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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Believe the reviews! It happened to us too. My daughter went to 3 sessions with the only clinician that was "in network" with my insurance. They billed through another clinician that was out of network so that I was charged 5x's more than my copay. I've called about this 3 times now and they keep saying someone will contact my insurance, correct the billing and refund my account but no one has. In fact, I got charged another random charge! Find a legitimate practice, Thriveworks is definitely not one!
They make it nearly Impossible to cancel your membership (only by phone). They claim to answer 80% of their calls within 5 minutes, that is a blatant lie. I have used their "call back" feature and never received one. The only thing they have been able to do consistently Is bill me. DO NOT use them.
Business response:
Hi Richard, we are so sorry to hear about your frustrating experience. We'd like to learn more about what happened to see what we can do to best assist you. If you would consider reaching out to our support team, either by emailing us at success@thriveworks.com or by utilizing our live chat feature by navigating to https://thriveworks.com/contact-thriveworks/ and clicking the chat icon in the bottom right of the your screen. Please let us know if you have any further issue getting in touch with our team!
They charged me for a counseling session 6 months after I had it. They prey on vulnerable people like me and drain our bank accounts. Literally go to another counselor
Business response:
Hi Logan, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to success@thriveworks.com so we can learn more about what happened and assist further?
I've been calling Thriveworks billing department to fix my insurance billing again and again over the past 2 months. They give you nice platitudes each time, saying they are fixing it, but THEY NEVER DO. Don't waste your time with these jokers.
Business response:
Hi Dan, We are so sorry to read this! This is the opposite experience we would ever want anyone to have at Thriveworks. Would you be willing to reach out to us via private message or at success@thriveworks.com so we can assist further? We hope to follow up with you soon!
My experience was much like the long, long string of other reviewers here. My first therapist was terrible, completely out of touch with even the most absurdly basic realities of the type of anxiety I was dealing with. Okay, it happens. So, I tried another. She was good, and I stayed with her for roughly a year, although toward the end she herself switched to a different company, and I followed. I called Thriveworks to cancel my subscription at least 4 to 5 months ago. Fortunately, I either had them delete the card info they... read more
Business response:
Hi Kuranda, We are so sorry to hear about your experience with billing thus far! We certainly don't want anyone to have surprise charges, ever. Would you be willing to reach out to us at success@thriveworks.com so we can assist further? We hope to follow up with you soon!
Please please do not use thriveworks. The continue to screw up my billing. I’ve talked to the customer service reps 5+ times and asked to speak with a supervisor 4 times. Each time “no supervisor are available but someone will call you back”. Never received a call. Between calling thriveworks and my insurance company I’ve been on hold for hours. My insurance says they need to call them directly and gave me a number for thriveworks to call. Thriveworks claims my insurance company is wrong and they won’t call. Even though this... read more
Business response:
Hi Josh, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to success@thriveworks.com?
I'm not sure what is wrong with this company but I'm pretty sure they are a scam. I should have known the subscription they want to automatically subscribe you too when you make an appointment was a red flag. I initially made an appointment and then learned that money would be automatically taken out of my account for any remaining balances. I was not ok with that but figured I would do the first appointment and then make no further ones. I never received a telehealth link for my appointment and even after contacting several... read more
Business response:
Hi Martha, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here at Thriveworks, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Would you be willing to reach out to us at success@thriveworks.com so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
Absolute trash. Charged random large amounts for each session after saying insurance would cover it, then blamed the insurance company saying they set the prices…?? Takes FOREVER to get anyone on the phone and they just give you the run around. As so many other reviews have stated, this place is basically a scam profiting off people in need. No need to comment the copy and paste pointless comment yall comment on every single countless bad review. Have already emailed. Many times. Many many many times. Nothing is ever resolve... read more
Business response:
Hi Lauren, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here at Thriveworks, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Would you be willing to reach out to us via direct message or at success@thriveworks.com so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
For some reason there is not a child counselor who will actually show up for their patients. Two counselors this week decided that not showing up is okay.
Business response:
Hi Cheyanne, We are sorry to read this, as this is the opposite experience we want anyone to have at Thriveworks! We have reached out via private message to assist further and hope to follow up with you soon!
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is closed now. It will open tomorrow at 9:00 a.m.