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Tomorrow Energy
- Electricity Suppliers
- Houston, TX
About this business
Location details
3151 Briarpark Drive, Suite 100, Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’m just noticing that my electric bill is being charged from Tomorrow Energy and I have never given my info to this company, I was wondering why my bill was getting high and I see that I was getting double charged. How do I get reimbursed for all of the charges that I knew nothing about?
Business response:
Good day Ms. *****, we appreciate you reaching out to us about your concerns. After thoroughly reviewing your account, we found that the enrollment with Tomorrow Energy was authorized by you on August 18, 2023, through a door-to-door sales agent. Per our records, you requested to cancel the service with Tomorrow Energy on December 27, 2023. Your cancellation request has been processed and has been accepted by your local utility with the account termination date set for January 2, 2024. Please note that the termination dates ... read more
Bad training to their sellers never say what they are doing they pretend to be peco workers, in the end they tell you that the electricity you sign here is very high so that they go down, which they make you a contract, today December 23 it happened to me and now I am seeing how I cancel the contract I already sent emails I tried to call but it says that they are already closed
Business response:
Hello Mr. *******, We would like to sincerely apologize for any inconvenience you may have experienced. Our aim is to provide transparent and respectful service at all times. We have shared the details you provided with the appropriate department for further review regarding the independent sales agent. Additionally, we've received your call regarding the request to cancel the enrollment, and we've initiated the cancellation process. Should you have any further questions or concerns, please don't hesitate to reach out to us ... read more
The representative came to my door, fed me some pre-written line, and acted as if they were an extension of the gas and electric company. I went along with it at first but it felt strange. They were collecting my account numbers, asked for my phone number, and had me virtually sign an agreement. It was only until they tried to get a recording of my vocal authorization that I finally said I was uncomfortable. The representative pushed for it saying it was needed and an appropriate thing to ask for. I closed the door on him. I... read more
Business response:
Good day Mr. *******, We sincerely apologize for the experience you had with the independent sales agent. It's certainly not our intention to cause any distress during our interactions. Please know that your concerns have been escalated to the appropriate department for a thorough review and that your account was not enrolled. As a proactive measure, we've taken immediate action by adding your phone number and address to our 'Do Not Knock/Do Not Contact' list to prevent any further interactions. Should you have any further c... read more
I don't understand how this company legally operates due to how they conduct business. Their sales reps lie and say they are from your gas or electric company and force themselves on you into your home and slam you even when you didn't consent or authorize a switch. I find it disgusting that this company trains their sales reps to lie and take advantage of people. It took me three phone calls to get them to stop and eliminate the cancelation fee since I canceled before 24 hours and I'm still here stressed out that they will ... read more
I highly recommend you DO NOT use this company and explore other options. They are neglectful with their work, inappropriately charge you, and their customer service is embarrassing. I called multiple times to de-active an account and they never de-actived it. They basically never did their job. I got charged an excessive amount of money and they gaslit me into thinking I was in the wrong. I requested call notes and audit of all communication. They will not send me information and will not give me my money back. There are be... read more
Business response:
Good day Ms. ********. We sincerely apologize for any inconvenience you've faced while attempting to correct the issues in your account. We value your feedback and appreciate you bringing this to our attention through your review. It has allowed us to take a closer look at your concerns and identify the issue. I want to personally thank you for taking my call this afternoon and to let you know that the corrective actions are underway to apply the $71.21 bill credit to your account. If you have any further questions or requir... read more
This company is sleazy. My rate of 6 kwt ended after 2 years of paying my bills on time. They refused to give me a decent reapply rate. They offered me 13 kwt deal. So I took 16 days to switch to another company. I am wishing that I had switched sooner, but I had no idea what they were goint to do. The new company was able to offer me a rate of 8 kwt, so this high rate was not based on my area or my credit. During this 16 day period Just energy charged me 14 kwt, plus centerpoint raised their fee to $100 in order to service ... read more
Business response:
Dear Ms. ****, Thank you for your feedback. Upon review of your account, we have confirmed that your final invoice was accurately generated in accordance with the terms outlined in your contract. Tomorrow Energy sent proper notification that your fixed-rate term was coming to an end. In addition, on July 11, 2023, Tomorrow Energy initiated an outbound courtesy call to remind you that your current contract was approaching its expiration date. During this call, we offered to renew your account at a new rate term; however, this... read more
They charged me monthly based on a variable rate per kwh that was more than 3X's the rate of my local Company (JCP&L). Overcharge was more than $2,000 for a 12 month period and they refuse to give me a credit for it. Terrible customer service. On hold forever and when I finally got to a supervisor, she did absolutely nothing. I cannot give this Company a lower rating.
They charged me monthly based on a variable rate per kwh that was more than 3X's the rate of my local Company (JCP&L). Overcharge was more than $2,000 for a 12 month period and they refuse to give me a credit for it. Terrible customer service. On hold forever and when I finally got to a supervisor, she did absolutely nothing. I cannot give this Company a lower rating.
Business response:
Good day Mr. *****, thank you for your review. Our team received your concerns and will be in direct contact with the NJ BPU. Kind regards.
I left a 1 If it could be a negative 10 I would choose that!! Tomorrow Energy has Sales Reps stand outside the mailbox the day the electric bills arrive. In one customer's case they opened the bill with a 14-year-old daughter and took a picture. of the Bill - Next thing the Tomorrow Energy Account was on the bill. And double charging the customer for energy. when the customer called - they told the customer that hey could not tell who the Rep was that signed them up. . Then who got the commission? They kniw ho is in the area... read more
Business response:
Good day Mr. *********, thank you for reaching out and providing us the details of your concerns. We would like the opportunity to properly address the details of the concerns you have provided. Can you please email us directly at assistance@tomorrowenergy.com with additional information that may help us properly address the concerns? We hope to hear back from you soon. Thank you kindly.
Frequently asked questions about Tomorrow Energy
How is Tomorrow Energy rated?
Tomorrow Energy has a 3.9 star rating with 1,506 reviews.
When is Tomorrow Energy open?
Tomorrow Energy is closed now. It will open tomorrow at 8:00 a.m.