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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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Not good i spent money like everyone else never received offer i alway have to earn 500 point and all that stuff you can go Walmart and 20.00 than loose 250.00 dollar for those little oh gift the only people benefit those people you give nice gift to.
Business response:
We understand your frustration. While some offers have specific requirements, we strive to provide a variety of promotions and giveaways that all guests can enjoy. We appreciate your input and hope you’ll continue to take advantage of the many ways to play and win at The Queen. Please contact us at (225) 709-7777 to discuss your experience.
Took all my money
Business response:
We’re sorry luck wasn’t on your side this time. We hope the fun, energy, and great vibes made it worth the visit. Sending you good luck for your next trip to The Queen!
I had a good day. I just can’t enjoy myself when you have people following behind you and drop a quarter in the slot and win a jackpot. There is no people working that you can say watch my machine until I go to the restroom or get some change. Other than that You’ll did okay!!!!!
Business response:
We appreciate your feedback and we’re working hard on staffing to make sure you feel taken care of during your visits. We’re glad to hear you still had a good day, and we understand how frustrating those moments can be. Thank you for sharing your experience with us — we’ll keep working to make it better each time you come in!
Not good. I gave you back what I won the day before.
Business response:
We are sorry to hear about your experience. We understand your disappointment and take your feedback seriously.
Treat everyone fairly. The poor piss excuse they give about not getting the Friday gifts.to all diamond players, when we clearly spending plenty of money to continue to be elite. They might not tally the points all the time. This is not a livelihood where you have to spend all your money to get the inexpensive gifts. You really need a restaurant open on Fridays for people that get here by 7pm. 1717 is always close or out of just about everything.. Wednesday the 13th they said all they had to order was salad and pizza and thi... read more
Business response:
Thanks for sharing your feedback with us. I’ve passed your concerns along to the appropriate team so they can take a closer look. In the meantime, we’d like the chance to talk with you directly — please give us a call at (225) 709-7777 so we can follow up with you.
I went to pick up my free bottle of wine and play a while, but they were closed due to renovations. No announcement, no emails sent out, nothing.
Business response:
Thanks for reaching out! We’re sorry for any confusion, but we were open on Wednesday during our regular hours. Please feel free to contact us at (225) 709-7777 to discuss your concerns further.
The lantern Link game was ok I lost a lot of money yesterday was fine. It’s very hard to win I’m going to try another day again. I really like the queen. The machine are getting tight. I talked to people all the time there. Baton Rouge is awful.
Business response:
Thank you for your review. We understand gaming can be challenging. We're glad you enjoy The Queen and appreciate your loyalty.
Place is nice but could use a little more lighting. This time was better than the time before because No one waited on us the whole 2+ hours I was there. This time was much better.. Machines were somewhat better but still find they are still tight. Machines that have spins on them don’t give you hardly any spins either. Of course everywhere you go you win right when you get there then they take it back. I think all machines are set up that way. I would love the old times to come back where you could play 4 to 5 hours and... read more
Business response:
Thank you for sharing your experience. We appreciate your feedback about lighting and service improvements. Your insights help us enhance our guests' experiences.
When entering the casino, You don’t receive that friendly welcome and smile.
Business response:
We are happy to hear from you, Deborah. Your feedback about our welcome experience is valuable and helps us improve.
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,180 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.