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The Pet Spot
- Pet Boarding
- Norwood, OH
About this business
Location details
2503 Norwood Ave., Norwood, OH, 45212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We brought our Panda here 3 times to get groomed. First two times, literally no complaints. Panda looked so good and he acted fine after, they styled his cut just how we asked. He is a Pom and so his undercoat should not be touched. Last Tuesday, was the third time and when we brought him home he was acting strange. His coat seemed a lot lighter but didn't think too much of it. Panda didn't want to walk much. He was clearly experiencing discomfort but we just wrote it off as he doesn't love going to the groomers. That linge... read more
Business response:
We regret to learn of your recent experience at The Pet Spot. We encourage you to contact us directly at (513) 334-4900 to facilitate further discussion regarding this matter.
Absolutely horrible customer service. The lady at the front desk was horribly rude and no help. Not a place or the type of people I would trust with leaving my animal for care or watching. No compassion and really really rude.
Business response:
We are deeply sorry to learn about your unsatisfactory experience with our customer service. We take pride in providing excellent care for pets and treating our customers with respect, so it's concerning to hear that this was not the case during your visit. We would greatly appreciate the opportunity to discuss this matter further and address your concerns. Please contact us at (513) 351-7768 at your earliest convenience so we can better understand the situation and work towards a resolution. Your feedback is important to us... read more
DO NOT LEAVE YOUR DOG HERE - I left a bag with my dog's food with the serving sizes literally written on the bag and the staff here still managed to underfeed him and return extra food to me even though he should've eaten everything sent with him. When I dropped my dog off he had a collar and harness on and the staff took both of them off him for seemingly so reason and put him on a rope leash that seemed to restrict his breathing. My dog was sent with a blanket and toy and that staff did not return to me when I picked my do... read more
Business response:
Sorry for any inconvenience you experienced during your visit to The Pet Spot. We value your feedback and will address the issues you mentioned. Thank you for reaching out.
I brought my cavalier in for doggy daycare and my initial impression was not good from the staff and smell of the lobby. I didn't really have time to find another option so I thought I would try it out (did not have yelp before otherwise I wouldn't have!). For context, my dog is the friendliest dog you will ever meet and LOVES any and all people. He was excited and sociable to staff when I left. However when came to pick up my dog he looked terrified. He ran to me but not in an excited I'm here way. He had his tail between h... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience and ask to speak to a manager. Our number is 513-351-7768. Thank you!
I've been taking my dog to here since he was a puppy, over 12 years. Since Jeff sold the business, the level of service and attention was noticeably not as good but this last boarding experience was the last straw for me. I recently boarded my dog in a villa for 8 days. I checked in on him on the villa camera several times during my trip to find his villa was often soiled with urine or feces that I had to call on to have it cleaned up. It made me wonder how often they were actually taking him out on potty breaks as he does ... read more
Business response:
We sincerely apologize for any inconvenience caused during your recent boarding experience at The Pet Spot. Your feedback is invaluable to us, and we take your concerns very seriously. We are deeply disappointed to hear that our service fell short of your expectations, especially given your long-standing relationship with us. We understand your frustration regarding the cleanliness issues, questions about playtime, and your dog's condition upon pickup. Please be assured that we will thoroughly investigate these matters to en... read more
We had a very poor experience with Pet Spot. We recently brought our dog in for a daycare evaluation. The lobby smelled strongly in the morning when dropping her off, and smelled even worse in the afternoon when we picked her up. When they brought my dog back, she was whining, straining at the leash, and trying to make a beeline for the exit to get out of there asap - this is really strange behavior; my friendly extroverted pup usually wants to personally say goodbye with a wagging tail to everyone when we take her places. ... read more
Business response:
We value your input and apologize for the negative experience you had at The Pet Spot. We take all feedback seriously and would like to address your concerns. Our goal is to provide a safe and comfortable environment for all pets in our care, and we're sorry we fell short of your expectations. Please feel free to contact us at (513) 351-7768 to discuss this further. We would appreciate the opportunity to learn more about your specific experience and work towards improving our services.
Over the past year, we have regularly brought our golden-doodle Jack to the Pet Spot for boarding, day care, and grooming. Our experience was great, until it wasn't. My wife and I had read the cautionary tales and nightmare reviews online, and never thought that would be our story, too. First, let me say that I understand things happen with dogs. They get sick sometimes. Jack has come back from Pet Spot before with an eye infection, as well as kennel cough. We chalked that up as normal. On the other hand, what happened to ou... read more
Business response:
Matt Thank you for allowing us to care for Jack for the past year. While we cannot speak to your experience with our insurance company, it’s disheartening to know that we’re losing you as a client from your experience. If you ever want to bring Jack back, we are happy to give you a tour of our facility and discuss a plan to begin rebuilding your trust. Take care.
the entire place smells like antiseptic and dog poop so i can't imagine what my dog can smell. staff is standoffish and curt. when i asked about how my dog did during her eval the staff up front had no idea and they had to dig to get me information. my dog hated it there and shook whenever i dropped her off. i don't trust them with my dog.
Business response:
Lauren, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Pet Spot: Pressure-washing kennel area while pets and their specialty food are present, doubled-up kennels despite having paid for two, pets returned urine-soaked with wet blankets. Look up dead dogs in 2013. I doubt things have changed much. Jeff, owner, is always "sorry that they didn't meet expectations".
Business response:
Hi Nicholas, it sounds like you haven't visited us in a few years; the business was bought from Jeff in 2015. Feel free to contact us or stop by to see us as the practices you've listed are certainly not how we run The Pet Spot.
Frequently asked questions about The Pet Spot
How is The Pet Spot rated?
The Pet Spot has a 4.5 star rating with 850 reviews.
When is The Pet Spot open?
The Pet Spot is closed now. It will open at 7:00 a.m.