This profile has been claimed by the business owner or representative.
TLC Plumbing Heating Cooling Electrical
- Plumbing
- Albuquerque, NM
About this business
Location details
5000 Edith Blvd NE, Albuquerque, NM, 87107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Jason was extremely knowledgeable and helpful with his service. Excellent experience and made it so easy to understand. I am definitely requesting him again for when my wife and I get our RO and water softener installed, which he quoted us for while he was there winterizing the swamp cooler. He was there at the house when expected and got straight to business. Answered every question I had and helped me understand what was being done to the tee. This guy needs a raise lol thank you TLC and Jason for being superb and accommod... read more
Business response:
Thank you for taking the time to share your experience, I pass your compliment on to Jason and he’s manager. Thanks for your business and have a great day!
They were very professional and their work was excellent. They did show up very late but they made good with it by giving me a discount on the price.
Business response:
Dear Mark, Thank you for sharing with us about your experience! Our goal is to always provide excellent customer service, and I do apologize that we were late. Please don't hesitate to let us know if you need anything else or have any questions! We look forward to serving you. Best wishes, Julia D.
This is an awesome company! I contact TLC around 6:30 PM via their website to request an appointment for a clogged garbage disposal. I was pleasantly surprised that I received a call within 30 minutes to schedule an appointment for the next day. The service rep, Irvin, was running late. He showed up with a smile and an apology. It only took about 15 minutes for him to clear it. He cleaned up everything. And then he waived the charge for the visit, due to the lateness of his arrival and it being a small job. I already have TL... read more
Business response:
Dear Suzanne, Thank you for sharing with us about this experience! We do apologize that we were late, and thank you for your patience and understanding. It's our pleasure and our goal to provide you with excellent service, so don't hesitate to let us know if you have any questions! We look forward to serving you. Best wishes, Julia D.
Brian and Eddie were professional, competent, and approachable technicians who installed our new furnace. My husband and I were both pleased with their care and attention to our questions and to their task of installing the new and removing the old.
Business response:
Dear MaryAnn, Congratulations on your new furnace! I am sure you are going to enjoy it this winter. We know that choosing to replace a piece of equipment is a huge commitment, and we are honored that you allowed us the opportunity to serve your family during this project. Please let us know if you have any questions or concerns about the new furnace. We want your family to feel safe and comfortable. Best wishes, Julia D.
You guys were wonderful!! We heard an invisible water leak and you sent Jeff T. to find it. It was in an extremely difficult location under the concrete slab but after a lot of effort, Jeff diagnosed the location perfectly. Eric and Jack then took on the tough job of breaking out tile and concrete and digging by hand to locate and repair the leak. All the men were efficient, friendly, competent, polite and extremely tidy considering the circumstances. We have used TLC on many occasions over the years and could not recommend ... read more
Business response:
Thank you so much for the feedback, we'll be sure and share this with the technicians and their Manager. We're glad we could be there in your time of need. Thank you for your business, have a great day!
Tommy was very friendly, and extremely professional. He made the job seem easy, and he was genuinely glad he could help us. We are so happy that we chose TLC ~ we now have a "new friend in the business!" Sincerely, B and MLS
Business response:
Dear B and MLS, Thank you for sharing with us about your experience! I am so glad Tommy was able to serve you. We always enjoy making a new friend! Please don't hesitate to let us know if you have any questions or if you need anything else. We look forward to serving you! Best wishes, Julia D.
Mr. Alvidrez did a great job. He is an asset to TLC Plumbing and Utility.
Business response:
Dear Alfred, Thank you for sharing this with us. We appreciate your feedback! Best wishes, Julia D.
Chad has been servicing our home's electrical needs for years. He is extremely professional, highly knowledgeable, and always goes the extra mile for his customers. While installing new exterior lights on our home, he noticed an inappropriate install on wiring in our garage attic. He returned the next day to secure the wiring in the appropriate junction boxes, to eliminate the fire hazard. Had he not found this issue, we could have had a possible fire. We are very appreciative of his efficiency, attention to detail and exped... read more
Business response:
Dear Christina, Thank you for sharing with us about your experience! I am so glad that Chad was able to identify that hazard for you. We would never want you to experience a fire! Please reach out to us if you have anymore questions or concerns. We look forward to serving you! Best wishes, Julia D.
I call TLC for everything. They installed a new swamp cooler this year and it worked perfectly. A couple of weeks ago I came home to a waterfall from the ceiling, right under where I knew the air conditioner is. It was a mess. Eric S. At TLC came out to troubleshoot and was so honest about the problem. A clamp had been forgotten when it was installed and the water hose had popped off. He could easily have put it back on and I would never have known. He showed me pictures of what happened and was so upfront and honest about t... read more
Business response:
Dear Jesse, Thank you for letting us know about this experience! First off, I want to apologize that this happened. We operate on a 100% Make It Right Guarantee, and we appreciate you allowing us the opportunity to correct our mistake. Please reach out to us anytime, especially throughout this process. We are honored to serve you and your family! Best wishes, Julia D.
Frequently asked questions about TLC Plumbing Heating Cooling Electrical
How is TLC Plumbing Heating Cooling Electrical rated?
TLC Plumbing Heating Cooling Electrical has a 4.7 star rating with 6,665 reviews.
When is TLC Plumbing Heating Cooling Electrical open?
TLC Plumbing Heating Cooling Electrical is open now. It will close tomorrow at 12:00 a.m.