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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I both see separate therapists. My husband’s therapist Melissa Landrigan asked for my information and looked me up in the system and provided the name of my therapist and when my next session was. None of this was a secret but I was not her client and she should not have looked me up and provided my information to anyone regardless of relationship. I wrote in a complaint because this is a violation of my confidentiality. After playing phone tag with a higher up Cathrin Moeller we finally touched base and I inf... read more
Business response:
Sydney, we are so sorry to read this review. This is the exact opposite of the experience we would want anyone to have. We will be sending you a private message to follow up about this issue!
I used this companies services for a few months. I really liked the counselor I worked with named Melissa in NJ Unfortunately I decided to cancel my services all together due to financial difficulties and the FACT THAT THAT THE COMPANY NOT ONCE BUT TWICE I WAS RANDOMLY CHARGED UNAUTHORIZED CHARGES OF RANDOM NUMBERS ON MY ACCOUNT AND COUNTING. I see there are other clients having same issue. We live in an Era where businesses are struggling to survive. This company needs to get their billing straight or they will lose clients... read more
Business response:
Hi Mike, we are so sorry to read about your experience with us. We have sent you a private message and hope to follow up with you soon!
I didn’t even have an appointment and I was charged twice for missing them and then billed again today randomly for no reason at all, no appointments, nothing. Currently been on hold for over 10 mins on both of their phone numbers. I highly recommend this place if you LIKE TO GET SCAMMED.
Business response:
Zoe, we are so sorry to read this. We want to assure you that we truly care about our clients and want them to have a positive experience every step of the way. We've sent you a private message and hope to follow up with you soon.
Came here to share about my extremely frustrating experience with their billing department and found I was not alone. Please stay away from this company!!! Extremely sketchy billing practices that consistently charges people a subscription fee even after termination of services with no reliable customer support to remedy this. Now I know that you shouldn’t be paying a monthly subscription to get therapy services anyway!! STAY AWAY
Business response:
Abby, we're so sorry to read your review. This sounds completely frustrating and is the exact opposite of the experience we want anyone to have at Thriveworks! Although we are not the cheapest practice, we strive to be the absolute best. Our membership fee allows us to provide valuable services that insurance doesn’t cover—like text support, advice by phone and email, and exclusive video content—which help to create a positive experience for our clients. We want everyone we work with to have a positive experience every st... read more
Our counselor was amazing, but she’s leaving. I can only imagine why… The only way to describe this “practice” would be for you to imagine if a Nigerian prince bought out Comcast. Their customer service is just a bunch of con-artists working from home. They are teamed up with the people who sold penny stocks in the movie Wolf of Wall Street (ie. billing department). If you actually get through to a person, your call mysteriously gets dropped. When you finally have dialogue they will tell you it’s not their department and the... read more
Business response:
Hello Nicholas, we’re so sorry to hear of your negative experience. We want to assure you that we truly care about our clients and want them to have a positive experience from start to finish. It seems, from reading your review here, we fell short of our goal. If you’re willing, we’d like to connect with you and see if we can make things right for you. We've sent you a private message and hope to follow up with you soon.
UPDATE (original review posted October 2021): It’s now been 2 months since I thought this whole thing was resolved and I’m randomly hit with a statement that claims I owe them money. Of course, no word back from Thriveworks to myself or my insurance company. Please DO NOT even begin to work with Thriveworks because chances are you will not be receiving quality mental health services, but instead, an endless cycle of stress and nonsense. ORIGINAL REVIEW: Absolute terrible customer service and such a bad experience. I still ... read more
Business response:
Hi Audrey, we are so sorry to read your review! We know that payments are an important topic and don't want anyone to have any surprises, ever. Would you be willing to send us a private message so we can assist with this? Hope to follow up with you soon!
RecommendedI can’t say I recommend Thriveworks yet, I had a very good client therapist relationship with my previous therapist that I was seeing but I was told last minute that she could no longer see me even after asking the company for continuity of care… and so I just moved states because of discharging the military and so I called, had my address changed very clearly to a representative, so we scheduled me with a new clinician here in MI who specializes in my diagnosis and whom I very much so felt I was a fit with, and then on the ... read more
Business response:
Hello Keturah, we are sorry to read your review and this sounds completely frustrating! We apologize for any miscommunications and otherwise negative encounters you have described having with our support team and we want to get this taken care of immediately. Would you consider reaching out to success@thriveworks.com? We’d like to hear more about what happened and see how we can best assist you.
Stay away from this place. Scheduled two appts with them and got the same result. Last minute canceled appts and a charged account. Haven't spoken to a therapist yet!!! To be lied to by customer service is aggravating as well. PLEASE READ THE REVIEWS OF THIS PLACE!!!! Billing has not contacted me!!! Your personal message was a lie Thriveworks!! Run me my money please Thriveworks!!
Business response:
Hi Damian, we are so sorry to read your review! We know that payments are an important topic and don't want anyone to have any surprises, ever. Clearly, though, in your case, something went wrong and we fell short. Would you be willing to send us a private message so we can follow up with you further? Hope to hear from you soon!
Thriveworks say you can cancel an time but that still bill 💵 you , so 😡
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is closed now. It will open tomorrow at 9:00 a.m.