Town East Ford

Business response:

Thank you for choosing Town East Ford for your service needs. We understand that waiting longer than expected can be frustrating, especially when you have a busy schedule. It's wonderful to hear that Sebastian and Cas were able to make your visit smooth and stress-free despite the extended wait time. We truly value team members who go above and beyond to ensure our customers feel taken care of. Your feedback about both the wait time and the excellent service helps us continue to improve while recognizing the staff who make a... read more

Business response:

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Hasan provided such outstanding service from the moment you arrived. It's fantastic to know that he took the time to listen to your needs and worked with you to explore different options until you found the perfect truck. We're equally pleased that Anuj was able to contribute to making your experience seamless. Your recommendation of our team means everything to us, and we appreciate your trust in Town East Ford. We look fo... read more

Business response:

Thank you for taking the time to share your experience with us. We are thrilled to hear that our team member provided you with thorough information about the vehicle you were considering and took the time to walk you through all your available choices. At Town East Ford, we believe that having comprehensive knowledge about our vehicles and presenting customers with clear options is essential to helping you make the best decision for your needs. Your feedback reinforces our commitment to providing helpful and informative serv... read more

Business response:

Thank you for taking the time to share your experience with us! We are thrilled to hear that you have had such positive experiences with multiple vehicle purchases with us. Your loyalty means the world to us, and we are delighted that you continue to choose us for your automotive needs. We will be sure to let Bertha know about your wonderful feedback - she will be so pleased to hear how well she took care of you. We truly value customers like you who appreciate the service we strive to provide every day. 

Business response:

Thank you for taking the time to share your feedback about your experience. We are pleased to hear that Cesar provided excellent service and made your car buying experience better than you expected. Our team works hard to ensure every customer has a positive experience, and it sounds like Cesar delivered on that commitment. We are, however, concerned about the overall rating of your review, and would love to speak with you to learn what we could have improved upon during your visit. At your convenience, please reach out to L... read more

Business response:

Thank you for sharing such a detailed and thoughtful review! It’s great to hear that Cameron was attentive and proactive in helping you find the right F-150, especially with the challenges of locating specific trim packages. It sounds like the upgrade to the Lariat was a fantastic fit, and we’re glad the trade-in process and overall experience were smooth and fair. Enjoy your new Lariat—it’s a great truck! We truly appreciate your recommendation and look forward to being here for you down the road. 

Business response:

We’re thrilled to hear about your great experience with Jimmy, Farle, and Anuj! Thank you for recommending us and congratulations on your new Escape! Enjoy the ride! 

Business response:

Thank you for sharing your wonderful experience! We’re thrilled to hear that Bertha provided such exceptional service. We strive to make every car purchase a positive journey, and it’s great to know she made a lasting impression. Enjoy your new vehicle!