop taxes. TMS wrongfully went ahead and paid it anyways a few weeks later. I called them to let them know anout their mistake and sent them proof of my payment (LA county prop tax receipt and bank statement). TMS told me it would take 30-60 days to get their payment back from LA county and the escrow I owe will remain on my account until they get their funds... read more
They Won’t Return My Money. On December 28, 2019, the Tax Department received my refund check because my taxes had already been paid by my closing title company to the county treasurer on December 3, 2019. Since that time, the Tax Department has held my money. Supposedly it has to go to the Escrow Department to be returned to me. The check got lost in interoffice mail. It is now January 14, 2020, and I am still waiting for my Escrow money. When will I get my Escrow money?
The money source is the worst mortgage servicer i have ever dealt with in my 20 years of owning homes. They have so many hidden fees and horrible customer service. And are definitely not there to help the home buyer.
These guys flat out suck. No option for Bi-Weekly Payments?? TMS has been literally STEALING my "ADDITIONAL PRINCIPAL" payments each month, earning the interest on MY MONEY for THEMSELVES, and then applying my extra $100 per month once it totals my monthly mortgage amount. If I knew you crooks were going to do that, I obviously would have kept the money in MY bank and earned the interest myself. Kristi, you've probably had a rough Christmas break while I've been busting my butt to make ends meet for my family. Please, let me... read more
Worst company ever. Thank you for ruining my families Christmas by taking out January payment in December and try making me run around to get banks statements. I would strongly recommend to anyone if you go with this company find a different company as soon as possible.
If there was an option for zero stars they would get that. The way they handled my mothers mortgage after she passed away was anything but professional. They were rude and not willing to really help. My sister paid the mortgage off. They overcharged her $400 and sent the check to the estate of my mother. When she told them she couldn’t cash it their answer was “get a lawyer”. Yeah let’s pay $2500 for a lawyer so she can cash a $400 check. They are thieves. If you need a mortgage go somewhere else. These people are rude, gree... read more
I am VERY dissatisfied with The Money Source Inc. and leadership. Darius Mirshahzadeh CEO has zero ability to change anything. He should be shame to be a leader whom cannot help his customers. I want bi-Weekly payment and TMS refused. Very bad company to work with, every month I sent out bit extra payment that should apply to additional principal, but they applied for next month payment. I sent out big payment for additional principal and they hold it for many days so TMS can collect interest for this month. I asked for help... read more
The worst customer service experience with their loss mitigation department. I've asked on several occasions to speak to a supervisor. I've been told that one would call me back and have yet to receive a call back. Additionally, I've tried contacting Kristi Schleicher at Kristi.Schleicher@themoneysource.com. and have yet to hear back from her as well. Every week I speak to a new representative in the Loss Mitigation department, because the representative that has been assigned to my file is never available and never returns ... read more
Terrible company! I did not choose this mortgage lender, bulk mortgages were sold to them. On the 2nd of each month, I begin receiving debt collection calls - several throughout the day. I pay on the 14th (15th is the last day of legal grace period) and they still charge $30 fee. I only get paid 2x a month, credit score is 755 (excellent). I have had my home 10 yrs and have never had a problem from mortgage companies in the past (especially not the harassing phone calls from COLLECTIONS - and the people are NOT friendly!). I... read more
Frequently asked questions about The Money Source Inc.
How is The Money Source Inc. rated?
The Money Source Inc. has a 3.4 star rating with 1,826 reviews.
When is The Money Source Inc. open?
The Money Source Inc. is open now. It will close at 6:00 p.m.