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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Not worth the money. it is just too expensive! for 250 dollars a night I expect more. very thiny room. tiny and old bathroom. small bed. Lots of sand in the carpet at the room. no breakfast available. nice employees, nice beach. vel functioning internet
Business response:
Hello Grete! We are sorry to read that your stay was not to your complete satisfaction. We also appreciate you taking the time to write to us. Your feedback helps us to improve our services!.
Not worth the price. Nice staff tho. For $260 dollars per night, i only got a Single full bed in a room with no view , small roaches in the shower area, rusty mirror in The bathroom, sand in the Floor of the room and two towels. Also the parking was rough, i got charged for the valet even when i didnt ask for it and when my car got parked , it ended up being Bombarded by bird (poop) because it was parked kind of in an alley between the hotel and another building with overhead A/C units where the birds sitted at. The staff & ... read more
Business response:
Dear Christian, thanks for taking the time to leave us your comment. The room you described is the basic room we have, nevertheless we are always open to upgrade category as for guests request. We are very sorry for the overall experience you described. An unhappy guest is not the result we expect, saludos,
They need to pay more attention to the place It was dirty not clean enough Only the location perfect close to the beach
Business response:
Hello Gustavo! We appreciate you taking the time to leave us your sincere message. Did you inform the staff about the cleanliness of your room?. Please, we would like to know.
Staff was very informative and friendly! The restaurant food was horrible and it wasn’t a good selection of food. The cleanliness inside and outside of the hotel was horrible. Windows was so dirty in room it wasn’t a clear view of the ocean. The hot water in shower wasn’t working properly, it kept going in and out. You literally had to play with it and keep switching from hot to cold for it to even stay warm, even then it still got cold. The banister in the bathroom where the tissue go was rusted. The lighting in the room wa... read more
Business response:
Hello Jasmine! Thank you for taking the time to leave us your comments, which help us to improve our services. We deeply regret that your stay was not entirely satisfactory. We are a group of people who work tirelessly every day to give the best to our guests. We would like to know if you discussed this with the staff at the front desk?.
Bad We had the smallest room we have ever seen. Just over 100 square feet. We asked for a quiet room when we booked. There was extremely loud dance music until midnight both nights. We were located right over the outside bar area. Extremely loud with bass. We asked to be moved. We asked for a room change. Even though the reservation site said there were rooms available, at that late hour, tthe desk said there were no other rooms available for us to change to.. The interior of the hotel was not secure from people walking up f... read more
Business response:
Dear Bernard, we are sorry that the room you choose as well as our Friend Atmosphere restaurant were not to your complete satisfaction. We work hard everyday looking to meet guest requirements. But as this was not your case, we deeply apologize for that , saludos .
We would not recommend the hotel, although the staff were rather amiable and accommodating. This was undoubtedly the poorest quality room for this price that I have spent in 52 years. The quality of the room itself felt like a $30 a night budget establishment compared to $250 a night room. There were small piles of dirt in the hallway, dust bunnies, stained carpet, and shabby looking walls. My partner and I were both very disappointed with the overall environment walking the hallways and in the room. We felt it was a rip off... read more
Business response:
Dear Michael, we appreciate your review in regard to the fact that you acknowledged our Friendly and Professional Staff at the Front Desk area. They are always eager to assist guest in the best way possible. On the other side , we regret the fact that you were not completely satisfied with the room you chose, which is the basic category we have. We have larger room category, but at the time of your reservation those rooms were occupied, we apologize for that. saludos,
wouldn’t recommend to friends and family view terrible ,noisy and room size too small for price paid location
Business response:
Hello Jose!. Thank you for taking the time to rate us. We are sorry to read that your stay was not to your complete satisfaction. Did you notify the front desk about your discomfort?.
Fair Ningun protocolo de Covid. Pague por habitacion con vista al mar para no poder abrir las cortinas pq no habia privacidad (el restaurante quedaba en frente). Tampoco se puede descansar en la noche pq lejos de ser un oasis para relajarse como anuncian es un sitio de party toda la noche. Restaurante excesivamente caro. Frente a la playa.
Business response:
Hola Eimari, Gracias por sus comentarios. Los comentarios de nuestros huespedes son invaluables para nosotros por que nos ayudan a mejorar nuestros servicios y atender los requerimientos de nuestros huespedes. Aunque no sabemos a que se refiere con Ningun Protocolo de Covid, podemos informar que cumplimos con las normas de higiene y reglamentaciones de salud gubernamentales exigidas a fin preservar nuestro valor y salud de nuestros huespedes. De lo contrario dicha situación dañarìa enormemente nuestra reputación y marca. Fin... read more
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,438 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open tomorrow at 9:00 a.m.