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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Excellent service, very friendly and helpful employees. My car was ready to be picked up sooner than expected.
Business response:
We're thrilled to hear you had an excellent service experience at Town East Ford! Friendly and helpful employees are what we strive for, and getting your car back sooner than expected is always a bonus. This feedback lets us know we're on the right track.
I was a great experience with my service advisor Erica. She was amazing with making sure everything went well and kept me updated thru out the process.
Business response:
We're delighted to hear you had a great experience at Town East Ford! It sounds like Erica, your service advisor, went the extra mile to ensure everything went smoothly. Keeping you updated throughout the process is important to us, and we're happy Erica exceeded your expectations. Thank you for mentioning her by name – we'll be sure to pass on your kind words!
Service is timely always. Can depend on a quick but quality turnaround every time I've been.
Business response:
Thank you for letting us know about your experience at Town East Ford! We take pride in providing timely service while maintaining high quality, so your feedback is very rewarding. It sounds like you've consistently had quick and dependable service here.
Luis Sandoval, my sales rep, was great. He is very personable and knowledgeable. He exceeded expectations.
Crista was very helpful. Everyone was on time performed as they said they would. Vehicles back much quicker than I anticipated. Thank you.
Business response:
Thank you for choosing Town East Ford for your service needs! We're delighted to hear that Crista was very helpful and that the entire service experience exceeded your expectations. Getting your vehicle back quicker than anticipated is always a bonus! We appreciate you mentioning that everyone was on time and performed the work as promised. We'll be sure to pass on your kind words to Crista.
They shoot straight forward with you & make sure you’re getting hellofadeal! Thank you Town East Ford!
Business response:
Thank you for the fantastic review! We appreciate you recognizing that we prioritize clear communication and strive to get you a great deal. We're thrilled we were able to deliver that for you! At Town East Ford, we believe in building trust with our customers. Transparency throughout the car buying process is key to achieving that. We're happy to hear you felt we communicated openly and honestly. Thanks again for choosing us! We look forward to serving you again in the future.
They are always very nice and friendly the services is always great .service is a little pricey but u trust the guys working on my vehicle.
Business response:
Thank you for your review! We appreciate your continued business at Town East Ford. It's great to hear that you consistently experience friendly service from our team. We strive to create a welcoming atmosphere where you feel comfortable and confident. We understand your comment about the service price. At Town East Ford, we use high-quality parts and prioritize thorough repairs to ensure the longevity and safety of your vehicle. However, we also want to be transparent about costs. Thank you for your trust in our technicians... read more
All I needed was an oil change and tire rotation, and everyone was very friendly and courteous. My late time was only about an hour so that was greatly appreciated.
Business response:
Thank you for the review! We're happy to hear that your experience at Town East Ford for an oil change and tire rotation was positive. It sounds like our team was friendly and courteous, and that's important to us. We appreciate you mentioning that the service time was around an hour – that's our goal for routine maintenance like oil changes. At Town East Ford, we strive to provide efficient service while ensuring everything is done thoroughly. Thank you for choosing Town East Ford! Please don't hesitate to schedule your nex... read more
The staff were very helpful and it appears the service went well and within timeline. The only reason it is not 5-star is that it took ~5 months to get my warranty serviced because a tool from Ford was not available.
Business response:
Thank you for the 4-star review and your honest feedback. We appreciate you choosing Town East Ford for your warranty service. We're glad to hear that our staff was helpful and the service itself seemed to go smoothly and within the promised timeframe. We sincerely apologize for the extended wait time you experienced due to the unavailable tool from Ford. Unfortunately, certain repairs require specialized equipment, and unforeseen delays can occur when obtaining them from the manufacturer. We understand this can be frustrati... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,982 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.