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The Pet Spot
- Pet Boarding
- Norwood, OH
About this business
Location details
2503 Norwood Ave., Norwood, OH, 45212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
If are okay with over-paying for your dog getting injured and sick during a stay, this would be the best place to take them. A giant red flag should have been the extra charge they have for "insurance" during the dogs stay, or waiver you are required to sign if you decide to not buy it. This is not common practice in my experience. I believe that enough customers have had experience similar to mine (noted below) that instead of fixing the problems they have and taking care of the dogs better, they are charging people even mo... read more
Business response:
Valued Customer: We take your feedback to heart and would appreciate the opportunity to discuss your concerns. I assure you our boarding contract is similar to that of every boarding facility in our industry. Our insurance offering is completely optional, something many of our customers appreciate, and covers claims exactly per the policy. Unfortunately, we are unable to identify your information in our client files and would appreciate it if you can give me a call at your earliest convenience. I look forward to speaking wi... read more
First, it was not made clear that a Feline Leukemia vaccination was NOT needed for an indoor cat, so I paid $90 to have both cats vaccinated for this and then was told when the paperwork was sent that it wasn't necessary. This might have been acceptable....a mix up in communication...but the staff was very rude about it to make matters worse. Next the dates were off on my reservation and needed adjustment. Instead of offering to check the needed dates, the staff member (a different individual this time) was again very rude. ... read more
Business response:
Amanda, Thank you for your feedback. We value and appreciate any and all communication from our customers. I certainly wish you would have called me to discuss your situation and that you had a more positive first experience with The Pet Spot. You chose to inquire about our services, ask questions, obtain a quote, and make a reservation all via email. Unfortunately, you did not call and speak to us personally until after you had obtained the FELV shot for your cats. This information was on our website and is regularly av... read more
Sadly downgrading my original review. I really want to love this place. There are a couple of really engaged and engaging folks here, but the quality of service is just too variable. Also, I don't see some of my favorite people there anymore who used to really get dogs and also had some people skills, too. New folks seem to be bored, and in a word, just rude. I just picked up my dog from boarding and while she had a private room plus a walk a day, I've never seen her this sad and exhausted coming back from boarding before. I... read more
Business response:
Sophia, We strive to be the best at what we do, we deeply apologize we failed to meet yours and our own high standards in any way. I would greatly appreciate the opportunity to discuss your review with you to better understand what occurred and how I can ensure we improve and learn from this. I'm a bit confused, as the staff at the front desk is the same staff as we have had for many years, as is almost are entire staff. The two young ladies at the front desk yesterday have been with us for a combined almost 20 years. T... read more
Very disappointed after our dogs stay last night/today. We decided to board our dog on our wedding day after having multiple people recommend Pet Spot. When my husband picked Rosie up this morning she seemed fine. Once we got her home we noticed multiple wounds on her stomach. She has also thrown up five times since we got her home. Nothing like the stress of a sick dog to keep us up the night before our honeymoon. I understand dogs get stressed from being in a different environment but none of the workers let us know she wa... read more
Business response:
Valued Customers, Congratulations on your recent wedding. I'm writing you instead of calling because I assume you are on your honeymoon. I would never disrespect this special time for you by calling and interrupting you. However, I felt it necessary to reach out. I am sorry to hear that you had anything less than a perfect experience at The Pet Spot. We strive to be the best at what we do and deeply care about the safety and well being of all of our guests . Our hard work and dedication for over 12 years has resulted ... read more
My 2 dogs stayed there for a week and came home with kennel cough. When I called they said to take to vet. I asked if they'd reimburse me for vet expenses and medicines, they said no. I'm not very happy about my dogs coming home sick! Beware if you are looking for a kennel that they were not very caring or interested in reimbursing me for expenses due to sickness they got at their kennel.
Update: I wanted to write an update from my previous review because it has been two days now since I picked my dog up from a long weekend at Pet Spot and she has had bad diarrhea since. She woke me up every hour on the hour last night to go outside and poop (pure liquid stool). I just got back from the vet and $105 later for the visit and medication I am hoping that she will start to feel better. Basically my poor decision to leave my dog at Pet Spot has put more stress on my dog than I could have imagined and cost me $105... read more
After I filled out my dogs profiles and submitted record information, they told me to bring my dog in. I have an American Bull Dog Pitbull Mix who is a gentle giant and is very docile and submissive. He is a big baby and on that day, he was scared of all the commotion and sat on his butt at the entrance and I had to push him in. The owner came over (who wasnt helping me before) and told me my dog couldnt be there and kept repeating "pitbull" over and over... it was very sad. Breed stereotyping is not okay!! I cried the whole... read more
Don't risk your dog's health here! I just boarded my two dogs. One is hospitalized with vomiting and a 106 degree fever. He may or may not live. The other has a runny nose, lower fever and malaise. He is being treated at home after a visit to vet. I called to alert them to sanitize the areas where my dogs were. I was put through to the owners phone and left a message. I have not received a return phone call. I posted a review on the pet spot website, but my negative review has not been posted. Update: I did r... read more
I am a new customer to PetSpot and I am extremely disappointed. I was recommended to take my 8 month chocolate lab Reese here by several co-workers and friends. I was thrilled to hear such great things so I decided to take advantage of the $85 Groupon which included the temperament test, two grooming's and 10 daycare visits. After purchasing the Groupon we were excited to try it out, I was amazed by how clean and welcoming the space was when walking in. Everyone was so friendly and I felt great about leaving my pup here. R... read more
Frequently asked questions about The Pet Spot
How is The Pet Spot rated?
The Pet Spot has a 4.5 star rating with 876 reviews.
When is The Pet Spot open?
The Pet Spot is open now. It will close at 6:00 p.m.