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The Preserve at Palm-Aire
About this business
The Preserve at Palm-Aire offers a fresh approach to independent living, assisted living, and dementia care in the Palm-Aire area. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
My loved one is a resident at The Preserve at Pal-Aire and is doing quite well. Our family is extremely happy with everything at this facility. When I visit my loved one, I am happy with what I see.
Business response:
Thank you so much for this five-star review! We are thrilled to hear you and your family are happy with how your loved one has been cared for here at The Preserve at Palm Aire. Our staff takes great pride in the level of care we provide all of our residents and your comments help reinforce their efforts. Thank you again and have a great day!
The majority of the staff at The Preserve at Palm Aire are very friendly and kind. It's the staff in the dining room that are not very kind or friendly. The servers I have had trouble with and their bad attitude, and then how long they take to serve the meals. All in all, I would recommend The Preserve at Palm Aire. It's overall a very good operation.
My loved one is currently a resident at The Preserve at Palm-Aire and the experience has been okay/fair so far. They tell you anything to get you in there. The food is not the best and they are short staffed in the dining room. The meals need help for sure! Everyone complains about the food. They are so short staffed that one night they closed the restaurant The housekeeping is disconnected and not quality. However, this facility is close to my home so my loved one is staying here.
Business response:
Thank you for sharing your feedback about The Preserve at Palm-Aire. We take your concerns, especially about dining and housekeeping, seriously and are always striving to improve our services. Our Executive Director, Melanie White, would like to speak with you further about these issues. You can contact her at your earliest convenience at (954)-970-2600.
I am very happy living here. With 30 acres and lots of mature trees, 3 ponds with fountains, fully equipped apartments, and good food. Also very friendly personnel. Plus lots of activities, I really enjoy it here. Plus, none of the hectic and noise you have in Dade or Broward. If you are looking for peace and quiet and lots of nature, then definitely yes. Transportation to doctors appointments, grocery shopping, and outings is provided.
The staff is very helpful and friendly. The apartments are nice. The residents are diverse and friendly. There are actually a good number of men. The price is reasonable for what you get. My mother is happy there, and she has made many friends. She has had no complaints.
We had an incident when housekeeping was supposed to come in while my mom was in the hospital & they didn't - the manager of housekeeping called me to apologize & sent crew in within an hour. My family & I have found the staff to be amazing. In fact, my son comments on that all the time. My mom has dementia & I think they are very kind redirecting her, etc. The people who run the dining room know every resident. The food is on par with a really good university dining hall, plenty of choices & the wait staff are very patient,... read more
Our family has had an excellent experience with The Preserve at Palm-Aire. We love the level of customer service they have as well as their attention to detail. We had visited many other properties and this community by far was the best one. Based on the experience we have had so far, we would definitely recommend The Preserve at Palm-Aire to other families. They have a great variety of activities all throughout the week. They take the residents out on field trips - our loved one recently went to Hollywood Beach. They also t... read more
I looked at 7 places before choosing a facility to live in. I love it here. I like the fact that they have a board of residents and we have meting every month and are able to voice our complaints or ideas and praises. I think that is wonderful. The staff here are just marvelous. I cannot say enough good things about them. The administrative staff are great as well. We have transportation that takes you many places and plenty of activities to participate in. I am in a wonderful apartment with all stainless steel appliances. T... read more
The food is not that great and small portions, and staff (front desk) is useless. They know nothing and are not helpful at all. Other than that everything has been great. They can improve by, getting better food, serving bigger portions and hiring more knowledgeable staff.
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.5 star rating with 389 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.