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The Preserve at Palm-Aire
About this business
The Preserve at Palm-Aire offers a fresh approach to independent living, assisted living, and dementia care in the Palm-Aire area. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
Everyone was nice and friendly. We were given several choices of apartments. The meals were delicious. We had Easter dinner there. They have a full schedule of activities.
Business response:
Thank you for sharing your experience! We’re so glad you enjoyed your visit, the delicious Easter dinner, and the variety of apartment options and activities. It’s always our goal to create a warm, welcoming environment where residents and families feel right at home.
The former facility my loved one lived closed and were in a situation for had a short notice before a move was needed. The Preserve at Palm Aire went to and beyond my expectations of making an easy transition into the new apartment.
Business response:
Thank you for sharing your experience. We understand how challenging a sudden transition can be, and we’re so glad to hear that The Preserve at Palm Aire exceeded your expectations. Our team is dedicated to making each move as smooth and supportive as possible, especially during unexpected circumstances. It’s wonderful to know your loved one felt welcomed and comfortable in their new home. We’re grateful for your trust and proud to be part of your loved one’s journey.
Staff is courteous, helpful when needed. Food, small portions...takes a little too long to be served. Plenty of activities to join in .. Older community but good maintenance. Residents friendly. Median age - 83
Business response:
Thank you for sharing your thoughtful review! We're glad to hear you've had positive experiences with our courteous staff, friendly residents, and the variety of activities offered. We also appreciate your feedback regarding dining service and portion sizes—comments like yours help us identify opportunities to enhance our residents’ experience.
Clean, reliable, physical plant not as fancy as other places like meridian or allegro, but we have been satisfied with level of care and relative cost. Rom size is good, bathroom is a bit small if one has extra equipment needed for mobility, but can be managed.
Business response:
Thank you for sharing your thoughtful feedback! We’re so glad to hear that you’ve been satisfied with the level of care and overall value. We appreciate your comments about the physical space and will certainly keep them in mind as we continue to enhance the experience for our residents. If there’s ever anything more we can do to support you or your loved one, please don't hesitate to reach out!
We cannot rate the care services as well as the activities because our loved one is in independent living and does not participate in any activities. What I like the most is the accessibility and attentiveness of the staff. Also, the common areas are nicely decorated and well maintained. Yes, we would wholeheartedly recommend The Preserve at Palm-Aire to other families.
Business response:
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you appreciate the attentiveness of our team and the welcoming atmosphere of our community spaces. It means a lot to know you would wholeheartedly recommend The Preserve at Palm-Aire. Please don’t hesitate to reach out if there’s ever anything more we can do for you or your loved one!
The care staff is very attentive but I've had a few minor issues with the billing department which were ultimately all straightened out. She recently moved from a one bedroom apartment to a studio apartment there and both living spaces have been good.
Business response:
Thank you for sharing your feedback. We're so pleased to hear that you've found the care staff attentive and the living spaces comfortable for your loved one. We appreciate your patience as billing matters were resolved and are glad to know everything has been straightened out. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
My father is very happy there. He has made several friends and he loves not cooking and says the meals are great. Based on the experience we have had so far, we would absolutely recommend The Preserve at Palm-Aire to other families.
Business response:
Thank you so much for sharing your kind feedback! We're thrilled to hear that your father is happy, enjoying the meals, and building friendships at The Preserve at Palm-Aire. Creating a warm, social, and stress-free environment is exactly what we strive for, and it means a lot to know his experience has been so positive. We truly appreciate your recommendation and are grateful to be part of your family's journey!
Facility very clean. Staff very positive/ not too many bad apples thankfully. Very disorganized sales team and process. Generally the place has a nice vibe
Business response:
Thank you for sharing your feedback—we're glad to hear you’ve had a positive experience with the team and atmosphere at our community. We also appreciate your comments about the sales process. To ensure we address your concerns and improve your experience moving forward, please contact our Executive Director, Melanie White, directly at 954-970-2600. Your insights are valuable to us, and we’re committed to making things right.
Everything is working out great for Mom at the preserve, her apartment is perfect for her..meals are great..facility outstanding..activity levels and very outstanding staff who are happy to assist, even as Mom is in independent living. Mom feels she struck GOLD at the Preserve!
Business response:
Thank you for your glowing review! We’re thrilled to hear that your mom is loving her time at The Preserve and feels like she struck gold—it’s the highest compliment we could receive! From her apartment to the meals, activities, and outstanding staff, we’re so glad everything is meeting her needs and making her feel at home. Your kind words inspire us to continue providing the very best for all of our residents.
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.5 star rating with 389 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.