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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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Had a great time!! Played several new machines and loved that I got to play for a while with the pay back. Looked for more of the older poker machines but couldn’t find them. I used to enjoy the poker machines when the Boat first opened, there was a room of them. Great service with familer faces that always made me feel special. Will spread the word of the good time I had & bring some friends.
Business response:
Hi Terry! Thank you so much for sharing this awesome feedback, we will share your interest in more video poker machines with our team. We appreciate it and look forward to welcoming you back soon!
It was new and clean! The game selection is very different ranging from old to new games. The high limit section is small with minimal games and no privacy. The staff appears to be friendly, but they do not offer any self service beverages. When asked for a soda they send you to the bar or restaurant to buy one.
Business response:
Hi Dustin! Thank you for letting us know about your experience. While we can't share exact details just yet, we did want to let you know we will have an exciting update about drink stations soon!
Great I love it
Business response:
Thank you for letting us know about your visit, Catherine! We're so glad you had a great time.
Things seem to be improving somewhat. New machines are being installed and some people are getting jackpots.
Business response:
Hi Hilda! We regularly install new slot titles for our guests to enjoy. More just hit the floor this week. We look forward to welcoming you back in the future.
Not pleased in lite areas no waitress service
Business response:
We apologize for the inconvenience with the drink service on your most recent visit. We have sent your comments over to our Food and Beverage team to address your concerns. We greatly appreciate your feedback, and we hope to see you again soon where we can provide you with a Royal Experience.
Had a great time. I have a suggestion, since the machine doesn’t give your change to you when you cash out your ticket why not put a locked box that people can donate the change on their tickets to a local charity, like Our Veterans or the Food Bank.
Business response:
Thank you for your feedback, Stephanie. We appreciate your suggestion and will definitely consider implementing a donation box for local charities in the future.
The climate was good! I was in the smoking area & the waitress never came around. Eventually, I walk to the bar. Late night is not good!
Business response:
We apologize for the lack of service you experienced during your visit. We will address this issue with our staff to ensure it does not happen again. Thank you for bringing this to our attention.
I had a great time. The establishment is very nice and the representatives at the Membership kiosk are very professional, knowledgeable & have outstanding customer service. The only downside is that you can’t find a cocktail server (while playing )for a drink, and when you order from the bar they are very rude.
Business response:
We apologize for the inconvenience you experienced with our bar service. We will address this issue with our staff to ensure better customer service in the future. We will pass on your kind words about our Players Club desk to that team. Thank you for your feedback and your 5-star rating!
The customer service is very good at both stores I tell my friends co worker and family to go to queens
Business response:
We're thrilled to hear that you had a great experience, Nisha! Thank you for recommending us to your friends, co-workers, and family. We appreciate your support!
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,627 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.