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The Pet Spot
- Pet Boarding
- Norwood, OH
About this business
Location details
2503 Norwood Ave., Norwood, OH, 45212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I dropped my puppy off here and when I went to pick her up I noticed a red spot on her fur. She has black fur, so I went to look and realized she had been bitten and had a dime sized hole in her skin. I immediately went back inside and the staff couldn't tell me what happened. They had no idea that my dog had been bitten or which dog had done it. They tried to play it off as "dogs play rough sometimes". I'm very disappointed in this establishment and will never be going back. If you want your dog to be safe and looked after ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. Although dogs do play with their paws and teeth, we provide extensive training to our daycare team on supervision of dogs as well as how to coach dogs to have positive social interactions and correct behavior that could be problematic. We always place dogs in groups of dogs of similar temperaments and play styles. Sometimes with dogs who have thinner coats (Labradors for example), it's very easy for another dogs canine tooth to get caught on their sk... read more
We have brought our dog here several times, for boarding-daycare and grooming the staff is hit or miss, mainly a miss at daycare. Generally when we walk in with our dog the greeting is very friendly and the hand off for doggy daycare/boarding is easy. However, that's where it really ends in terms of the positives I would say. If your dog is in daycare, they have cameras-which might as well be useless as you cannot even tell which shape is your dog unless they are standing perfectly still for longer than ten seconds. Given ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Our General Manager was just on vacation and watching her pups from afar so she knows what you're talking about first hand when it comes to the camera quality. Your experience with our staff is definitely not indicative of the staff-customer relationship that we want to have. Our hope is that all pet parents will feel at home - just like our furry... read more
TERRIBLE CUSTOMER SERVICE BY NEW GENERAL MANAGER. My dogs boarded here in May. After they boarded with complimentary daycare the GM (at the time) told me to purchase a new member 10 visit daycare pass on groupon for $100. I purchased the suggested pass from groupon. Today I go to use one of the daycare visits off the $100 pass and the new GM WILL NOT HONOR the pass since they did complementary daycare with boarding back in May. I am now out $100 and the new GM will not see or speak with me. The other staff and customer ser... read more
Business response:
Hi Christine, The Groupon terms stated that the Groupon is for new clients only. We would have been happy to work with you since you indicated you had a note from the previous General Manager but you had already received a refund from Groupon before speaking with our current General Manager. We apologize again for the confusion over what number to call you at regarding the issue - our goal is always to respond to customers within 24 hours if not sooner. We really hope that this will not be your last impression of The P... read more
I brought my dog in here to get groomed. Staff was friendly when I brought her in. They said it would be about two hours and it did take about that long. When I went to pick her up the lady told me the amount, I paid, got my dog and left. I didn't look at her closely until I got home because I was in a bit of a rush. When I started to exam her when I got home I noticed her coat was cut a decent amount shorter than i asked and the hair on her ears and tail were really long. I called as soon as I noticed and told them I was un... read more
If are okay with over-paying for your dog getting injured and sick during a stay, this would be the best place to take them. A giant red flag should have been the extra charge they have for "insurance" during the dogs stay, or waiver you are required to sign if you decide to not buy it. This is not common practice in my experience. I believe that enough customers have had experience similar to mine (noted below) that instead of fixing the problems they have and taking care of the dogs better, they are charging people even mo... read more
Business response:
Valued Customer: We take your feedback to heart and would appreciate the opportunity to discuss your concerns. I assure you our boarding contract is similar to that of every boarding facility in our industry. Our insurance offering is completely optional, something many of our customers appreciate, and covers claims exactly per the policy. Unfortunately, we are unable to identify your information in our client files and would appreciate it if you can give me a call at your earliest convenience. I look forward to speaking wi... read more
First, it was not made clear that a Feline Leukemia vaccination was NOT needed for an indoor cat, so I paid $90 to have both cats vaccinated for this and then was told when the paperwork was sent that it wasn't necessary. This might have been acceptable....a mix up in communication...but the staff was very rude about it to make matters worse. Next the dates were off on my reservation and needed adjustment. Instead of offering to check the needed dates, the staff member (a different individual this time) was again very rude. ... read more
Business response:
Amanda, Thank you for your feedback. We value and appreciate any and all communication from our customers. I certainly wish you would have called me to discuss your situation and that you had a more positive first experience with The Pet Spot. You chose to inquire about our services, ask questions, obtain a quote, and make a reservation all via email. Unfortunately, you did not call and speak to us personally until after you had obtained the FELV shot for your cats. This information was on our website and is regularly av... read more
Sadly downgrading my original review. I really want to love this place. There are a couple of really engaged and engaging folks here, but the quality of service is just too variable. Also, I don't see some of my favorite people there anymore who used to really get dogs and also had some people skills, too. New folks seem to be bored, and in a word, just rude. I just picked up my dog from boarding and while she had a private room plus a walk a day, I've never seen her this sad and exhausted coming back from boarding before. I... read more
Business response:
Sophia, We strive to be the best at what we do, we deeply apologize we failed to meet yours and our own high standards in any way. I would greatly appreciate the opportunity to discuss your review with you to better understand what occurred and how I can ensure we improve and learn from this. I'm a bit confused, as the staff at the front desk is the same staff as we have had for many years, as is almost are entire staff. The two young ladies at the front desk yesterday have been with us for a combined almost 20 years. T... read more
Very disappointed after our dogs stay last night/today. We decided to board our dog on our wedding day after having multiple people recommend Pet Spot. When my husband picked Rosie up this morning she seemed fine. Once we got her home we noticed multiple wounds on her stomach. She has also thrown up five times since we got her home. Nothing like the stress of a sick dog to keep us up the night before our honeymoon. I understand dogs get stressed from being in a different environment but none of the workers let us know she wa... read more
Business response:
Valued Customers, Congratulations on your recent wedding. I'm writing you instead of calling because I assume you are on your honeymoon. I would never disrespect this special time for you by calling and interrupting you. However, I felt it necessary to reach out. I am sorry to hear that you had anything less than a perfect experience at The Pet Spot. We strive to be the best at what we do and deeply care about the safety and well being of all of our guests . Our hard work and dedication for over 12 years has resulted ... read more
My 2 dogs stayed there for a week and came home with kennel cough. When I called they said to take to vet. I asked if they'd reimburse me for vet expenses and medicines, they said no. I'm not very happy about my dogs coming home sick! Beware if you are looking for a kennel that they were not very caring or interested in reimbursing me for expenses due to sickness they got at their kennel.
Frequently asked questions about The Pet Spot
How is The Pet Spot rated?
The Pet Spot has a 4.4 star rating with 817 reviews.
When is The Pet Spot open?
The Pet Spot is closed now. It will open at 7:00 a.m.