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The Pet Spot
- Pet Boarding
- Norwood, OH
About this business
Location details
2503 Norwood Ave., Norwood, OH, 45212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I brought my cavalier in for doggy daycare and my initial impression was not good from the staff and smell of the lobby. I didn't really have time to find another option so I thought I would try it out (did not have yelp before otherwise I wouldn't have!). For context, my dog is the friendliest dog you will ever meet and LOVES any and all people. He was excited and sociable to staff when I left. However when came to pick up my dog he looked terrified. He ran to me but not in an excited I'm here way. He had his tail between h... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience and ask to speak to a manager. Our number is 513-351-7768. Thank you!
I've been taking my dog to here since he was a puppy, over 12 years. Since Jeff sold the business, the level of service and attention was noticeably not as good but this last boarding experience was the last straw for me. I recently boarded my dog in a villa for 8 days. I checked in on him on the villa camera several times during my trip to find his villa was often soiled with urine or feces that I had to call on to have it cleaned up. It made me wonder how often they were actually taking him out on potty breaks as he does ... read more
Business response:
We sincerely apologize for any inconvenience caused during your recent boarding experience at The Pet Spot. Your feedback is invaluable to us, and we take your concerns very seriously. We are deeply disappointed to hear that our service fell short of your expectations, especially given your long-standing relationship with us. We understand your frustration regarding the cleanliness issues, questions about playtime, and your dog's condition upon pickup. Please be assured that we will thoroughly investigate these matters to en... read more
We had a very poor experience with Pet Spot. We recently brought our dog in for a daycare evaluation. The lobby smelled strongly in the morning when dropping her off, and smelled even worse in the afternoon when we picked her up. When they brought my dog back, she was whining, straining at the leash, and trying to make a beeline for the exit to get out of there asap - this is really strange behavior; my friendly extroverted pup usually wants to personally say goodbye with a wagging tail to everyone when we take her places. ... read more
Business response:
We value your input and apologize for the negative experience you had at The Pet Spot. We take all feedback seriously and would like to address your concerns. Our goal is to provide a safe and comfortable environment for all pets in our care, and we're sorry we fell short of your expectations. Please feel free to contact us at (513) 351-7768 to discuss this further. We would appreciate the opportunity to learn more about your specific experience and work towards improving our services.
Over the past year, we have regularly brought our golden-doodle Jack to the Pet Spot for boarding, day care, and grooming. Our experience was great, until it wasn't. My wife and I had read the cautionary tales and nightmare reviews online, and never thought that would be our story, too. First, let me say that I understand things happen with dogs. They get sick sometimes. Jack has come back from Pet Spot before with an eye infection, as well as kennel cough. We chalked that up as normal. On the other hand, what happened to ou... read more
Business response:
Matt Thank you for allowing us to care for Jack for the past year. While we cannot speak to your experience with our insurance company, it’s disheartening to know that we’re losing you as a client from your experience. If you ever want to bring Jack back, we are happy to give you a tour of our facility and discuss a plan to begin rebuilding your trust. Take care.
the entire place smells like antiseptic and dog poop so i can't imagine what my dog can smell. staff is standoffish and curt. when i asked about how my dog did during her eval the staff up front had no idea and they had to dig to get me information. my dog hated it there and shook whenever i dropped her off. i don't trust them with my dog.
Business response:
Lauren, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Pet Spot: Pressure-washing kennel area while pets and their specialty food are present, doubled-up kennels despite having paid for two, pets returned urine-soaked with wet blankets. Look up dead dogs in 2013. I doubt things have changed much. Jeff, owner, is always "sorry that they didn't meet expectations".
Business response:
Hi Nicholas, it sounds like you haven't visited us in a few years; the business was bought from Jeff in 2015. Feel free to contact us or stop by to see us as the practices you've listed are certainly not how we run The Pet Spot.
My dog died from a collapsed trachea, which he had no prior history of, ten hours after being boarded at The Pet Spot. Their way of trying to resolve it was agreeing to pay his vet bill as long as I signed something stating I would not to tell anyone it happened, which I obviously chose not to sign. If you don't see any bad reviews here, chances are it's because they've silenced anyone who has had something tragic like this happen to their pet while being boarded as well.
I can honestly say that I've never had such a worse experience. We actually visited them approximately 5 months ago to board our cat for 3 days while we went on a short trip. We had a coupon for a free day with a multi day visit and were told we'd pay at pickup. We returned from our trip to have them tell us they wouldn't honor the coupon since the stay wasn't long enough, we paid the $50 and left. Only today, 5 months later to get a text message from one of the employees and no official invoice or explanation demanding $71... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We know that you spoke with Susan yesterday regarding this issue. The customer service manager (Megan) did leave a message and would like to hear back from you regarding how this was handled. Again, we are very sorry for this and hope you will give us a chance to make this right. Thank you, The Pet Spot
I took my yellow lab here about a month ago and paid almost $90 for the full bath, groom, and brush out mainly because of how much labs shed. When I picked her up it did not appear she had been brushed at all which I thought was strange. Then when I got home and pet her, more hair was falling off than when I took her. They absolutely did not brush her so essentially I paid $90 for trimming her nails and giving her a bath. Will not be going back.
Frequently asked questions about The Pet Spot
How is The Pet Spot rated?
The Pet Spot has a 4.4 star rating with 817 reviews.
When is The Pet Spot open?
The Pet Spot is closed now. It will open at 7:00 a.m.