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Theo's Italian
- Pizza
- Plainfield, IN
About this business
Location details
2498 Perry Crossing Way, Suite 105, Plainfield, IN, 46168, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
In short, rum cocktail was very good and focaccia was difficult to eat but the best food of the meal. We had been waiting quite a while for the salad to arrive when a runner brought our entrees! My husband's ziti was just ok; my lasagna was totally burnt. I replaced the lasagna with casarecce which was good. I will say even though the food was disappointing, they cook the pasta perfectly al dente, and they comped the meal except for my cocktail. I would need some convincing to return.
Business response:
Hey Avonbaker, were sorry to hear that you didn't enjoy all aspects of your visit. While were glad that you liked the Rum Rendezvous and Focaccia bread, we wish we'd have delivered a better experience on the rest of your meal. We hope you'll consider dining with us again. If you would, please reach out to (317-203-9107) so we might remedy this situation for the future. -Theo's Management
Service was excellent but the food was poor quality and oddly prepared.
Business response:
Thanks for the review. We're glad to hear that you enjoyed our service at Theo's Italian. However, we're sorry to hear that our food didn't meet your expectations. We strive to provide top-quality dishes and it seems we fell short this time. Your feedback is valuable to us and we will definitely take it into consideration. We hope to have the opportunity to serve you again and provide a better experience.
We all hated the food. Not worth the money at all. How can you mess up pasta and salad
Business response:
Thanks for the review. We're really sorry to hear that your experience at Theo's Italian didn't meet your expectations. It's disappointing to know that you found our pasta and salad not worth the money. We take pride in our cuisine and it's unfortunate that we fell short this time. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to impress you with our food in the future.
Good food, but expensive, really good service. Background music is not in background and is inappropriate for an Italian restaurant.
Business response:
Thanks for the review, Gary! We're thrilled to hear you enjoyed our food and service at Theo's Italian. We understand your concerns about the background music and appreciate your feedback. We're always looking for ways to improve our ambiance for all our guests. We hope to see you again soon for another good meal!
Small menu with not many choices other than pinsa. Food was all very bland not authentic Italian at all. Meatball appetizer was so sad 5 baby Meatballs ith sauce with whole garlic cloves and no bread with it. Certainly would never go back.
Business response:
Thanks for visiting us, malinda. We're sorry to hear that your experience at Theo's Italian didn't meet your expectations. We take pride in our authentic Italian cuisine and it's disappointing to hear that you found our food to be bland. We also apologize if the meatball appetizer didn't meet your expectations. We appreciate your feedback and will use it to improve our menu and service. We hope you'll consider giving us another chance in the future. The Management Team
We made a reservation to celebrate my son’s birthday. We had to wait over 30 minutes past the reserved time as they didn’t have a table reserved for us. My husband and son’s food was not edible. It was removed from our bill. The waitress had to be asked several times for drink refills. Was disappointed that even though I noted a birthday was the reason for the dinner he was never acknowledged. We will not be going back.
Business response:
Hi ScottM, We're truly sorry for the disappointing experience you and your family had at Theo's Italian. We understand the importance of making special occasions memorable, and we regret the oversight with your reservation. We also apologize for the quality of food and service you received. Your feedback is invaluable, and we will use it to improve our service. We hope you will reconsider and give us another chance to provide the dining experience you deserve. Best, The Management Team
As a frequent visitor to most Cunningham Restaurants, I was very excited about this Italian speciality. The food wasn't as quality as I was hoping for in homemade pasta. The Italian Margarita was really good. Our waitress wasn't as catering and knowledgeable. I'll have to try again in a few months and see if things have gotten better.
Business response:
Hello SarahS, Thank you for your feedback and for being a frequent visitor to Theo's Italian. We're glad to hear that you enjoyed our homemade pasta and Italian Margarita. We're sorry to hear that you found our service less knowledgeable than expected. We aim to provide our guests with the best service possible, and your feedback helps us improve. We hope to have the opportunity to serve you again in the future and provide the quality experience you've come to expect from us. Best regards, The Management Team
Host refused to push tables together for our group of 6. Server was good, but took awhile to get food. Fruit flies flew around our table for hours. No dairy free or vegan options available for our friend.
Business response:
Hey ShelbyS, Thank you for taking the time to share your experience at Theo's Italian. We're sorry to hear that your visit didn't meet your expectations. We aim to provide a comfortable dining experience for all our guests, and it seems we fell short in your case. We appreciate your feedback regarding the delay in service and the fruit flies. We'll certainly address these issues with our team to ensure better service in the future. We're also sorry to hear that our menu options did not meet your dietary needs. We're always l... read more
The service was great. However, the food was just not very good. I wanted to like this restaurant because I really like the other Cunningham restaurants. However, I really thought the food wasn’t good, unfortunately.
Business response:
Thank you very much for your review. I am very sorry to hear that you did not enjoy the food. We are constantly coaching and teaching to ensure we are serving the highest quality product. I have shared your feedback with the culinary team and hope you will give us another chance in the future!
Frequently asked questions about Theo's Italian
How is Theo's Italian rated?
Theo's Italian has a 4.2 star rating with 501 reviews.
When is Theo's Italian open?
Theo's Italian is closed now. It will open at 4:00 p.m.