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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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This issue is about Saturday drawing in March: Arrived around 6:00pm and swiped at kios, had est. 21,900 entries, around 8:20pm my entries dropped to 7,000 then to “ 0” . I spoke to Chris about this and said there was a “glitch” in the system. So, drawing continued, which meant I had no chance to win!! Weeks after I’ve called several time about this issue and no one has reached out to me.. It’s misleading and unfair to advertise a promotion like this and have this happen.. I am a “Crown Reward” member and have spent a lot t... read more
Business response:
We apologize for the inconvenience you experienced during the drawing in March. We take customer feedback seriously and will look into the issue with our system. Thank you.
the good thing about my visit was that i won some money. the bad was the music was so loud you could not talk to the person next to you. after being their for around 2 hours i finally saw a waitress and ordered a whiskey and coke. what a joke that was. when she brought it was in the smallest glass i have ever seen in a casino,two sips and it was all gone.
Business response:
We apologize for the inconvenience you experienced during your visit. We will address the issues with the loud music and the size of our drink servings. I have messaged our Food and Beverage team to follow up on this. Thank you for bringing this to our attention.
Dont let to many people win jist take take tske
Business response:
We are wishing you lots of luck on your next visit Cheryl. Thank you for your feedback.
Good morning goog
Business response:
Hi, Thomas! We're sorry to hear that we didn’t meet your expectations while visiting The Queen Baton Rouge. We would love the opportunity to improve, please share your feedback with us at QBRFeedback@thequeengaming.com.
Don’t keep the accessible bathroom closed down so long
Business response:
Thank you for letting us know about your experience, Joanne! We will share this with the team. We appreciate it.
Yesterday I was there from 130 to 630 the cocktail waitress was so mad because me and others wanted a soda or water when she did make it to where we was located at it was a problem I just told her to omit my order I never had a experience like that when it was the Hollywood let her know if she don’t won’t her job stay home that casino is too nice and pretty for an ugly attitude she had.
Business response:
Hi Tonya, Thank you so much for letting us know about your recent experience. We take all feedback seriously and will share this with our team. If you experience this problem in the future, please let one of team members know while visiting so we can assist.
Everything was great only concern was that the bathroom that I was close to was closed for too long
Business response:
Thank you for letting us know about your experience, Joanne!
I would like to win
Business response:
We are wishing you extra luck on your next visit!
I'm not winning and will notbe back
Business response:
Thank you for sharing your feedback, Vernon.
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 4,896 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.