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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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I’m an Emerald player cardholder. When I scanned my rewards card it showed that I’m Ruby card holder. I didn’t even get free play for January. I’m not understanding what’s won.
Business response:
Your feedback is important to us. We apologize for the confusion with your rewards card. Please contact Queen Rewards center at (225) 709-7777 so we can address this issue promptly. Thank you for bringing this to our attention.
The casino is ok just needs more new slot machines and better playing music the music is horrible
Business response:
We deeply respect your feedback. Thank you for sharing your thoughts on the casino experience.
Friendlessness of the staff
Business response:
We're pleased to hear about the friendliness of our staff. Thank you for your feedback.
Bad because I go to the casino 5-6 days a week loose 5-6 every time and can’t get nothing never won a big money in twenty plus years and credit gets lower every other month but a new year I will quit loosing money there
Business response:
Thank you for sharing your concerns. We take all feedback seriously. Please feel free to reach out to us at (225) 709-7777 to discuss your experience further.
Wife and I come when in town and the diversity of machines are fine. We go all over the place from Pennie’s to $25 . Should go non smoking one person was doing weed which is disgusting. 🤮.
Business response:
We're honored to hear that you enjoy the diversity of machines at The Queen Baton Rouge. We appreciate your feedback and hope to see you again soon!
Everything was very enjoyable.
Business response:
Thanks for your positive feedback, Jan! We are glad you enjoyed everything at The Queen Baton Rouge.
It was awesome. I was able enter a game and won 50.00. Great visit. 1717 was out of the items I wanted to eat but I was able to get something else.
Business response:
Thank you for your review, Jan Chiquet! We're glad you had an awesome visit and congratulations on winning $50. We apologize for the items being out of stock, but we're happy you found something else to enjoy.
Not sure. I lost over $5000 in 5 days and I’m not understanding why the machines are always off especially when the card is inside the machine. I’m basically paying for a gift bc I never win here with what I put in.
Business response:
We apologize for any inconvenience you experienced. Please contact us at (225) 709-7777 to discuss your concerns further.
First of all I feel disappointed in your gaming rules and regulations. The perks go down no matter how much I spend there. I don’t win hardly anything most of the time . I notice the same people win during the drawings every week. I’ve had thousands of entries and can’t win. The names of winners appear to be selected before the drawing.each time I’m there. I’ve decided to stay away and spend my money somewhere else. The perks given to me can be given to some of your favorite people.
Business response:
It's regrettable to hear about your experience at The Queen Baton Rouge. We value your feedback and will look into the issues you've raised. Thank you for sharing your concerns.
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,180 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.