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The Preserve at Palm-Aire
About this business
I live in a studio apartment and it is a very nice size. There is a lack of communication from the staff. Things were better when I first moved in. Overall, I would recommend The Preserve at Palm-Aire to others.
Business response:
Thank you for your review and for sharing both the positives and your concerns about living at The Preserve at Palm-Aire. We're glad to hear that you are satisfied with your studio apartment and would recommend our community to others. However, we take your feedback regarding communication seriously, as we aim to improve our service quality continuously. We would appreciate the opportunity to discuss this further and address any specific issues you might have. Please reach out to Melanie White at 954-970-2600 so we can ensur... read more
The staff is very friendly and helpful. The drivers will do special favors for you, like taking you to the post office or bank. Housekeeping is once per week. It's adequate, but not too thorough. They will call your family if they have any concerns about you or if you are taken to the hospital. The food is a constant source of discussion. Some residents love it, some hate it. I'm kind of neutral. The move in process was good. Overall, I'm very happy here.
Business response:
We're glad to hear that you're very happy at The Preserve at Palm Aire and appreciate the friendly and helpful staff, including the accommodating drivers and housekeeping services. It's great that the community keeps your family informed and that the move-in process was smooth for you. Food preferences can indeed vary widely among residents, and it's understandable that opinions on it can be mixed. We strive to cater to a wide range of tastes and are always looking for ways to improve our dining experience based on resident ... read more
My loved one was previously a resident at The Preserve at Palm-Aire and everything was great. I would totally recommend this facility to others.
Business response:
Thank you for sharing your positive experience with The Preserve at Palm-Aire. We're thrilled to hear that everything was great for your loved one during their time with us. Your recommendation means a lot to us. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for being a part of our community!
Everyone has been super friendly and helpful. They seem to know most everyone by name, which provides a very homey feel. The communication has been good. We are able to reach someone when needed and they call us with updates, not just urgent situations. The move in was super smooth. We used the moving company recommended by Palm Aire and I highly recommend that. They are familiar with the grounds and know how to work with the older population. My dad really likes the meals. Overall, I would definitely recommend Palm Aire for... read more
Business response:
Joy, thank you so much for this five-star review! We are thrilled to hear you found the staff to the friendly and helpful and that they have created a very homey feel here at The Preserve at Palm Aire. We take great pride in those things, as well as the high level of care and communication we provide our residents and their families. Thank you again and have a great day!
My loved one is a resident at The Preserve at Pal-Aire and is doing quite well. Our family is extremely happy with everything at this facility. When I visit my loved one, I am happy with what I see.
Business response:
Thank you so much for this five-star review! We are thrilled to hear you and your family are happy with how your loved one has been cared for here at The Preserve at Palm Aire. Our staff takes great pride in the level of care we provide all of our residents and your comments help reinforce their efforts. Thank you again and have a great day!
The majority of the staff at The Preserve at Palm Aire are very friendly and kind. It's the staff in the dining room that are not very kind or friendly. The servers I have had trouble with and their bad attitude, and then how long they take to serve the meals. All in all, I would recommend The Preserve at Palm Aire. It's overall a very good operation.
My loved one is currently a resident at The Preserve at Palm-Aire and the experience has been okay/fair so far. They tell you anything to get you in there. The food is not the best and they are short staffed in the dining room. The meals need help for sure! Everyone complains about the food. They are so short staffed that one night they closed the restaurant The housekeeping is disconnected and not quality. However, this facility is close to my home so my loved one is staying here.
Business response:
Thank you for sharing your feedback about The Preserve at Palm-Aire. We take your concerns, especially about dining and housekeeping, seriously and are always striving to improve our services. Our Executive Director, Melanie White, would like to speak with you further about these issues. You can contact her at your earliest convenience at (954)-970-2600.
I am very happy living here. With 30 acres and lots of mature trees, 3 ponds with fountains, fully equipped apartments, and good food. Also very friendly personnel. Plus lots of activities, I really enjoy it here. Plus, none of the hectic and noise you have in Dade or Broward. If you are looking for peace and quiet and lots of nature, then definitely yes. Transportation to doctors appointments, grocery shopping, and outings is provided.
The staff is very helpful and friendly. The apartments are nice. The residents are diverse and friendly. There are actually a good number of men. The price is reasonable for what you get. My mother is happy there, and she has made many friends. She has had no complaints.
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.1 star rating with 515 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.