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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Regular Incluir desayuno o mejor el parking. La alarma del hotel estuvo sonado a cada momento por una hora. Fue horrible. El personal amable.
Business response:
Hello Laura! Thank you so much for your feedback! We're glad you enjoyed our location and found our staff pleasant. We sincerely apologize for the incovenience about the alarm, as this does not reflect our standards. We look forward to welcoming you back for another exceptional stay in the near future!
Overpriced and under delivered The sheets were dirty. The restroom door had a hole in it. The room was very small, felt like a hostel not a $200 a night hotel. The location was great. Them having beach chair for their guest was a great touch.
Business response:
Hello Branden! Thank you for taking the time to share your feedback! We are glad you enjoyed our great location and the complimentary beach chairs!. However, we deeply apologize for the issues you encountered. Clean sheets and well-maintained facilities are absolute priorities for us, and we clearly fell short during your stay. Please rest assured that our housekeeping and maintenance teams are addressing the cleanliness and the restroom door immediately, we continuously work to improve our guest experience. We appreciate yo... read more
Very disappointing, when expecting and paying for ocean front, and not able to enjoy the ocean. Windows are sealed shut, so you can see the ocean, but cannot hear it or smell it. Room was somewhat adjacent to swinging patio/bar, with very loud music all afternoon, so even outside you were not allowed peaceful relaxation .
Business response:
Hello Linda! Thank you for sharing your feedback! We sincerely apologize that your stay did not provide the peaceful relaxation you were expecting. While our windows are sealed to maintain indoor climate control and safety, we completely understand your disappointment at not being able to experience the natural sounds and scents of the ocean. Furthermore, we regret that the afternoon music from the adjacent restaurant disrupted your quiet time. We have shared your comments with our management team. We appreciate your candid ... read more
Buena zona de día para un desastre de habitaciones. La habitación pequeña, el baño minúsculo y sobretodo la humedad persistente. El suelo no secaba y la ropa tampoco. Estuvimos dos noches y no hicieron la cama. El ascensor se estropeó las 2 tardes. Renovaciones necesarias de las habitaciones. Acceso a la playa. Tumbonas y toallas. La zona de bar/ restaurante Personal del lobby y zona bar amables.
Business response:
Hello Angel! Thank you for taking the time to share your feedback!. We are delighted to hear that you enjoyed our beach access, the bar and restaurant area, and the friendly service provided by our staff. However, we sincerely apologize for the inconveniences you experienced during your stay. The persistent humidity, the missed housekeeping service, and the elevator malfunctions are certainly not reflective of the standards we strive to maintain. We are addressing these maintenance and service issues with our team immediatel... read more
Hotel very over priced The comfort in the bathroom horrible, not furniture for brush, etc. , not hangers for the clothes , only one night stand near the bed . The TV not work and the solution was after 3 days to move to another room Location only
never again the windows wouldn't open, they put us over the bar so all heard was loud music until after 11pm. The room was small, definitley not like the pictures, just a mini fridge that was missing parts, no parking anywhere close by unless you paid money per day. nothing
Business response:
Hello Kelly! Thank you so much for your feedback. We sincerely apologize for the condition of the window in your oceanfront room, as this does not reflect our standards. Indeed, our restaurant tend to be noisy on the weekends since we host special events for our guests and visitors. We appreciate you bringing this to our attention and hope to welcome you again for an improved experience.
We had a very bad experience - not worth the money Terrible experience - would not recommend. Woke up at 5am to rainwater flooding in through the AC. Went to front desk who said that they could do nothing except give us towels. The water filled a trash can 4 times over and we had to keep emptying it. A handyman eventually came at 1pm. When we reported this issue twice to two separate managers, both were rude and dismissive and neither even said sorry to us for the inconvenience. Having paid so much money I would really have ... read more
It was ok I will not be coming back here. The room were small and the tv didn’t work when it rain and it was small storm. we didn’t have anything to watch on tv. It was nice but online the rooms look better
Business response:
Hello Stacy! Thank you for your review. We apologize for the tv issue. We hope to have another opportunity to provide you with the fully smooth and enjoyable stay you deserve.
Pas aimé , drogue et boisson Tout pas aime Très mauvais comme hôtel , très bruillant et mauvais endroit
Business response:
Hello Roch! Thank you for sharing your feedback. We’re truly sorry to know that your experience did not meet your expectations, especially regarding the noise and location. We understand how important comfort and surroundings are to a pleasant stay. Your comments are valuable to us, and we will take them into consideration as we continue working to improve our guest experience. If you’re open to it, we would appreciate the opportunity to learn more about your stay.
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,953 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open on Monday at 9:00 a.m.