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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Counselor said he was double booked after being 15 minutes late, but his office said he wasn’t. Spent more time playing on his phone than talking to me, and was completely disinterested in helping. Asked for a refund for the session? I was told it was up to his clinic manager and they would be in touch with me. Manager never called. I’ve tried 3 times to get refunded, all unsuccessfully. Avoid these scam artists preying on people who need help.
HORRIBLE. They have been bought out and this new company is horrible. Took $325 out in the course of 5 days and I can’t even speak to my own home office about it. I was under a payment plan agreement of $36 each appointment with my home office and now this company comes in and takes over. I’m so disappointed. My therapist is awesome but I can’t do this call center stuff and money being taken out with no authorization or notification. Ridiculous. So sad to see this company has been ruined.
Awful. Just don’t do it! They suck you in to sign up and pay a monthly fee for extra services. But don’t have a therapist that is a good fit and it is night mare to cancel. Everything goes through a call center. They have no compassion, are not helpful, only read from a script and when asked to speak to a manager got the run around. I am calling my credit card company to stop any of the recurring charges. Worst experience ever and we have had a run around with a lot of mental health professionals in the past 6 months. T... read more
Business response:
Lynn, we are so sorry to read this review. This is the exact opposite of the experience we would want anyone to have! While we aren’t the absolute cheapest counseling option, we do strive to be the absolute best. Our enrollment fee allows us to provide valuable services that insurance doesn’t cover—like text support, advice by phone and email, and exclusive video content—which help to create a positive experience for our clients. In addition, sometimes sometimes it takes some time to find the right counselor for one’s spec... read more
The therapists I’ve had through them were great, however I’ve been having billing problems. Jan 22nd I was billed $79 instead of $10 for my copay. No insurance changed, everything was the same. No one can tell me why I was charged more. They promised a refund in an email and asked to give me a call back when they had a better idea of why I was charged extra and couldn’t tell me if I would be charged my regular amount or the crazy one at my next visit. Five business days pass, no refund. I call back. No one can even see anyth... read more
Business response:
Hi Rosafey, we are so sorry to read your post! We are going to follow up with you via direct message, and see if there is anything else we can do to assist you.
We have been with Thriveworks for over a year. My two children each see a Therapist there. As of the first of the year we started getting charged $30 per visit with no explanation. We contacted our insurance company and nothing has changed! I had to disrupt my children’s therapy until they can straighten it out. After several emails they don’t seem to care about us as clients or my children’s care They didn’t even bother checking our insurance before charging with NO NOTIFICATION. Apparently they only care about what they c... read more
Business response:
Simone, we are so sorry to read your post! It sounds like there was a miscommunication with our support team and we want to get to the bottom of it right away. Would you be willing to reach out to success@thriveworks.com? We’d like to hear more about what happened and see how we can further assist you!
The billing office and customer service is absolutely terrible. I see from other reviews that I’m not the only one that has experienced issues in this area. Someone should look into fixing it....
Business response:
Jolene, we're so sorry to see your review. We'd like to learn more about what happened! Would you be willing to reach out to us at success@thriveworks.com?
my counselor is fantastic. the billing office is abysmal and added to my anxiety.
Business response:
Hi, Kathy. We are so sorry to read this. This is definitely not the experience we want anyone to have with Thriveworks. I know we've tried to help in the past, and we're going to follow up again with you this morning. Please check your DMs. Thanks.
We were booked for 3 different appointments. Two were no shows by the doctors, and one didn't take our insurance and charged us $89 vs the $65 that was on the psychology today webpage. This is a big headache, no thanks.
Business response:
Hi, Elizabeth. We are so sorry to read this review. We strive to ensure everyone has a positive and fulfilling experience with Thriveworks. We'd like to see what we can do to make this right. Would you be able to email us at success@thriveworks.com?
Unfortunately we had an awful experience with thrive works at a time when we needed the most! After a Teenager crisis, we "subscribed " to Thriveworks and received an appointment the next day. Up to this part everything was okay. When we met the therapist, we had a pleasant enough take in consult of which my teenager my wife and I were present. There were some signs that we were not pleased with, but we figured we would give it a try. The signs were, very poor eye contact with the female in attendance (seemed disrespectful)... read more
Business response:
Alex, we're so sorry to read your review. We want everyone who walks through our doors to have a positive experience every step of the way, from scheduling their appointment to meeting with their therapist. We'd like to see if there is anything we can do to make your situation better. Would you be willing to email us at Success@thriveworks.com?
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is closed now. It will open tomorrow at 9:00 a.m.