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The Preserve at Palm-Aire
About this business
Extremely friendly staff. Lots of engagement options for the residents to participant in. Inside court facility could use a little improvement, but doesn't effect the overall rating of the community.
Business response:
Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I would recommend you check out the community to see if it is the right fit for your loved one. My loved one is happy with the care they are receiving. The staff have been very pleasant and helpful when the family calls. The family was told there would be transportation, and they don't have transportation to accommodate a wheelchair. I'm shocked the community of this size doesn't have the transportation to accommodate the residents in wheelchairs.
Business response:
Thank you for your kind review; we are happy to pass along your comments to the team here at The Preserve at Palm-Aire! Please don't hesitate to reach out if there's anything additional we can do for your family.
Our family had an in person tour and the staff were very nice it was definitely a good option for us, however at the time they did not have a two bedroom apartment and it just felt a little more institutional and a little to big for our loved one
Business response:
Thank you for this feedback and positive review. Please don't hesitate to reach out if we can be of service in the future.
This has been an excellent experience for the family and our loved one so far. The staff communication with the family has been wonderful. They have been quick to respond to any concerns or questions we had about our loved one. There are three meals a day served to the residents and the community has been able to accommodate dietary restrictions for our loved one, as well. This is a community I would recommend to others for their loved ones.
My loved one likes the food., and a number of the activites. It's a very good place. It's good value for the money. We picked this community because of, the size of the community, services offered , and they had a very good promotion/prices . I liked the feel of it.
Business response:
Sc, thanks for your praise and kind comments about our community. Please let us know if there is anything else we can do for you; we are more than happy to help!
I would recommend the community to others for their loved ones. The community is on a nice piece of property. They had nice activities. The staff overall was very nice to the residents and families. There was a variety of selections for the residents to choose from, and there were three meals a day served.
Business response:
Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I toured The Preserve at Palm-Aire and I would have chosen it, but we needed to be in Delray. They have a bridge program for people who need more care than assisted living and need to be in a locked environment, but can still hold a conversation and are much more cognitive than most Alzheimer's patients. That's exactly what my dad needs. I would have much preferred Palm-Aire over the community we chose.
Our family had an in-person tour and we waited quiet awhile for someone to come and get us and we just felt they were very pushy on the sale side of things and we felt very rushed.
Business response:
Thank you for the rating and honest feedback. We're happy you joined us for a tour, but disheartened to learn of your experience. If you're willing to share additional details with us, please reach out to our executive director, Melanie at 954-970-2600. Thank you.
[name removed] is a true professional. He has excellent people and listening skills. [name removed] is knowledgeable. He connects well with his future prospects and is well liked by all. Thank you again, [name removed] for your time and would give [name removed] 10 stars!
Business response:
We're happy you found our staff to be so supportive during your experience here at The Preserve at Palm-Aire. We are always more than happy to assist you if anything else comes up. Take care!
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.1 star rating with 524 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.