The Pet Spot

Mary S. 

on Yelp

4 years ago

My dog died from a collapsed trachea, which he had no prior history of, ten hours after being boarded at The Pet Spot. Their way of trying to resolve it was agreeing to pay his vet bill as long as I signed something stating I would not to tell anyone it happened, which I obviously chose not to sign. If you don't see any bad reviews here, chances are it's because they've silenced anyone who has had something tragic like this happen to their pet while being boarded as well. 

Logan E. 

on Yelp

6 years ago

I can honestly say that I've never had such a worse experience. We actually visited them approximately 5 months ago to board our cat for 3 days while we went on a short trip. We had a coupon for a free day with a multi day visit and were told we'd pay at pickup. We returned from our trip to have them tell us they wouldn't honor the coupon since the stay wasn't long enough, we paid the $50 and left. Only today, 5 months later to get a text message from one of the employees and no official invoice or explanation demanding $71... read more

Kyle M. 

on Yelp

6 years ago

I took my yellow lab here about a month ago and paid almost $90 for the full bath, groom, and brush out mainly because of how much labs shed. When I picked her up it did not appear she had been brushed at all which I thought was strange. Then when I got home and pet her, more hair was falling off than when I took her. They absolutely did not brush her so essentially I paid $90 for trimming her nails and giving her a bath. Will not be going back. 

Matt S. 

on Yelp

7 years ago

I dropped my puppy off here and when I went to pick her up I noticed a red spot on her fur. She has black fur, so I went to look and realized she had been bitten and had a dime sized hole in her skin. I immediately went back inside and the staff couldn't tell me what happened. They had no idea that my dog had been bitten or which dog had done it. They tried to play it off as "dogs play rough sometimes". I'm very disappointed in this establishment and will never be going back. If you want your dog to be safe and looked after ... read more

JBird11 B. 

on Yelp

7 years ago

We have brought our dog here several times, for boarding-daycare and grooming the staff is hit or miss, mainly a miss at daycare. Generally when we walk in with our dog the greeting is very friendly and the hand off for doggy daycare/boarding is easy. However, that's where it really ends in terms of the positives I would say. If your dog is in daycare, they have cameras-which might as well be useless as you cannot even tell which shape is your dog unless they are standing perfectly still for longer than ten seconds. Given ... read more

Christine S. 

on Yelp

7 years ago

TERRIBLE CUSTOMER SERVICE BY NEW GENERAL MANAGER. My dogs boarded here in May. After they boarded with complimentary daycare the GM (at the time) told me to purchase a new member 10 visit daycare pass on groupon for $100. I purchased the suggested pass from groupon. Today I go to use one of the daycare visits off the $100 pass and the new GM WILL NOT HONOR the pass since they did complementary daycare with boarding back in May. I am now out $100 and the new GM will not see or speak with me. The other staff and customer ser... read more

Stephanie B. 

on Yelp

7 years ago

I brought my dog in here to get groomed. Staff was friendly when I brought her in. They said it would be about two hours and it did take about that long. When I went to pick her up the lady told me the amount, I paid, got my dog and left. I didn't look at her closely until I got home because I was in a bit of a rush. When I started to exam her when I got home I noticed her coat was cut a decent amount shorter than i asked and the hair on her ears and tail were really long. I called as soon as I noticed and told them I was un... read more

AJ D. 

on Yelp

8 years ago

If are okay with over-paying for your dog getting injured and sick during a stay, this would be the best place to take them. A giant red flag should have been the extra charge they have for "insurance" during the dogs stay, or waiver you are required to sign if you decide to not buy it. This is not common practice in my experience. I believe that enough customers have had experience similar to mine (noted below) that instead of fixing the problems they have and taking care of the dogs better, they are charging people even mo... read more

Amanda T. 

on Yelp

8 years ago

First, it was not made clear that a Feline Leukemia vaccination was NOT needed for an indoor cat, so I paid $90 to have both cats vaccinated for this and then was told when the paperwork was sent that it wasn't necessary. This might have been acceptable....a mix up in communication...but the staff was very rude about it to make matters worse. Next the dates were off on my reservation and needed adjustment. Instead of offering to check the needed dates, the staff member (a different individual this time) was again very rude. ... read more