This profile has been claimed by the business owner or representative.
Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scam, taking out multiple charges per month and refusing to pay back. They will continue to charge your account after you are done with service. Look elsewhere....
Business response:
Hello Kevin, we are sorry to read this and would like to assist in making this right. Would you be willing to reach out to us via private message or at success@thriveworks.com? We hope to hear from you soon!
I called twice to cancel my membership and was assured that I was all set and would not be charged. I am irate. I just received a bill for $99.
Business response:
Hi Cari, We understand that payment is an important topic and do not want anyone to have surprise charges, ever. We have sent you a private message to assist in making this right!
Horrible fraudulent company!! I already had a billing issue in November of 2021 where they took money from my account with no warning or reason. To this matter I had to get a whole new card to make sure they could not draft out money again. This issue was finally resolved then here we are now June 2022 where I have gotten emails saying I owe a balance again. So here I am again stressed about this fraud company trying to take more money from me when I cancelled my membership in November and my account was fully paid. The wors... read more
Business response:
Hi Danielle, we are so sorry to read this. We want to assure you that we truly care about our clients and want everyone at Thriveworks to have a positive experience from start to finish. Would you be willing to send us a private message so we can assist further? We hope to follow up with you soon!
Worst experience ever with a counselor and horrible customer service. I was grieving over the loss of my 14 year old dog and my virtual counselor was looking out the window waiting on her plumber while I was crying my eyes out. I called to complain about the horrible experience and was still charged the monthly fee plus $110 for the most unprofessional and awful excuse for a counselor. Stay far away from here and go anywhere else for help. She made things so much worse with her lack of compassion and asking about other traum... read more
Business response:
Hi Courtney, we are so sorry to hear about your experience! Our goal is to provide a positive experience from start tot finish, and from what you've described, it's clear we fell short. Would you be willing to send us a private message or an email to success@thriveworks.com? We'd like to learn more and see what we can do to make your situation better.
billed me 100$ / month after, months after discontinuing care with them. Stay away from this predatory company
Business response:
Hi Sydney, we are sorry to read this! We would like to hear more about what happened and assist in making this right. Would you be willing to reach out to us via private message? We hope to follow up with you soon!
I have been canceling my membership every month for the past 5 months. they keep saying it's canceled and I keep getting charged. this place is a scam
Business response:
Hi Ashley- We are sorry to hear about your experience and would like to make this right! Would you be willing to reach out via private message so we can assist? We hope to follow up with you soon!
continue to get charged after months of not actually being apart of this company. I've already payed for the parts my insurance didn't cover. the 2.7 raising is generous. so happy my therapist left this place and I'm succeeding elsewhere. really wish they'd stop charging me for something I've already paid for!
Business response:
Hi Haley, we are sorry to hear about your experience. We understand payment is a very important topic and do not want anyone to have any surprises, ever. Would you be willing to reach out via private message or at success@thriveworks.com so we can assist? We hope to follow up with you soon!
How is it possible for a counseling provider to cause more anxiety than the one you are being treated for? These folks changed billing systems and failed to notify my insurance. I was told several times that nothing changed other than their billing system. That was a lie. After months of dealing with them and my insurance, they finally said they were no longer in network and that I needed to pay out of pocket for my sessions. That’s about $1700 they I am out of. I’ve sent numerous emails and called the billing lady Barbara j... read more
Business response:
Hi Claudia, we are so sorry to read this. It's our goal to make sure every client has a positive experience at our practice, and what you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened and work to make this right. Would you consider reaching out to us via private message or at success@thriveworks.com?
I didn’t have a good experience. The counsel at the time spent all of 10 minutes when it’s was supposed to be 1hr. She ended up saying she doesn’t recommended virtual for anyone under 13 hrs old. Yet, I was charged 2 weeks later (when I was told I wouldn’t be upon initial scheduling). I do not recommend this company.
Business response:
Hi Susan, we are so sorry to see this! We'd like to hear more about what happened and see what we can do to make this right. Would you be willing to reach out to us via private message? We hope to follow up with you soon!
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is open now. It will close at 6:00 p.m.