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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just got a charge taken out of my bank for $395 and have no idea why. I will file fraud charges with my bank.
Business response:
Hi Kelly, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here at Thriveworks, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. We have reached out via private message to assist further. We hope to follow up with you soon!
It’s nearly impossible to get in touch with customer service within a reasonable amount of time (although their recording states they answer 80% of calls within minutes) BS. My account has been charged amounts (with little warning) that do not match the service provided, when trying to resolve the issues I’ve collectively spent hours on the phone. All to be charged again the next month. I cancelled months ago and have still had issues since then, after being informed I would not owe anymore money or get anymore charges on my... read more
Business response:
Hi Hannah, We are so sorry to read your review! Our goal is for every client to have a positive experience from start to finish, and from what you have described, we clearly fell short. Would you be willing to send us a private message or email at success@thriveworks.com so we can assist further? We hope to follow up with you soon!
I’ve had the hardest time getting any customer service, I’ve been charged amounts not in line with my insurance. Make it really difficult to cancel. Will report to BBB if not resolved.
Business response:
Hi Laura, We are sorry to read this and would like to do our best to make your situation better. Would you be willing to send us a private message or email to success@thriveworks.com so we can learn more about what happened and assist further? We hope to follow up with you soon!
I loved my therapist Nicole BUT I cancelled due to loosing my health insurance.. I explained that to them! I was willing to go back after my insurance got reinstated.. they have been pretty much helping themselves to my bank account. taking money that I never consented. supposedly I owe a ton of money missing appointments that never happened. my insurance covered all of it and all I had to pay was 38 dollars a month? these people are not all about helping you!! they are all about taking your money!
Business response:
Hi Nicole, we’re so sorry to read your review. We understand that payment is a super important topic and we truly don’t want anyone to have any surprise charges, ever. We'd like to learn more about what happened and see what we can do to best assist you. Would you be willing to reach out to us via private message or at success@thriveworks.com? We hope to follow up with you soon!
This place is a complete scam! My daughter has Medicaid, and after paying for the visits, they started billing me for “no shows.” Mind you, my daughter stopped going there approx 6 months ago. They have my banking account number on file (which they asked for when we first started going,) and they said it was standard protocol. Now they are automatically taking money monthly without asking/warning.
Business response:
Hi Christine, We are sorry to read this! Would you be willing to reach out to us via private message or at success@thriveworks.com so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
Thriveworks NEEDS to revisit how it processes billing. Every single time I have dealt with the billing department, I have encountered a new problem. From statements piling up into a MASSIVE amount of money owed that needs to be paid all at once (instead of a manageable weekly session fee), to old claims that I have previously paid off being reprocessed through my insurance. I'm currently missing approximately two months worth of statements from the company, and have to keep track of how much I owe through my own insurance po... read more
scam, 7months after cancelling still trying to charge me, support service useless. scam and harrassment. wont connect you with an in-network therapist, will charge even after you cancel enrollment. won't stop sending emails 7 months later. even the therapists cannot use support services to get answers and issues corrected. complete scam.
Canceled my membership months ago, and I’m still getting billing statements. I was also scheduled an appointment I never made, so I guess they graciously made it for me and now I’m getting charged for not attending the appointment they set up without my authorization. They do not explain their pricing well at all, especially regarding the “membership fee” for $39 each month. They still keep sending me statements for $198 every three days, and I canceled my membership before I even had an appointment. Do not use this company.
Business response:
Hi Hailey. We are so sorry to read your review! We know that payments are an important topic so we work to over-communicate our fees and reiterate them many times during our initial onboarding process (by phone when scheduling, by email immediately after scheduling, in our paperwork that's reviewed with each client during their first session, and the information is featured prominently on our website). We don't want anyone to have any surprises, ever. That being said, we clearly fell short in your case and we'd like to see i... read more
Disgusting company. I have been trying to cancel my account for months. They barely ever pick up the phone or email back, but when they do they tell me my account has been cancelled and even that they deleted my credit card information and I won’t be charged again. And still every month I get a $200-$250 bill which isn’t even as much as my copay should cost with the insurance they’re also billing. So now I’m dealing with grieving my best friend’s suicide AND fraudulent charges. What a scam. Please go anywhere else to get hel... read more
Business response:
Hi Andie, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here at Thriveworks, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Would you be willing to reach out to us via private message or at success@thriveworks.com so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is open now. It will close at 6:00 p.m.