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TLC Plumbing Heating Cooling Electrical
- Contractors
- Albuquerque, NM
About this business
Location details
5000 Edith Blvd NE, Albuquerque, NM, 87107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our family has used this service since its establishment in ****. Over the years their technicians were consistently reliable, knowledgeable and trustworthy. But it seems all good things come to an end. The business has changed for the worse in the past few years. The technicians they have sent to us in the past 1.5 years were either rude, unprofessional and/or untrustworthy. Recently one technician tried to find a plumbing or heating problem with a high price tag and then refused to leave our property even after being asked... read more
Business response:
Dear *******,I'm sorry to hear that you had such a negative experience with **************. This is not at all how we want our customers to be treated. We tried to find your account in our system so we could reach out to you and discuss our 100% Make It Right Guarantee but we weren't able to find it. If you could give us call at ************ and ask for ***********************, we would appreciate it.Sincerely,***********************
NOPE- ****** just to show up at your door! ****** to your home and ****** back to shop- PLUS ***** one hour trip charge. Because they have to pay for gas- the same cost of doing business which they write off on their taxes on form schedule c - not lifting a finger - just to get in their truck and showing up. These guys are unreasonable. Heaven only knows what they charge in ******** for parts -
Business response:
Thank you for sharing your concerns with us. We looked into your concerns and based on where you live, I'm afraid that you are located at a considerable distance (nearly an hour) from our office. We love traveling and servicing customers all over the state. We value both your and our technicians' time and that means we need to charge a travel fee for the time, effort, and gas it takes to travel outside of our service footprint. We are sorry that this is an inconvenience. Please reach out to us directly if you would like to d... read more
hot water heater started leaking so my go to plumbing service has always been TLC. so i called and scheduled. a very nice employee came out and called his boss to get a quote for complete new electric 50 gal tank. the quote was never produced in writing, but the employee told me his boss said it would be anywhere between 7500 - 8k. a quick ****** search priced the units right around 1k. the boss guaranteed ******d my address, saw the price of my home and the car i drove and quoted an outrageous price. i already have a new wa... read more
Business response:
Hello *****,First, I would like to apologize for the experience that you had this morning with ************** and the manager. I assure you, our pricing is not based in any way on the location of your house or the car that you drive. We serve all different stripes of people and always try to provide the best service for a fair price. Our manager and technician had a miscommunication with each other, where the numbers were transposed such that $4,700 became $7,400 for the installation of a 75-Gallon electric water heater.We d... read more
Im writing because we are extremely unsatisfied with the service we had done. We had service done on Tuesday and it was to do the air to heat switch over. It was done and it was said that it was running no issue but 3 hours later didnt work. So we called back and had the tech come out again the next day (Wednesday) to see what the issue was and it was said that there was an issue with the switch in the furnace and that a part would be looked into and we would get a call back the next day (which would of been thursday) we nev... read more
Business response:
I'm so sorry to hear about your experience with our services! We always want to make sure our customers receive exceptional service, and that's why we offer a 100% Make It Right Guarantee. Our manager reached out and left a voicemail, but hasn't heard back from you yet. If you could give us a call, we would appreciate it.
Its been a year or so that a guy came to fix my dran in the kitchen. He fooled with the dishwasher and it is ok but why? Now its my washer it is leaking water and I hope whoever comes does not do anything to make things worse. Seriously why do people do that? It is not good to mess with other things.
Business response:
I'm sorry to hear about this! We operate on a 100% Make It Right Guarantee. Our plumbing manager called and left a message with you, so if you could call him back, he would be happy to resolve this for you.
We requested service to snake out a sewer line that we do every two years because small tree roots eventually block the sewer line (this year. We waited long enough that the sewer line was blocked - approximately three years) In scheduling the service, we made it clear that we wanted the snake to go the 20 feet to the city line to make sure any root fibers were removed. When the service man came out, he ran the snake to the point of the blockage and cleared the blockage, but then failed to continue to the ********* line and ... read more
Business response:
I'm so sorry that this happened to you! We appreciate you working with our department manager to get this taken care of and allow us to make it right. Your feedback is helpful to us, and we're so glad you brought this to our attention.
We had to have a water placed replaced. I signed the estimate on June 12th. Eight days later , I emailed my contact to see if anything had been scheduled because I had not heard anything. She responded that it was scheduled for July 5th. That was the first problem. No one had contacted me to inform me, and if I had not reached out I would not have had any idea. The work was completed on July 5th, but the hole was not filled in and the street was still closed to thru traffic. Two days later I called TLC to see why the hole wa... read more
Business response:
Dear ****,I am so sorry for our failure to communicate! This would absolutely frustrate me too. Thank you for sharing this with us so that we can work with our coordinator to correct this issue and make sure it doesn't happen to anyone again. We appreciate you taking the time to not just share your feedback in writing but to also visit with our manager on the phone. This helps us grow and improve our processes. If you have any other concerns, please don't hesitate to reach out to us.Sincerely,***********************
TLC came out to install my new water heater. After they left, the expansion tank had a small leak and the earthquake strap was fastened through the drywall leaving it hanging by the screw.They didn't even schedule a city inspector to come out and review the work.I had to call another company to reinstall the water heater and it cost more to fix what TLC didn't do correctly.
I am a property owner and had an issue with the water heater at one of my properties. Unfortunately, the tenants called to get it repaired before they contacted me. The company they called was TLC Plumbing, TLC plumbing quoted and charged them $3,200 to replace a 30-gallon gas water heater on 10/23/22. The heater is located in the garage and is easily accessible for removal and replacement through the garage door. Since the tenants agreed to the extremely overpriced replacement, there is little recourse I have other than to ... read more
Business response:
Dear ***,I'm so sorry that our services did not meet your expectations. We always try to provide excellent customer service, and we take steps to ensure we are working with homeowners and not tenants. It sounds like we missed the **** on communicating in this instance. We would love the opportunity to discuss this with you directly. If you could give us a call at ************ and ask for a plumbing manager, we would be happy to visit with you about it.Sincerely,**************
Frequently asked questions about TLC Plumbing Heating Cooling Electrical
How is TLC Plumbing Heating Cooling Electrical rated?
TLC Plumbing Heating Cooling Electrical has a 4.7 star rating with 6,304 reviews.
When is TLC Plumbing Heating Cooling Electrical open?
TLC Plumbing Heating Cooling Electrical is open now. It will close tomorrow at 12:00 a.m.