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The Preserve at Palm-Aire
About this business
I moved my mom here from another facility. She was in independent living, which was not working for her. I talked with, [name removed], and she help our family with decisions regarding where our mom needed to be. They evaluated her and agreed she needed to be in memory care. We were able to move her within 2 weeks. She is now thriving in their Bridges - beginning memory care. She is actually better now than she was a year ago. She participates in activities, loves the dining room, and is making friends. The staff is very nic... read more
The complex itself is very well laid out. It doesn't look or feel like a retirement/nursing facility. More like a resort hotel. It is by far the cleanest facility I checked out. The admission staff are kind, caring individuals who are genuinely concerned about the well being of their residents. [name removed] and [name removed] were the best, and could not have been more accommodating in helping be get my husband admitted and settled.
The staff is incredible. They know everyone by name. They have created a culture of happy people that are welcoming to all. My mother has a one bedroom. It has plenty of room for her personal needs. The amenities are accessible to All and welcoming to All. She has plenty to do every day all day.
The only shortfall would be there response when the resident hits his button,according to[Name Removed] it takes over a half hour to respond. [Name Removed] is doing and his daughter and son feels good knowing he is in a safe place
Business response:
Thank you for sharing your feedback about The Preserve at Palm-Aire. We're glad to hear your loved one is doing well and that the family feels good knowing he is in a safe place. We take call response times seriously and would like the opportunity to address this concern directly. Please reach out to our Executive Director, Melanie White, at 954-970-2600 so we can look into this further.
The staff is great and everything is always clean. My grandma is happy there. I would recommend them to others who are searching for a place for their loved one.
Business response:
Thank you for the wonderful recommendation of The Preserve at Palm-Aire! It means so much to hear your grandma is happy with us — that's the greatest compliment we could receive. We'll be sure to share your kind words with our team. Thank you for trusting us with her care!
I like just how friendly everyone is and the food they serve is great. The activities that are offered are great and I would definitely recommend this community to others.
Business response:
Thank you for your kind feedback about Arbor Terrace. We’re so glad to hear that the friendliness of the team, the dining experience, and the variety of activities have made such a positive impression. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
It's almost a year and everything is good. Nice staff, clean and happy. Being new to South Florida and being tasked with relocating my mom from NY and finding a quality facility I was overwhelmed. APFM was very helpful in locating what I feel is a perfect match
Business response:
Thank you so much for your thoughtful review! We’re so glad to hear that your experience with us has been positive and that you’ve found a great match for your mom. Relocating can be overwhelming, especially from out of state, and we're honored that we could help make the transition smoother. Our team is dedicated to providing excellent care, and we appreciate your trust in us. Here's to many more happy years ahead!
As a resident you get 2 meals included in your rent, free weekly maid svs, and courtesy maintenance help, if needed, for anything inside your unit. They even hang pictures. Preserve also has an area of Villa's aside from apts. I live in Villa. Happy there. Short walking distance to main bldg.
Business response:
Thank you for sharing your experience with us! We’re so glad to hear that you’re happy living in the Villa and enjoying the amenities we offer, like the meals, maid services, and maintenance assistance. It’s great to know that the convenience and proximity to the main building have made your experience even better. We truly appreciate having you as part of our community, and we’re here to support you whenever you need!
Price was reasonable. Food was very good. Personnel were very helpful. Residents were quite friendly. Daily care was appreciated. Clinic care was helpful. Parking was sufficient. Signin/signout was easy.
Business response:
Thank you for sharing your experience with us! We’re thrilled to hear that you found our pricing reasonable, enjoyed the food, and felt supported by our helpful staff. It’s great to know that the care and services provided, including clinic care and easy parking, made a positive impact on your experience. We truly appreciate your feedback and are so glad to have you as part of our community!
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.2 star rating with 576 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.