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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They keep my car way to long which made me have to pay very high rental fees and also let my battery run down costing me to to buy a new battery. So no I was not pleased with the service.
Business response:
We apologize for the inconvenience you experienced with the length of your car service and the additional costs incurred. Your satisfaction is important to us, and we want to address your concerns directly. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss this situation further and work towards a resolution. Thank you for bringing this to our attention.
2 hours for an oil change? I have no words, I also wanted my car detailed but after that I don’t trust it. Also I had an appointment at 8:30 and I was help by someone else almost 10 minutes after arrival
Business response:
We apologize for the extended wait time and any inconvenience it caused. Your feedback is important to us, and we want to address your concerns directly. Please reach out to Tyler Robles at trobles@towneastford.com and Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.
The oil change and state inspection went alright, I had asked about a noise I had in the front wheel. My initial thought was brakes or wheel bearing. The came back and said it was the motor mount and would cost $1,500.00. I could not understand how they came up with a motor mount for this as motor mounts do not move. I took it to a shop I trust and sure enough, it was a wheel bearing. $400.00. So I would have spent $1,500.00 for work I did not need and it would have not fixed the problem. Funny, last time they diagnosed an i... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear about the discrepancy in the diagnosis and cost you encountered. We strive to provide accurate and honest service, and it’s concerning to learn about this issue. To address your concerns and improve our services, please contact Customer Relations Manager Terri Scott at tscott@towneastford.com. They will be able to discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.
Initially I gave the sales person a 5 star. They hit you with this as soon as you have signed. Even before car is delivered and features explained-or not. My buying experience turned out to be bad. Initially while buying everything was good, friendly etc. The salesman failed to notify me that they had added LOJACK to the car and charged me for it. There were five pages during the signing process that were blank which I was asked to sign. I was told supposedly what they were. I have no idea actually and never should have sign... read more
Business response:
Thank you for taking the time to provide your feedback. We apologize for the issues you’ve encountered during your purchase process and for the lack of follow-up. This is not the level of service we strive to offer. To address your concerns and work towards a resolution, please reach out to Lance Smith at jsmith02@vtaig.com. We are committed to resolving this matter and improving your experience. Thank you for bringing this to our attention.
Not good the lady she never say anything wait too long the car was dirty
Absolutely ZERO communication. Our vehicle was with Town East for almost 15 business days with no communication. I called and left multiple messages for my Service Advisor with no response. I had to visit the dealership twice to get information. The issue was a simple seatbelt restraint. I will never use this dealership again.
Business response:
Thank you for your feedback. We apologize for the lack of communication and the inconvenience you experienced during your recent service. This is not the level of service we aim to provide. To address your concerns, please contact Customer Relations Manager Terri Scott at Tscott@towneastford.com. They will work to resolve this issue and ensure that your experience is improved. We appreciate your feedback and hope to have the opportunity to make things right.
I’m sure there’s no point in posting a complaint however, the service here was terrible. Brought my car in for an oil change and 2 recalls to be fixed. I requested “the works” oil change which includes tire rotation but I wanted full synthetic instead. Apparently that ugrade is impossible so I was told it would be $129 for the oil change and $22 for the tire rotation. Well, it was $200 instead somehow. That I can almost deal with what really pisses me off is I brought my car in to address 2 recalls. I brought it in around 74... read more
Business response:
Thank you for taking the time to share your recent service experience with us, although we're truly sorry to hear about the frustrations and disappointments you encountered. Your feedback is important to us as we continuously strive to improve our services. Firstly, we sincerely apologize for the confusion and inconvenience regarding the pricing of your oil change and tire rotation. We aim to be transparent with our pricing, and we regret any misunderstanding that occurred. Your feedback regarding the handling of the pricing... read more
DO NOT TRUST! very shady and dishonest dealership. not to mention staff is disrespectful. After looking at a vehicle they told us they couldn’t agree to our price, that they didn’t even have $100 to take off as wiggle room. later that evening they called and agreed to our price if we’d come tomorrow. we said okay we will be there. drove back the next day (2.5hrs). as we’re filling out paperwork, they run mine and my husbands credit (mind you at this point we’ve offered a deposit 3x and they said it wasn’t necessary we were d... read more
Worst experience of my 60 years of car buying. Sales managers were rude, sold a car out from under me after price was agreed on and credit was approved. In my 45 years as a professional business person I have never dealt with a dealership and or any customers as poorly at this dealership handled my potential purchase. I plan on contacting the Bureau of Consumer Protection, and the Better Business Bureau in my area to report Town East Ford unethical dealings. Will also be seeking legal advice on how to best damage the dealers... read more
Business response:
We apologize for the experience you described. Ensuring a fair and transparent process is crucial to us, and we regret any miscommunication or inconvenience caused during your visit. To address this matter promptly, please contact Lance Smith at jsmith02@vtaig.com. Lance will personally assist you and work to resolve any concerns you may have regarding your experience at our dealership. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to regain your trust in the future.
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.