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The Pet Spot

4.4

About this business

Location details

2503 Norwood Ave., Norwood, OH, 45212, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 7:00 p.m.
Tue07:00 a.m. to 7:00 p.m.
Wed07:00 a.m. to 7:00 p.m.
Thu07:00 a.m. to 7:00 p.m.
Fri07:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
4.4834 reviews
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Doug W.'s profile image
Doug W. 
rating
14 years ago

So I have lived in a number of cities and boarded our son, I mean dog, at a lot of places and this one is by far the best I have seen. Here is why I love it so much: 1. Customer service: always friendly and helpful. Very willing to give a tour and you feel like they are willing to show you the entire place (even before clean up in the morning sometimes). 2. Web cams: ok, i know it's a little excessive, but it's really nice to be able to watch your pooch during the day for that extra added assurance that he is having a go... read more

Alicia G.'s profile image
Alicia G. 
rating
14 years ago

My husband and I are transplants and don't have family or close friends to leave our 9 month old puppy with when we go out of town. Fortunately, our dog absolutely loves The Pet Spot. We've taken him here a number of times both for doggy day care as well as boarding and I have been impressed with the professionalism of the staff and the way the entire business operates. It is a huge relief to know that we have a place for our dog that he loves coming to (it's like Disney World for him). I also appreciate the little things th... read more

David G.'s profile image
David G. 
rating
14 years ago

I never write short, less informative reviews, but I am going to do so this time. I cannot say anything except: this is the best doggie daycare in 3 states. When we lived in Cincinnati, this is the only place our dogs went (after 3 utter disastrous experiences at other places in Cincinnati). And we miss the Pet Spot to this day. We have had four awful experiences in our new city of Nashville. I love you, Pet Spot. I miss you. My dogs miss you. Pet Spot! Pet Spot! Pet Spot! Very highly recommend! 

Erin C.'s profile image
Erin C. 
rating
14 years ago

I'm a bit picky when it comes to animal services, but this place is awesome (I used to be a vet tech and offered at-home pet-sitting before moving to Cincy). Drop-off for daycare is quick (no check-in, you just get your card punched) and you can peak in on them via the online webcam during the day. My 7 yr old lab, who has yet to slow down, always comes home tired. I usually take her one day mid-week to break up the week. The building is immaculate and my dog doesn't come home with that 'kennel smell' (if you've ever boarded... read more

Kristan H.'s profile image
Kristan H. 
rating
15 years ago

The Pet Spot came recommended to me by my boss, and it's been AMAZING. For the past 3 years, starting when our little Jack Russell / Border Collie mix (Riley) was only 6 months old, we have left him at the Pet Spot whenever we are out of town. He loves it, we love it, and they love it. They know him by name now, and I feel very safe/comfortable with their care. Everyone on staff loves dogs, and *knows* dogs, and some bring their dogs to work too. Once Riley had to take some meds for a stomach bug, and I tried to pronounce t... read more

Chelsea C.'s profile image
Chelsea C. 
rating
16 years ago

I take my dog LooLoo there and couldn't be happier! I researched EVERY doggy day care in Cincinnati and this is not only one of the best, it also is one of THE best priced ($19/visit or discounted in pre-paid packages which come in a variety of sizes) I'm able to watch my pup all day on their webcams and have fun watching her interact with the other dogs and the workers that are in the room with them. I dropped her off the other day and asked if she could get her nails trimmed while she was in daycare and I was thrilled to ... read more

Angela L.'s profile image
Angela L. 
rating
a month ago

We brought our Panda here 3 times to get groomed. First two times, literally no complaints. Panda looked so good and he acted fine after, they styled his cut just how we asked. He is a Pom and so his undercoat should not be touched. Last Tuesday, was the third time and when we brought him home he was acting strange. His coat seemed a lot lighter but didn't think too much of it. Panda didn't want to walk much. He was clearly experiencing discomfort but we just wrote it off as he doesn't love going to the groomers. That linge... read more

Business response:

We regret to learn of your recent experience at The Pet Spot. We encourage you to contact us directly at (513) 334-4900 to facilitate further discussion regarding this matter. 

Thom V.'s profile image
Thom V. 
rating
6 months ago

Absolutely horrible customer service. The lady at the front desk was horribly rude and no help. Not a place or the type of people I would trust with leaving my animal for care or watching. No compassion and really really rude. 

Business response:

We are deeply sorry to learn about your unsatisfactory experience with our customer service. We take pride in providing excellent care for pets and treating our customers with respect, so it's concerning to hear that this was not the case during your visit. We would greatly appreciate the opportunity to discuss this matter further and address your concerns. Please contact us at (513) 351-7768 at your earliest convenience so we can better understand the situation and work towards a resolution. Your feedback is important to us... read more

Gabe J.'s profile image
Gabe J. 
rating
9 months ago

DO NOT LEAVE YOUR DOG HERE - I left a bag with my dog's food with the serving sizes literally written on the bag and the staff here still managed to underfeed him and return extra food to me even though he should've eaten everything sent with him. When I dropped my dog off he had a collar and harness on and the staff took both of them off him for seemingly so reason and put him on a rope leash that seemed to restrict his breathing. My dog was sent with a blanket and toy and that staff did not return to me when I picked my do... read more

Business response:

Sorry for any inconvenience you experienced during your visit to The Pet Spot. We value your feedback and will address the issues you mentioned. Thank you for reaching out. 

Frequently asked questions about The Pet Spot

How is The Pet Spot rated?

The Pet Spot has a 4.4 star rating with 834 reviews. 

When is The Pet Spot open?

The Pet Spot is open now. It will close at 6:00 p.m.