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The Preserve at Palm-Aire
About this business
They good workers kind & helpful I love Preserve the best place you can live Caregivers Amazing Summer, [name removed], [name removed], [name removed], All of them Above of beyond. [name removed] All Staff Members. I can’t tank you guys enough for all you have done for us.
Business response:
Thank you for your kind words and recognition of our team! We’re so glad to know that the caregivers and staff at The Preserve have made such a positive impact and that their kindness and dedication are felt every day. We’ll be sure to share your gratitude with Summer and the rest of the team you mentioned — they will be touched by your appreciation.
The restaurant and food services are and were poor. Long wait time. Overall long wait time, and quality of food was poor and often overcooked, cold or lukewarm warm. The experience and quality of the food and beverage service did not meet the expectations of what the establishment marketed nor was it a reflection of the value for the price. True healthy options were not available. The servers were nice and pleasant but they always took a long time. It seems they are not trained in restaurant customer service. The property ne... read more
Business response:
Thank you for taking the time to share your detailed feedback. We’re glad to hear that our staff and activities team made a positive impression on your mother and her peers—it’s clear how much those connections meant. We also appreciate your candid observations regarding the dining experience and property conditions. Your concerns are important to us, and we want to ensure they’re addressed appropriately. Please reach out to our Executive Director, Melanie White, at 954-970-2600 so we can learn more. Your input truly matters... read more
The Preserve at Palm Aire is 180° different than the Independence hall facility. I was living at in Wilton manors. The staff are all very pleasant. The residence greet you with Smiles and tell you that you're going to enjoy your living here. Where Independence Hall had no activities after 5 PM or on weekends unless run by residence and a few activities they had were poorly designed and few participated. That is not the case here at the Preserve. There's always seems to be something to do. The food so far is excellent. In fac... read more
Business response:
Thank you so much for your thoughtful and enthusiastic review! We’re thrilled to hear that you and your dog are happy with your decision to call The Preserve at Palm-Aire home. Creating a vibrant, welcoming environment with engaging activities, delicious dining, and compassionate care is what we’re all about—and we’re so glad that’s been your experience. It’s especially meaningful to know you’ve felt the warmth from both our team and fellow residents. We truly appreciate your kind words and your willingness to recommend our ... read more
Everyone was nice and friendly. We were given several choices of apartments. The meals were delicious. We had Easter dinner there. They have a full schedule of activities.
Business response:
Thank you for sharing your experience! We’re so glad you enjoyed your visit, the delicious Easter dinner, and the variety of apartment options and activities. It’s always our goal to create a warm, welcoming environment where residents and families feel right at home.
The former facility my loved one lived closed and were in a situation for had a short notice before a move was needed. The Preserve at Palm Aire went to and beyond my expectations of making an easy transition into the new apartment.
Business response:
Thank you for sharing your experience. We understand how challenging a sudden transition can be, and we’re so glad to hear that The Preserve at Palm Aire exceeded your expectations. Our team is dedicated to making each move as smooth and supportive as possible, especially during unexpected circumstances. It’s wonderful to know your loved one felt welcomed and comfortable in their new home. We’re grateful for your trust and proud to be part of your loved one’s journey.
Staff is courteous, helpful when needed. Food, small portions...takes a little too long to be served. Plenty of activities to join in .. Older community but good maintenance. Residents friendly. Median age - 83
Business response:
Thank you for sharing your thoughtful review! We're glad to hear you've had positive experiences with our courteous staff, friendly residents, and the variety of activities offered. We also appreciate your feedback regarding dining service and portion sizes—comments like yours help us identify opportunities to enhance our residents’ experience.
Clean, reliable, physical plant not as fancy as other places like meridian or allegro, but we have been satisfied with level of care and relative cost. Rom size is good, bathroom is a bit small if one has extra equipment needed for mobility, but can be managed.
Business response:
Thank you for sharing your thoughtful feedback! We’re so glad to hear that you’ve been satisfied with the level of care and overall value. We appreciate your comments about the physical space and will certainly keep them in mind as we continue to enhance the experience for our residents. If there’s ever anything more we can do to support you or your loved one, please don't hesitate to reach out!
We cannot rate the care services as well as the activities because our loved one is in independent living and does not participate in any activities. What I like the most is the accessibility and attentiveness of the staff. Also, the common areas are nicely decorated and well maintained. Yes, we would wholeheartedly recommend The Preserve at Palm-Aire to other families.
Business response:
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you appreciate the attentiveness of our team and the welcoming atmosphere of our community spaces. It means a lot to know you would wholeheartedly recommend The Preserve at Palm-Aire. Please don’t hesitate to reach out if there’s ever anything more we can do for you or your loved one!
The care staff is very attentive but I've had a few minor issues with the billing department which were ultimately all straightened out. She recently moved from a one bedroom apartment to a studio apartment there and both living spaces have been good.
Business response:
Thank you for sharing your feedback. We're so pleased to hear that you've found the care staff attentive and the living spaces comfortable for your loved one. We appreciate your patience as billing matters were resolved and are glad to know everything has been straightened out. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.1 star rating with 492 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.