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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
La lleve para remplazar una parte, me espere 3 semanas para que estuviera lista nunca me llamaron para actualizarme. La parte salio dañada y tuve que regresar. Le dieron un golpe en la puerta y no se lo arreglaron. Cuando lo arreglen les daré un buen review!
Business response:
We’re truly sorry to hear about the issues you experienced with your recent service, including the delays and lack of communication. This is not the level of service we aim to provide, and we want to address your concerns promptly. Please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can work towards resolving these issues and ensuring everything is handled to your satisfaction. Your feedback is important to us, and we appreciate the opportunity to make things right. - Lamentamos ... read more
The service was terrible! I was not in contact with them the entire time. My service advisor said she was calling me and leaving me voicemails but that was not the case. 1star is me being very generous because i was unable to put 0 stars! They had my car for a month to put on new tires and do an alignment!! The tires came within 3 days of my car being there and they gave me the run around with those . Just horrible overall. -1000000
The front was great, Edger took great care of me and kept me informed. The problem came with the technician he was working on my car. I came in for a state inspection oil change 45,000 mile maintenance and tire rotation. It was found that there was an open recall on my vehicle and was asked if I wanted that to be done. I said yes to the open recall to be fixed, thinking that all the other had been taken care of at that time. But unfortunately, it was not done and the technician did the open recall before he did my state insp... read more
Business response:
Thank you for taking the time to share your detailed feedback. We deeply regret that your recent experience did not meet the high standards we strive for. We understand how frustrating it must have been to deal with the delays and additional issues you faced. We genuinely appreciate your loyalty over the years and are committed to making things right. Please reach out to Terri Scott, our Customer Relations Manager, at 214-472-5535. Terri will be able to address your concerns directly and work towards a resolution that reflec... read more
I take a lugnut off everytime to see if they do this "multi point" inspection. They never tell me about it.
Business response:
Thank you for bringing this to our attention. We strive to provide thorough and transparent service for every customer, and we apologize if our multi-point inspection process was not properly communicated to you. Your feedback is invaluable, and we take it seriously. Please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com so we can better understand the situation and ensure that all aspects of your service experience meet your expectations. We appreciate your business and hope to address your c... read more
Went in to buy a used vehicle. Price was agreed and credit was approved and the sales manager came in and told us the vehicle has just been sold to another customer that was willing to pay the same price plus an extended warranty. My credit took a hard hit by the dealer and Town East Ford refused to write a letter to the credit union to correct the hard hit on my credit. I will never set foot back in this dealer and I will communicate to everyone I know to stay as far away from Town East Ford unless you want to be treated li... read more
Business response:
Thank you for sharing your experience. We are truly sorry to hear about the issues you faced during your visit. It’s concerning to hear about the vehicle sale situation and the impact it had on your credit. This is certainly not the standard of service we strive to provide. We understand your frustration and would like to address your concerns directly. Please contact Eddie Almodovar, who is dedicated to resolving such matters, at Ealmodovar@vtaig.com. Eddie will be able to assist you with finding a resolution. Thank you for... read more
Sales team was horrible, once the deal was done they didn’t care about anything else even though there were items that were still pending. Jesus Suarez completely dropped the ball and failed to communicate on the status of the pending items!
Business response:
Thank you for sharing your feedback with us. We are genuinely sorry to hear about your disappointing experience with our sales team and the lack of communication regarding the pending items. This is not the level of service we strive to provide, and we understand your frustration. To address your concerns promptly and ensure that all outstanding issues are resolved, please reach out to Eddie Almodovar at ealmodovar@vtaig.com. We appreciate your patience and would like the opportunity to make things right. Thank you for bring... read more
I was not satisfied with the service turn my car in on Monday and still didn’t get to it. I had to rent a car out-of-pocket dispense.
I was less than impressed with my service appointment. I arrived 10 minutes prior to my appointment and I was told that the advisor on my paperwork was not at work that day. A different advisor helped me and advised since it was my first oil change that synthetic would be a good option and it would cost me about $80. I agreed to that charge and he told me I could wait in the waiting area. The advisor then told me it would take approximately one and a half hours for the service and to check back after one and a half hours had... read more
Business response:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the delays and the condition in which your vehicle was returned. This isn’t the level of service we strive for, and we understand your frustration. To address your concerns and work towards a resolution, please reach out to our Customer Relations Manager, Terri Scott at Tscott@towneastford.com. She is dedicated to ensuring our customers have a positive experience and will assist in making things right. We appreciate your feedback and the ... read more
Everything was great except that when they brought the truck back they left the key in the gas door. I tried multiple times to call and David didn't answer so I had to drive to the dealership to find out where my key was. A simple email would have solved this problem.
Business response:
Thank you for your feedback! We're glad to hear that most of your experience was positive, but we're sorry for the inconvenience caused by the misplaced key and the communication issues. We understand how frustrating this must have been and appreciate your patience. We will address this with our team to prevent it from happening again. If there’s anything else we can do for you, please let us know. We value your business and hope to provide a seamless experience in the future.
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.