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Theo's Italian
- Pizza
- Plainfield, IN
About this business
Location details
2498 Perry Crossing Way, Suite 105, Plainfield, IN, 46168, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Small menu with not many choices other than pinsa. Food was all very bland not authentic Italian at all. Meatball appetizer was so sad 5 baby Meatballs ith sauce with whole garlic cloves and no bread with it. Certainly would never go back.
Business response:
Thanks for visiting us, malinda. We're sorry to hear that your experience at Theo's Italian didn't meet your expectations. We take pride in our authentic Italian cuisine and it's disappointing to hear that you found our food to be bland. We also apologize if the meatball appetizer didn't meet your expectations. We appreciate your feedback and will use it to improve our menu and service. We hope you'll consider giving us another chance in the future. The Management Team
We made a reservation to celebrate my son’s birthday. We had to wait over 30 minutes past the reserved time as they didn’t have a table reserved for us. My husband and son’s food was not edible. It was removed from our bill. The waitress had to be asked several times for drink refills. Was disappointed that even though I noted a birthday was the reason for the dinner he was never acknowledged. We will not be going back.
Business response:
Hi ScottM, We're truly sorry for the disappointing experience you and your family had at Theo's Italian. We understand the importance of making special occasions memorable, and we regret the oversight with your reservation. We also apologize for the quality of food and service you received. Your feedback is invaluable, and we will use it to improve our service. We hope you will reconsider and give us another chance to provide the dining experience you deserve. Best, The Management Team
As a frequent visitor to most Cunningham Restaurants, I was very excited about this Italian speciality. The food wasn't as quality as I was hoping for in homemade pasta. The Italian Margarita was really good. Our waitress wasn't as catering and knowledgeable. I'll have to try again in a few months and see if things have gotten better.
Business response:
Hello SarahS, Thank you for your feedback and for being a frequent visitor to Theo's Italian. We're glad to hear that you enjoyed our homemade pasta and Italian Margarita. We're sorry to hear that you found our service less knowledgeable than expected. We aim to provide our guests with the best service possible, and your feedback helps us improve. We hope to have the opportunity to serve you again in the future and provide the quality experience you've come to expect from us. Best regards, The Management Team
Host refused to push tables together for our group of 6. Server was good, but took awhile to get food. Fruit flies flew around our table for hours. No dairy free or vegan options available for our friend.
Business response:
Hey ShelbyS, Thank you for taking the time to share your experience at Theo's Italian. We're sorry to hear that your visit didn't meet your expectations. We aim to provide a comfortable dining experience for all our guests, and it seems we fell short in your case. We appreciate your feedback regarding the delay in service and the fruit flies. We'll certainly address these issues with our team to ensure better service in the future. We're also sorry to hear that our menu options did not meet your dietary needs. We're always l... read more
The service was great. However, the food was just not very good. I wanted to like this restaurant because I really like the other Cunningham restaurants. However, I really thought the food wasn’t good, unfortunately.
Business response:
Thank you very much for your review. I am very sorry to hear that you did not enjoy the food. We are constantly coaching and teaching to ensure we are serving the highest quality product. I have shared your feedback with the culinary team and hope you will give us another chance in the future!
Overpriced for portion sizes we received, both entrees we received we greatly over peppered. Ordered bread at beginning of meal, got it as we were finishing. Very disappointed, worst experience of any CRG place we have ever been.
Business response:
We apologize our food didnt meet your standards. We would be happy to discuss in details about the items, so we can discuss with our culinary team. Please give us a call at 317-203-9107 and ask to speak to any member of management.
You got very little for the price. There was NO bread with an Italian meal?! Ridiculous! My husband got the carbonara which was not good. It had a funny taste. We won’t be back.
Normally everything is wonderful. Not sure if they were short staffed, someone calling in sick, etc. We sat at a table in the bar, there was only (1) bartender working and we saw very few wait staff in the restaurant. There was a couple of groups upstairs this may have contributed to the slow service. However, we sat for nearly 25 minutes before we were even approached and asked our drink order, etc. For dinner, I ordered something different on this occasion, the cheese ravioli. It had a very strong lemon flavor that overpow... read more
Business response:
Thank you very much for your review. I am very sorry for your experience. We obviously dropped the ball on this one. We did have a large group upstairs but you shouldnt have to suffer because of that. I have discussed your feedback with the staff and we will continue to strive to be better. I truly hope you will give us the opportunity to make your next experience a memorable one.
Our server was great very friendly and informative, very limited menu and prices were high I felt like food was good, hot & fresh however not something I would say I can’t wait to go back, nothing against the employees there and very clean just didn’t wow me.
Business response:
Thank you for your honest feedback. We are very sorry to hear that we didnt perform up to our high quality standards. We truly hope you will give us another opportunity to win you as a loyal guest.
Frequently asked questions about Theo's Italian
How is Theo's Italian rated?
Theo's Italian has a 4.3 star rating with 537 reviews.
When is Theo's Italian open?
Theo's Italian is closed now. It will open at 11:00 a.m.