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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
nasty the hotel is dirty and not taken care off don’t look like the pictures at all nothing the hotel was dirty, they offer me a refund because i got cockroach in the room never got it , the place is a mess but i have pictures of the cockroaches to advise people not to stay there
Business response:
Hello Angel! We are sorry to read that your stay was not to your complete satisfaction. Our staff works very hard every day to make sure that all our guests have the best experience in our facilities. We hope you will be able to return soon.
Sufficient- glad we only stayed one night. Wouldn’t be back. The view of a bar patio, and people walking right outside our window. Can’t view the ocean if the shades are closed because you don’t want to be eye to eye with staff and strangers on a bar patio. Terrible placement of a “ocean front room”
Business response:
Dear Guest, thanks for your review, we apologize for the inconveniences, saludos,
Disappointing How we weren't seated at the bar or ability to eat at the Wicked Lily. Gave seats to locals over customers The location
Business response:
Dear Phil, thanks for your comments. We apologize for inconveniences at Wicked Lily, best regards,
minuscule rooms I never staid in such a small room. you have to jump over the bed to get into the minuscule bathroom if you have a large suitcase that will take all the available space in the room. location
Business response:
Dear Radu, thanks for your feedback. We will take your observations seriously.Although,the room you described is the smaller category. Next time, if there is any we recommend that you book for a Tryst Signature Room, regards,
Hotel location is great but the place wasn’t for me. Room was tiny. Not in the best shape. Window didn’t open. There is no common area to sit and relax. Sitting outside along the beach they made you buy something. Location was excellent right on the beach
Business response:
Hello AJ! Thank you very much for left us your review. We are a boutique hotel whose staff give the best to our clients. Did you talk to anyone at the front desk about the discomfort you experienced?. We would like to know. At the same time, we thank you for your comments, it is the best way we have to optimize our services.
Disappointing Very noisy, loud music until 12am, impossible to sleep. The air conditioner is noisy. There are no hangers in the closet. The bathroom is wet, the shower is constantly dripping and the cold water is missing. Great staff, friendly and helpful. Great location.
Business response:
Hello Nikita. Thank you for taking the time to leave us your comments. Did you talk to the hotel staff during your stay about the bathroom?. Did you ask for clothes hangers?. If so, we would love to read about it. We are always attentive to the needs of our guests and whatever they need at the time, we get it to them.
Regular Tamaño de la habitación, de la cama y baño muy pequeños. La ubicación
Business response:
Hola Mariel, agradecemos sus comentarios. Respecto de la habitacion podemos informar que efectivamente, tenemos habitaciones básicas, pero también tenemos habitaciones mas amplias. Nos inquieta saber si tuvo la oportunidad de comunicarse con nuestro Supervisor del Front Desk. Nos gusta saber que nuestros huespedes y sus inquietudes son resueltas cuando aun esta en nuestras instalaciones. cordiales saludos,
Bad very disappointed. the same day I did the check in, something personal came up and I needed to check out and I spoke with the hotel and they told that I need to call Booking.com, because they couldn’t reimburse me, and then David C. was trying to help me and he spoke with the hotel and he told me that the hotel agreed to reimburse the money without penalty and they only had to email you guys with some details. and that’s why I decide to keep going with the check out, but now I’m receiving an email stating that unfortunat... read more
Servicio precario No pude dormir placenteramente. se escuchaba todo. El de “Front Desk” el 1 de enero, no quiso hablar español, “mi español no muy bueno”. Una semana antes de llegar llame para saber si había estacionamiento y cuando llego a las 4:00 PM, me dicen que no tenían estacionamiento y no me ofrecieron Valet Parking. A las 6:15 PM baje para asistir a mi cena de fin de año al Hotel La Concha y decidimos tomarnos unas fotos con la vista del Restaurante Wicked Lily, El lugar estaba vacío, Me sacaron con actitud porque h... read more
Business response:
Hola Andy, lamentamos mucho que haya tenido una experiencia mucho menos de lo que esperaba, ese no es a lo que aspiramos como empresa dedicada a la hospitalidad. Permítanos expresarle nuestras mas sinceras disculpas por aquello sucedido que no fue placentero para Ud. cordiales saludos
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,438 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open on Monday at 9:00 a.m.