This profile has been claimed by the business owner or representative.
The Preserve at Palm-Aire
About this business
We had an incident when housekeeping was supposed to come in while my mom was in the hospital & they didn't - the manager of housekeeping called me to apologize & sent crew in within an hour. My family & I have found the staff to be amazing. In fact, my son comments on that all the time. My mom has dementia & I think they are very kind redirecting her, etc. The people who run the dining room know every resident. The food is on par with a really good university dining hall, plenty of choices & the wait staff are very patient,... read more
Our family has had an excellent experience with The Preserve at Palm-Aire. We love the level of customer service they have as well as their attention to detail. We had visited many other properties and this community by far was the best one. Based on the experience we have had so far, we would definitely recommend The Preserve at Palm-Aire to other families. They have a great variety of activities all throughout the week. They take the residents out on field trips - our loved one recently went to Hollywood Beach. They also t... read more
I looked at 7 places before choosing a facility to live in. I love it here. I like the fact that they have a board of residents and we have meting every month and are able to voice our complaints or ideas and praises. I think that is wonderful. The staff here are just marvelous. I cannot say enough good things about them. The administrative staff are great as well. We have transportation that takes you many places and plenty of activities to participate in. I am in a wonderful apartment with all stainless steel appliances. T... read more
The food is not that great and small portions, and staff (front desk) is useless. They know nothing and are not helpful at all. Other than that everything has been great. They can improve by, getting better food, serving bigger portions and hiring more knowledgeable staff.
As far as suggestions for improvement, a couple of things: 1. Maintenance for example, there are so many little things that need to be fixed or for the safety of the residents they don't address. 2. Food is not good in restaurant that is included in my mom's monthly rent. So the added expense of having to cook meals is an expense not expected. The safety thing is what is most concerning. For awhile they left the back gate open, so anyone could get in and roam the property. Another issue is their doggy park, it has no lights ... read more
Business response:
Thank you for taking the time to leave us this honest feedback and sharing these opportunities where we can improve. We'd like to better understand your concerns. Please contact our Executive Director, Melanie, at (954) 970-2600 when you're able. Thanks again and we look forward to talking this through.
Extremely friendly staff. Lots of engagement options for the residents to participant in. Inside court facility could use a little improvement, but doesn't effect the overall rating of the community.
Business response:
Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I would recommend you check out the community to see if it is the right fit for your loved one. My loved one is happy with the care they are receiving. The staff have been very pleasant and helpful when the family calls. The family was told there would be transportation, and they don't have transportation to accommodate a wheelchair. I'm shocked the community of this size doesn't have the transportation to accommodate the residents in wheelchairs.
Business response:
Thank you for your kind review; we are happy to pass along your comments to the team here at The Preserve at Palm-Aire! Please don't hesitate to reach out if there's anything additional we can do for your family.
Our family had an in person tour and the staff were very nice it was definitely a good option for us, however at the time they did not have a two bedroom apartment and it just felt a little more institutional and a little to big for our loved one
Business response:
Thank you for this feedback and positive review. Please don't hesitate to reach out if we can be of service in the future.
This has been an excellent experience for the family and our loved one so far. The staff communication with the family has been wonderful. They have been quick to respond to any concerns or questions we had about our loved one. There are three meals a day served to the residents and the community has been able to accommodate dietary restrictions for our loved one, as well. This is a community I would recommend to others for their loved ones.
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.1 star rating with 515 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.