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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Worse customer service experience ever! !! Took 8 days to get truck after waiting for tunnel cover, 8 weeks for all terrain mats, and so far still waiting on license plate that came in last Friday and it’s Thursday. All I get as a response was “Sorry”. I’m afraid to take car there for service after all that they put me through. Salesman was great to work with.
Business response:
Thank you for sharing your feedback with us. We are truly sorry to hear about the delays and frustrations you experienced with your recent purchase. Waiting for your truck, all-terrain mats, and license plates longer than expected is incredibly disappointing, and we understand how this could affect your trust in our service. Our team aims to provide a seamless experience for all customers, and we apologize for not meeting that standard in your case. Your feedback is crucial for us to improve, and we want to make sure we addr... read more
Gerald was very condescending and unprofessional. Not sure why he was more concerned with being rude than having good customer service. Hopefully he gets better.
I recently had a very disappointing experience at Town East Ford, located at 18411 Lyndon B Johnson Fwy, Mesquite, Texas, on August 16, 2024. On August 15, 2024, I contacted the dealership about purchasing a car listed on their website. Over the phone, I was assured that the online price would be the final price. My husband and I then drove over an hour to the dealership on August 16, 2024. Upon arrival, we were shown two Ford Bronco Sports and a Ford Escape. After test driving the Ford Escape, we decided to proceed with its... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your visit. It's clear that we fell short of the high standards we strive to uphold, and we regret the frustration and disappointment this caused you and your husband. We take concerns about pricing transparency and customer service very seriously. To address these issues directly, please reach out to Lance Smith at jsmith02@vtaig.com. He will be able to review your experience, address any discrepancies, and w... read more
In the service department there was a CSR that lied to me. I dropped my truck off for recall repairs at 7:15am. The CSR took my information and said it would take several hours. I called around 2pm and the rep said it was not finished yet. 6:10pm I called and the first sales representative did not one to help and said I’m sorry we don’t have your truck but service opens the next day. I asked for a manager and the phone call hung up. A second representative got me a manager and then I had a call from the service manager. She ... read more
Business response:
Thank you for sharing your experience with us. We’re sorry to hear about the issues you faced with communication and service during your recent visit. It's clear that you encountered significant frustration, and for that, we apologize. We take such concerns very seriously, as it's crucial that our team provides clear and accurate information. To address these issues and improve our service, please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com. She will work to resolve the situation and ensur... read more
Worst experience. I liked a car online, and when I went to go see if the first time I was handled with a lady who could care less about me buying. However I liked the car. (keep in my mind I have a lot of experience w car buying). Anyways, my family loved the car enough to come back the second day. It was a USED car. Also pretty expensive, but still decided to buy it because we couldn’t find that color anywhere. Anyways, after we loved it, and was informed the price will be only book value + tax and title, we agreed. Dealer ... read more
Business response:
Thank you for sharing your experience with us. We are truly sorry to hear about the disappointing and frustrating situation you encountered. Your feedback highlights several areas where we clearly fell short, from the initial interaction to the handling of the pricing and the behavior of our team. This is not the experience we strive to provide, and we apologize for the way you and your family were treated. We want to ensure that situations like this are addressed and do not happen in the future. To discuss this further and ... read more
Service center is terrible. Despite an appointment it took 5.5 business days for them to even look at the car. When we brought it in we told them we needed it back by a certain date and of course we needed it back before they could even order the necessary parts. Customer service is non-existent as it seemed like I was the one having to chase them down.
I was quoted one price for the use of a rental car and had to pay double that amount. The original problem has still not been repaired. My vehicle was in the dealership repair shop for thirty days and is still not fixed. I asked for the price of new tires and was told they would let me know but have still not been told anything. Two parts are on backwater.I asked if they had ordered them and have still not been told anything. And the representative I spoke with at the dealership now ignores my calls and texts. I regret ever ... read more
Business response:
Thank you for sharing your experience. We deeply regret the issues you’ve encountered with the rental car charges, repair delays, and communication. This level of service is unacceptable and not reflective of the standards we strive to uphold. To address these concerns and work towards a resolution, please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. We want to resolve these issues promptly and ensure you receive the information and service you deserve. Thank you for bringing this to ... read more
Buyer BEWARE! ! - Unethical/Unfair Business Practices at Town East Ford (TEF) by Berkshire-Hathaway. On 7/29/24, I took my 2022 Bronco with 17300 miles to TEF Service for a leaking, driver-side CV Axle Shaft. I explained I had noticed the buildup of grease around the CV Axle Shaft boot over a year ago when I was removing the driver-side fender liner to install an oil debris catch can and noticed grease on the fender liner above the CV Axle Shaft. And, I did not mention my observations the two prior times I had my Bronco in f... read more
Business response:
Thank you for providing such a detailed account of your experience. We sincerely apologize for the frustration and disappointment you’ve faced with the service on your Bronco. It is concerning to hear about the lack of clarity and communication regarding your repair and warranty. Your feedback is very important to us, and we want to address these issues directly. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. We are committed to resolving this matter to your satisfaction and ensuring ... read more
Poor communication from three different individuals at this dealership. We picked a car, filled out the credit app online to speed up the process and had an appointment confirmed to sign paperwork. After being told twice, once by Luis and once by Jermaine, that they would call us back with the answers to our questions we instead got an impersonal text message letting us know they sold the car to someone else. No decency to even pick up a phone and have a conversation. We also have an email to the internet sales manager that ... read more
Business response:
We apologize for the poor communication you've experienced with our dealership. It’s clear we fell short in providing the service you deserved, and we regret that the situation was handled poorly. Please contact Lance Smith at Jsmith02@vtaig.com so we can address your concerns and work towards a resolution. Your feedback is crucial in helping us improve, and we appreciate the opportunity to make things right.
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.