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The Preserve at Palm-Aire
About this business
The Preserve at Palm-Aire offers a fresh approach to independent living, assisted living, and dementia care in the Palm-Aire area. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
Facility very clean. Staff very positive/ not too many bad apples thankfully. Very disorganized sales team and process. Generally the place has a nice vibe
Business response:
Thank you for sharing your feedback—we're glad to hear you’ve had a positive experience with the team and atmosphere at our community. We also appreciate your comments about the sales process. To ensure we address your concerns and improve your experience moving forward, please contact our Executive Director, Melanie White, directly at 954-970-2600. Your insights are valuable to us, and we’re committed to making things right.
Everything is working out great for Mom at the preserve, her apartment is perfect for her..meals are great..facility outstanding..activity levels and very outstanding staff who are happy to assist, even as Mom is in independent living. Mom feels she struck GOLD at the Preserve!
Business response:
Thank you for your glowing review! We’re thrilled to hear that your mom is loving her time at The Preserve and feels like she struck gold—it’s the highest compliment we could receive! From her apartment to the meals, activities, and outstanding staff, we’re so glad everything is meeting her needs and making her feel at home. Your kind words inspire us to continue providing the very best for all of our residents.
Everything was near perfect. My mother had an issue with understanding the staff. My mother was hard of hearing. Most staffers were happy but spoke fast and with an accent. She complained she could not understand most of her helper and it really frustrated her. We are upstate New Yorkers and haven't had much experience interacting with other nationalities
The staff is very caring, I feel he has received excellent care, they are always cleaning, and for the care and amenities I feel the price is a fair price. I have several friends with family in this facility.
Business response:
Thank you for sharing your experience! We're so pleased to hear that you feel your loved one is receiving excellent care and that you find our pricing fair for the care and amenities we provide. It's wonderful to know that you and your friends have chosen our facility for your families. Your trust in us means everything!
Place was fantastic! Did not choose wanted a place closer to me. Would recommend you all do actual site visits to the two Pacifica locations as the exterior of those two locations were disgusting with mold and mildew. Gutters and downpouts were missing, several screens and railings on balconies were missing. These exterior items are what prompted me to cancel both tours.
This is my opinion, but I would have to give all the overall ratings a 4 and if there was a category for management I would have to give them a 3. Their is very little direct interfacing with the residents that than in meetings
My loved one is currently a resident at The Preserve at Palm-Aire and the overall experience has been good so far. The cleanliness and the staff are great. The friendliness, care services and activities are good. The meals are okay. As for recommending The Preserve at Palm-Aire to others, I'm still on the fence.
Business response:
Thank you for sharing your feedback about The Preserve at Palm-Aire. We're glad to hear that the overall experience has been positive, with great cleanliness, staff, friendliness, care services, and activities. We appreciate your honest opinion about the meals and understand that this is an important aspect. We're continuously working to improve our services and would love to hear any specific suggestions you might have. If you have any concerns or need further assistance, please don't hesitate to reach out. Your feedback is... read more
I live in a studio apartment and it is a very nice size. There is a lack of communication from the staff. Things were better when I first moved in. Overall, I would recommend The Preserve at Palm-Aire to others.
Business response:
Thank you for your review and for sharing both the positives and your concerns about living at The Preserve at Palm-Aire. We're glad to hear that you are satisfied with your studio apartment and would recommend our community to others. However, we take your feedback regarding communication seriously, as we aim to improve our service quality continuously. We would appreciate the opportunity to discuss this further and address any specific issues you might have. Please reach out to Melanie White at 954-970-2600 so we can ensur... read more
The staff is very friendly and helpful. The drivers will do special favors for you, like taking you to the post office or bank. Housekeeping is once per week. It's adequate, but not too thorough. They will call your family if they have any concerns about you or if you are taken to the hospital. The food is a constant source of discussion. Some residents love it, some hate it. I'm kind of neutral. The move in process was good. Overall, I'm very happy here.
Business response:
We're glad to hear that you're very happy at The Preserve at Palm Aire and appreciate the friendly and helpful staff, including the accommodating drivers and housekeeping services. It's great that the community keeps your family informed and that the move-in process was smooth for you. Food preferences can indeed vary widely among residents, and it's understandable that opinions on it can be mixed. We strive to cater to a wide range of tastes and are always looking for ways to improve our dining experience based on resident ... read more
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.5 star rating with 346 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.