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The Preserve at Palm-Aire
About this business
The Preserve at Palm-Aire offers a fresh approach to independent living, assisted living, and dementia care in the Palm-Aire area. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
My husband and I are very thankful to have discovered Palm Aire for my elderly brother who suffers from dementia. [name removed] was our initial contact and guide and his patience and understanding were exceptional. After we agreed to admit my brother, he even helped us obtain a room my brother had saw and liked! It is roomy, cheerful and bright. My brother entered the Bridges program. It is a wonderful program for folks with dementia, but who are still capable of learning, interacting and doing activities to help maintain t... read more
Business response:
Hi Dale, thanks for your praise and kind comments about our team. We're so happy to hear that your brother's transition to The Preserve has been such a positive experience. Please don't hesitate to let us know if there's anything more we can do for your family; we're happy to help!
I would suggest you look for a younger community, as this community has an older senior population. The rugs and carpeting in the community are filthy. The communication with the staff is good. There is a full kitchen in the apartment and a washer and dryer connections in the unit.
So far things are going very well. It has been an adjustment period for my mom, but she seems happy and she made some friends right away. The staff is really on top of things and take care of things quickly. For example the nurses went into my moms room and her pill bottles were empty. They called and got her medications figure out within a day and communicated that with me. The medical staff are concerned and really care about the residents. I would absolutely recommend The Preserve at Palm-Aire.
Business response:
Carol, thank you so much for your high rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you or your mom, please let us know—we are happy to help!
I would be prepared to bring a lot of patients and to be ready to cope with a lot of difficulties. A lot of the residents are in wheel chairs or walker and it is hard sometimes to try to help the other residents when they approach you. That is the one thing that I would be prepared for. The staff are very good and they try really hard to help. They are doing the best job that they can, the kitchen and dinning area however, are having some issues. It is taking a while to take the orders and the food and it just takes too long... read more
Our family had an in person tour and this was our second choice, it was a great experience but we were looking for a community that solely focused on memory care.
Business response:
We're glad to hear you enjoyed your visit. Please don't hesitate to reach out to us if you have additional questions or if we can be of service in the future. Thank you and have a fantastic day!
We get good care for the cost that is paid at this community. This is a really good community, with cleanliness and the overall care that we receive. The staff are really good with the residents and I would recommend this for your loved one.
Business response:
James Y, we are so happy to read such a positive review about The Preserve at Palm-Aire! Thanks for taking the time to leave us this information about your experience. Take care!
I didn’t like The Preserve at Palm-Aire as much as the place we ended up choosing. It was not as aesthetically pleasing. The apartments were not as big, and they were kind of dark.
Business response:
Thank you for sharing this feedback; we will pass along your comments to the team here at The Preserve at Palm-Aire! Please don't hesitate to reach out if there's anything additional we can do for you.
The community is very nice and the care staff is very caring, lovely, and does a great job. the community is neat and clean. Communication has not been good. We are not getting updates or any covid info. The lack of communication is very frustrating. Basic appointments and communication are way too hard. There is a lack of ownership by the management and inconsistent. I would recommend this community if the management was more consistent and communication improved.
Business response:
Marc, we really appreciate your feedback. If you're willing, please reach out to us at (954) 970-2600 so we may identify ways to improve your experience. Thank you!
It's very clean. We have had nothing but pleasant dealings with any of the staff, from admin to the front desk to maintenance. We're not using any of the caregiving staff since we're in the Independent Living section. The food could use some improvement. It has been better lately, and I think they did the best they could under the circumstances during lockdown. It was very difficult for the residents during the Covid restrictions, but the Preserve did an excellent job keeping everyone healthy and safe, and making the best of... read more
Business response:
Thank you so much for your positive comments about The Preserve at Palm-Aire! Feel free to reach out to us if you need anything. Have a wonderful day.
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.5 star rating with 346 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.