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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The billing department never calls or emails back and they overcharge without explanation. They just charge my account randomly and for higher amounts than usual. The Therapist is fantastic but the billing department is completely awful!
Business response:
Hi Amber, we are sorry to read this and would like to assist further. Would you be willing to reach out to us via private message or at success@thriveworks.com? We hope to follow up with you soon!
Do NOT waste your money... find a local dr that is NOT associated with Thriveworks... no one calls you back, the "drs" are hard to get in contact with, the pharmacy has issues getting them also.
Business response:
Hi Ashlie- We are sorry to read this. The situation you describe sounds very frustrating and we would like to learn more about what happened and how we can assist. Would you be willing to send us a private message or email at success@thriveworks.com? We hope to follow up with you soon!
Started services here in August 2021 after a massive fight with my mother months before my wedding. My therapist was beyond helpful and understanding. Everything was great my insurance was covering it all and then I started getting (without notice) $250 charges that caused my account to go negative. Called and talked to 20 different people because "no one knows where this charge is from". Eventually they claimed it was back payment for visits since insurance wasn't covering them (which isnt true at all). In March 2022, I end... read more
Complete and utter scam! They've caused me more anxiety, stress and headaches. The LIE! They don't return calls, just keep sending me the same over charged bill over and over. �
Business response:
Hi Joann, We are sorry to read this and would like to assist further. Would you be willing to send us a private message or email at success@thriveworks.com so we can learn more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
My therapist was great. No issue there. We ended on good terms. Now I'm trying to make arrangements to make my final payment to them and it's taken HOURS to get nowhere. The rep I chatted with, Victoria H., was less than helpful as she said she would have to escalate my question to Tier 2 billing to see if making arrangements to pay my bill in NINE days would be an option. She couldn't give/refused to give more information than that and told me I should know more in 24-48 hours, which would be AFTER the company will likely... read more
Business response:
Hi David, we are so sorry to read this, as this is the opposite experience we ever want anyone to have at Thriveworks. We have reached out via private message to assist further!
This company is a SCAM. They do not bill the insurance company correctly and then expect YOU to take care of the remaining bill. They do not even call to let you know of the upcoming charges. 2 weeks ago I had to call over a $235 charge because they didn’t include the insurance provider number. Today I was charged $435 for the same reason. How is this my fault and why am I responsible for something they can’t do correctly??? Cancel all accounts and get new cards so they can’t charge your cards anymore. Not sure how this comp... read more
Business response:
Hi Hailey, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here at Thriveworks. Would you be willing to reach out to us via private message or at success@thriveworks.com so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
What is going on??? Are you guys serious right now???? I was sent a bill saying they have a new system and I owe them $250. They already, without my permission, charged me last year. I tried to get my money back because I was supposed to be covered, but I just let it go, but now you're trying to steal money from me again??? This is the email I sent last year. "I explained this several times to customer service but I want to make it clear to you because I think there is a misunderstanding. When I first signed up for my fi... read more
Business response:
Hi Moonsu, we are so sorry to read this and apologize that this has been a prolonged issue. We would like to assist in making this right. Would you be willing to send us a private message? We hope to follow up with you soon!
I’m a licensed medical biller and I can guarantee you these people are the biggest scam artists! The are committing insurance fraud. We signed up for their services and it was the biggest mistake ever! They charged my insurance for services provided by an in network therapist. We literally had like 4 sessions because the therapist kept cancelling on us. Never where we provided with any invoices or notified of our insurance not making payments we where always told the billing was being handled by our insurance. My insurance a... read more
Business response:
Hi Jacqueline- We’re sorry to see your review. Thriveworks was created by clinicians who saw a need for more accessible, affordable mental health care. We truly care about our clients and work to provide a positive experience from start to finish. From the frustrating experience you have described, it is clear we fell short, and we would like to see what we can do to improve this situation. Would you consider reaching out to us at success@thriveworks.com or via private message? We hope to follow up with you soon!
Services were provided weekly for my child by Thriveworks through a local provider online between the dates of September 14 2021 to April 12 2022 that required a $25 copay per event. The total owed based on the number of weekly visits is $575. The total I have paid to date is $1,191. Thriveworks has also sent me a bill showing an outstanding balance of $667. My wife and I have made dozens of attempts to speak directly with a biller and Thriveworks sends their patients through a loop of call center reps that are unable to sol... read more
Business response:
Hi Jayme, We are so sorry to read this. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to success@thriveworks.com or via private message?
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is open now. It will close at 6:00 p.m.