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The Preserve at Palm-Aire
About this business
The community is very nice and the care staff is very caring, lovely, and does a great job. the community is neat and clean. Communication has not been good. We are not getting updates or any covid info. The lack of communication is very frustrating. Basic appointments and communication are way too hard. There is a lack of ownership by the management and inconsistent. I would recommend this community if the management was more consistent and communication improved.
Business response:
Marc, we really appreciate your feedback. If you're willing, please reach out to us at (954) 970-2600 so we may identify ways to improve your experience. Thank you!
It's very clean. We have had nothing but pleasant dealings with any of the staff, from admin to the front desk to maintenance. We're not using any of the caregiving staff since we're in the Independent Living section. The food could use some improvement. It has been better lately, and I think they did the best they could under the circumstances during lockdown. It was very difficult for the residents during the Covid restrictions, but the Preserve did an excellent job keeping everyone healthy and safe, and making the best of... read more
Business response:
Thank you so much for your positive comments about The Preserve at Palm-Aire! Feel free to reach out to us if you need anything. Have a wonderful day.
I am very happy with the care that my husband is receiving at The Preserve at Palm-Aire. We chose them because they had just completed a memory care wing, so they were going a discount in the price and making accommodations to get people to move in. It is also close to me and a newer, clean facility. I think the aids seem very caring and really wanted to find out about him before he moved in. I would recommend them.
Business response:
Gale C, we are so happy to read such a great review about The Preserve at Palm-Aire! Thank you, and have a fantastic day!
My loved one was taken care of by caring staff. The community is beautiful. I would encourage others to check this out for their loved ones. We have recommend this community to others already.
Business response:
Mr And Mrs Buck, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
They have had a great covid plan, and have kept the residence very safe. They are starting some outdoor activities including musical performances. They have been so good with my mom. I could not be any happier than I am right now with this community. The room sizes are really nice and big, and the food is good.
The initial individuals that we first met at The Preserve were very helpful, In our experience our loved ones room was nice and pretty spacious, We would recommend this community to a family or friend
The cleanliness of Preserve at Palm Aire really stood out to us, and in the beginning the food was amazing. However they had a change of ownership and at that point the food quality declined. There isn't that many food options to choose from, and the portion sizes are smaller. The rooms at this community are very nice, and pretty spacious. This community has done a great job with COVID, they have been very conscientiousness with the residents. We would recommend this community.
I chose The Preserve at Palm Aire because I have a condo in this community. The room sizes are very generous. The food is on par, they have a chef that prepares all the meals. I would recommend the community.
Most of the staff are nice, the care services are not consistent, sometimes they do their jobs and sometimes they don't. The food is bland, they don't offer a variety to chose. My room is very big, the community itself is also pretty big.
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.1 star rating with 516 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.