The Queen Baton Rouge

4.1

Casinos
Baton Rouge, LA

About this business

Arts & Entertainment Casinos

Location details

1717 River Park Blvd, Baton Rouge, LA, 70802, United States

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4.14,896 reviews

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Andria S.

a year ago

The Machines Weren’t Worth A Dime, Extremely Tight When you put over $100 in a machine and don’t get one playback, it’s a ripoff, I saw a lady put at least $300 and didn’t get a dime, LauBerge at least gives you something. Y’all can close down!!!! I visited Big Chicken And Had to get a refund. They’re serving refried hard chicken tenders, they can close down,. I have tried them 3 times and was very disappointed at least twice having to tell them I don’t want no cold tenders and fries for the price, they should cook to ord... read more

Business response:

Hi Andria! Thank you so much for sharing your feedback. We do share a variety of wins to our social media channels, we paid out $2,225,615 in jackpots last month, and are wishing you extra luck on any future visits. We do want to have one of our team members reach out to you about your Big Chicken experience. We aim to provide Royal experiences at all times and it sounds like we have missed that mark and would like to learn more. They will be contacting you within the next couple of days. Thank you again!

Carolyn T.

a year ago

Playing the slots was a horrible experience. If I got in a bonus, it didn’t pay off enough to keep me playing. You didn’t hear any excitement from people winning, because there weren’t any. The decor is nice and the workers I encountered were friendly.

Business response:

Thank you for your positive feedback about our team, Carolyn. We post a variety of wins to our social media, we paid out $2,225,615 in jackpots alone this past February. We are wishing you extra luck on future visits and hope to welcome you back for a true Royal experience!

Beverly C.

a year ago

Play for hours don’t get a play back. You use to get a drink, now you can not get that. I got a small jackpot and it took up to an hour to get service. I want to patronize my own city, but coming here I get the feeling that the games are fixed.

Business response:

Hi Beverly, thank you for taking the time to let us know about your experience with us. We will share your feedback about drinks with the team. We can assure you that games are not "fixed" and we are wishing you extra luck on future visits. Thank you again and we hope to welcome you back soon.

Fernando T.

a year ago

The security when enter in the casino if they don’t like you bec I’m Asian nationality when I get to enter they stop me they check my i.d driver licine but it’s ok I don’t get a problem on that . When I get start playing on slot machine . I call the waitres to bring me some drinks I don’t see any body so I saw a security he is standing closed where I’m at playing I said sir pls I need some drinks can u help me to call the coctale waitres . He reply me ok then he left never send a waitres or he never come . U can check my... read more

Larry A.

a year ago

I Lose too much money

Business response:

Hi Larry, thank you for taking the time to share your feedback with us! We share a variety of wins to our social media channels and we are wishing you extra luck on your next visit 🍀

Linda T.

a year ago

No waitress came to ask if we needed something to drink.

Business response:

Hi Linda! Thank you for sharing your feedback with us. We have shared this with our team and look forward to seeing you again in the future!

Patricia C.

a year ago

can not even win any thing on these machine any more you put in a lot and get nothing out machine are cold

Business response:

Hi Patricia! We're wishing you extra luck on your next visit!

Stella S.

a year ago

Let me start by saying security guards do a great job. How ever the servers don’t offer you a drink are greet you with hello are nothing after being there for hours. Oh but they wait on whoever they know.And this is every time that I have visited.

Business response:

We apologize for the lack of service you experienced during your visits, Stella. We appreciate your feedback and will address this issue with our team to ensure a better customer experience in the future. Thank you again for sharing this feedback.