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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After midnight, we left the hotel, after discovering our bed was infested with bedbugs! Our hotel bed had bed bugs! I liked the location and the price. The front desk staff was so polite and helpful.
Business response:
Hello Tonea! Thank you so much for taking the time to leave us a comment. We would like to know if you notified the front desk about your bed?. Thanks in advance!
No fue lo que esperaba El servicio , los empleados no explican bien y el baño de la habitación tenía un espejo con los bordes cubiertos de mohoso muy feo . Solo la playa y puedo ir sin quedarme ahí así que no volvería.
Business response:
Hello Heilymar! We are very sorry about your experience. We wanted to know if you complained about this at the front desk? Please, let us know.
won’t visit again bed bugs and the bathroom too small, no parking very convenient
Business response:
Dear Jessica, we are sorry that your experience with us was not as planned. It is important to note that we do have parking but limited space . Perhaps when you arrive at the Hotel all spot were taken. We apologize for that , best regards
Very Poor
Bad Riches in their rooms Roaches in their rooms
Business response:
Dear Ms. Jimenez ,Thanks for taking the time to leave us a review. We take guest comments seriously. Nevertheless it is important for us to inform you that we comply with the hygiene standards and government health regulations required in order to preserve our value and the health of our guests. Otherwise, this situation would greatly damage our reputation and brand, best regards,
Disappointing
If it was not for the fact that we arrived at 11:30pm, I would’ve left immediately. stayed the next day and then left. N Maintenance Cost Environment Parking Close Proximity to the beach
Business response:
Dear Guest . Thanks for your review. We will consider your observations highly. Thanks and best regards,
I do not recommend it! the rooms experience was discussing in general. Although personnel and location are nice, we will 1. Regular rooms are super small. Toilet sink was boxed on a ridiculous space that you could not approach without touching the wall. sink is made of a plastic material that obviously does not clean well because the sink was black dirty. 2. The regular room does not even have a wardrobe. We had to ask for an upgrade to a bigger room that we paid for of course. 3. Both rooms had a fabric/plastic carpet that ... read more
Business response:
Dear guest, thanks for sharing with us your experience we are very sorry that our premises were not to your liking, we are small boutique hotel although wants our customer to enjoy their stay, know that if was not your case, make us somewhat disappointed because eventhough we receive good comments review we can see by your comments that there is still space for improvement., best regards,
Fair Falta de estacionamiento Ubi acción del hotel y la cama
Business response:
Dear Jose , thank you for informing us on your experience at our premises. In regards to parking we can inform that we do have parking spaces although limited. Our parking lot goes under the First Come First Served basis , may be that was the reason you mentioned there is no parking. We apologize on the fact that you were not able to parked due to the previous explain, best regards,
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,438 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open tomorrow at 9:00 a.m.