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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This organization is an absolute scam. They lied about charges and up charged counseling sessions after the fact. Also, when we tried to cancel the service they continued to draw money from our account for months after multiple attempts to cancel. They promised refunds that have not been refunded either. It’s horrible they would take advantage of people who are struggling in life.
Business response:
Hi Aaron- We are so sorry to read your review! We know that payments are an important topic so we work to over-communicate our fees and reiterate them many times during our initial onboarding process (by phone when scheduling, by email immediately after scheduling, in our paperwork that's reviewed with each client during their first session, and the information is featured prominently on our website). We don't want anyone to have any surprises, ever. Would you be willing to send us a private message or email at success@thri... read more
Update: they have now collected further money from me and never sent me a bill or anything. Further, I figured out that they dropped their Tricare coverage probably a year ago and never informed me, which is why they are now trying to collect from me 6 months after I stopped going there. This has left me on the hook for thousands of dollars and you know what? Im not paying it because you fraudulently represented that you still took Tricare after the switch from franchises to corporate owned. I was assured that Tricare was st... read more
Business response:
Hi Bethann, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here at Thriveworks, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Would you be willing to reach out to us at success@thriveworks.com so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
Please do not use this company. They have charged my card on two different occasions when I did not owe anything. The first time they took $300 directly from my debit card. It took weeks of calls and aggravation to get that money back. I stopped using them after that. It has been over a year and all of the sudden I get another charge of $115 taken from my account even though I blocked them from my bank. I have not been able to get my money back, I had to close my bank account to stop them from doing this again. They claim to... read more
Business response:
Hi Amy, We are so sorry to read this. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to us via private message or at success@thriveworks.com? We hope to follow up with you soon!
My family and I LOVE our actual counselor. However, the billing department is horrible. They have no idea what they are doing. Every week they keep telling me that Tricare prime does not cover the services when in fact with a referral Tricare does cover the services. I even added a Tricare representative on the line to guide the Thriveworks representative on how to correct the problem because they were billing everything wrong. We were both told that I would have a zero balance. I check m email today and why do I still have ... read more
They are using a debt collector agency to try and collect $195 from me. I have no emails saying as to why, just this debt collector letter in the mail. I tried calling Thriveworks directly to ask what this supposed debt is for since I haven't used their services (and have the payment history of their services to prove it) since September 2021, almost a year ago. Update: Just spoke with their billing department over the phone. They got the debt collections agency involved because they supposedly sent me billing statements la... read more
Business response:
Hi Colin, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here at Thriveworks, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Would you be willing to reach out to us at success@thriveworks.com so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
Ok for starters your taking advantage of the mental illness community by SCAMMING people. I was charged over $600 in fees between the $39 membership fee and “what insurance doesn’t cover”. Numerous times I’ve asked if it 100% covered and I was told yes . Well here we are again another charge to my card . If you ask them to remove your card they won’t and say because you have a remaining balance in which I don’t . Every provider I saw was a JOKE ! Oh and don’t even get me started at the fact on my billing statement I’m appare... read more
Business response:
Hi Casey- We are sorry to read this, as this is the opposite experience we want anyone to have at Thriveworks. Would you be willing to reach out to us at success@thriveworks.com so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
I would recommend my son's therapist in a heartbeat. I wish he was not connected with Thriveworks. I'm currently fighting fraudulent billing. their billing department doesn't call back and saying I have copays..copay... my insurance even called and told them I don't and monies needed to be refunded. at my wits end with this scam of a business.
Business response:
Hi Leah, we are sorry to hear this, as it is the opposite experience that we want anyone to have at Thriveworks. We have followed up via private message to assist!
You know why 🙄 your company sucks
I originally called and established an account with Thriveworks for my daughter and called back to cancel it the same day because the first representative gave me false information. She told me the first appointment was virtual and all subsequent appointments would be face to face. I called to follow up and confirm that information the same day and was told all appoappointments were virtual. I then canceled my appointment, and membership fee. I called again the following day to confirm the cancelation and that I would not... read more
Business response:
Hi Carmen, We are sorry to read your review! We have reached out previously via private message to assist in making your situation better. We encourage you to send us a message if we can be of further assistance!
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is open now. It will close at 6:00 p.m.