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The Preserve at Palm-Aire
About this business
The care staff is very attentive but I've had a few minor issues with the billing department which were ultimately all straightened out. She recently moved from a one bedroom apartment to a studio apartment there and both living spaces have been good.
Business response:
Thank you for sharing your feedback. We're so pleased to hear that you've found the care staff attentive and the living spaces comfortable for your loved one. We appreciate your patience as billing matters were resolved and are glad to know everything has been straightened out. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
My father is very happy there. He has made several friends and he loves not cooking and says the meals are great. Based on the experience we have had so far, we would absolutely recommend The Preserve at Palm-Aire to other families.
Business response:
Thank you so much for sharing your kind feedback! We're thrilled to hear that your father is happy, enjoying the meals, and building friendships at The Preserve at Palm-Aire. Creating a warm, social, and stress-free environment is exactly what we strive for, and it means a lot to know his experience has been so positive. We truly appreciate your recommendation and are grateful to be part of your family's journey!
Facility very clean. Staff very positive/ not too many bad apples thankfully. Very disorganized sales team and process. Generally the place has a nice vibe
Business response:
Thank you for sharing your feedback—we're glad to hear you’ve had a positive experience with the team and atmosphere at our community. We also appreciate your comments about the sales process. To ensure we address your concerns and improve your experience moving forward, please contact our Executive Director, Melanie White, directly at 954-970-2600. Your insights are valuable to us, and we’re committed to making things right.
Everything is working out great for Mom at the preserve, her apartment is perfect for her..meals are great..facility outstanding..activity levels and very outstanding staff who are happy to assist, even as Mom is in independent living. Mom feels she struck GOLD at the Preserve!
Business response:
Thank you for your glowing review! We’re thrilled to hear that your mom is loving her time at The Preserve and feels like she struck gold—it’s the highest compliment we could receive! From her apartment to the meals, activities, and outstanding staff, we’re so glad everything is meeting her needs and making her feel at home. Your kind words inspire us to continue providing the very best for all of our residents.
Everything was near perfect. My mother had an issue with understanding the staff. My mother was hard of hearing. Most staffers were happy but spoke fast and with an accent. She complained she could not understand most of her helper and it really frustrated her. We are upstate New Yorkers and haven't had much experience interacting with other nationalities
The staff is very caring, I feel he has received excellent care, they are always cleaning, and for the care and amenities I feel the price is a fair price. I have several friends with family in this facility.
Business response:
Thank you for sharing your experience! We're so pleased to hear that you feel your loved one is receiving excellent care and that you find our pricing fair for the care and amenities we provide. It's wonderful to know that you and your friends have chosen our facility for your families. Your trust in us means everything!
Place was fantastic! Did not choose wanted a place closer to me. Would recommend you all do actual site visits to the two Pacifica locations as the exterior of those two locations were disgusting with mold and mildew. Gutters and downpouts were missing, several screens and railings on balconies were missing. These exterior items are what prompted me to cancel both tours.
This is my opinion, but I would have to give all the overall ratings a 4 and if there was a category for management I would have to give them a 3. Their is very little direct interfacing with the residents that than in meetings
My loved one is currently a resident at The Preserve at Palm-Aire and the overall experience has been good so far. The cleanliness and the staff are great. The friendliness, care services and activities are good. The meals are okay. As for recommending The Preserve at Palm-Aire to others, I'm still on the fence.
Business response:
Thank you for sharing your feedback about The Preserve at Palm-Aire. We're glad to hear that the overall experience has been positive, with great cleanliness, staff, friendliness, care services, and activities. We appreciate your honest opinion about the meals and understand that this is an important aspect. We're continuously working to improve our services and would love to hear any specific suggestions you might have. If you have any concerns or need further assistance, please don't hesitate to reach out. Your feedback is... read more
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.1 star rating with 515 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.