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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Fair
מקום לא נעים עם צוות עוד יותר לא נעים החדר לא היה נוח, עובדת הקבלה היתה מאד אנטיפטית, וארוחת הבקר לא ראויה. כלום
Business response:
Hello Yosef, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
My husband got sick the first night we were there. had The hotel would not cancel the following nights because they sai Our room (100) was at the end of an unlit hallway. The room had a reading niche but there was no overhead light or standing lights so you could read or do anything there. Only that it was in Pacific Grove.
Business response:
Hello Nancy, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Fair
We were home. ???? It would have been nicer it we had the money that belongs to us. The whole process Booking.com, Booking/Expedia, & how a third business got got involved & confiscated our money. Looks very crooked. Call the F B I or at least send this survey to City Visa .This could possibly help expedite getting our 408 back that we have paid for nothing except the worst transaction I have ever made in my 89 years.WE doubt that you will ever show this to your travelers. Good luck w your business. Heck No!!!!! Talk to ADVA... read more
Business response:
Hello Albert, It is unfortunate that some unforeseeable events happened during your stay, we did try to resolve and offer a solution the same day to make sure that your stay will not be affected in any way. We still thank you for understanding regardless and we do hope that we get the chance to host you again in the future as this was not the experience that we wanted you to have.
I would not stay here again, they rob your money. Staff was very unhelpful, rude, and not very accommodating. Also they ended up charging two separate transactions to my debit card after I paid the room in cash. Front desk was questioned about it and said they would go back to my account. But could never explain why two separate transactions where made. Ended up having to dispute transactions with my back. PLEASE BE CAREFUL WHEN STAYING HERE. Check your bank statements for separate charges. Honestly the location was the only... read more
Business response:
Hello Natalie, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodati... read more
Poor
poor quality, overpriced, rude staff everything nothing
Business response:
Hello Angelia, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for... read more
cleanliness. They offered a breakfast however the coffee machine didn’t work and waffle maker was not cleaned from the previous day. Not a good value location
Business response:
Hello Steve, Thank you for sharing your experience. We truly appreciate the insight regarding our location and breakfast. We are always looking for ways to improve upon the guest experience so thank you for sharing.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,478 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.