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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Horrible! Verbal discussions not honored at time to purchase. Within 3 hours of being told they would not honor their verbal statements, they told me both of they vehicles I was interested in were sold. I had called in to see what the $3,700 in dealer add ons were. 3 hours later they said they still have the vehicle and let's make a deal. I said I was at another dealer purchasing right now and they took $2,500 off and wanted me to drive 40 minutes back to their dealership. I simply did not trust them after several cases of m... read more
Business response:
Thank you for sharing your experience. We’re truly sorry to hear that your recent visit left you feeling misled and disappointed. Clear communication and trust are essential in the car-buying process, and it’s concerning to hear that you feel verbal agreements were not honored and that there was confusion surrounding inventory availability and added costs. We’d appreciate the opportunity to learn more about what happened and see how we can address your concerns. Please reach out to Lance Smith at jsmith02@vtaig.com so we can... read more
I contacted Town East Ford about a Ford Maverick Truck, VIN 3FTTW8H3XRRB19762, with a website advertised price as follows: MSRP $30,225; Dealer Discount -$4,716; Town East Price $25,509. After speaking with the sales representative, Diana M, I received a quote for $36,5225.08 which included $3695.00 of dealer added accessories. When I asked to speak with a manager regarding the internet advertised price it became very difficult to receive a call back. After several attempts I was finally able to speak with Dustin S who infor... read more
Business response:
We appreciate your feedback regarding your experience. We understand your frustration with the discrepancies in pricing and the difficulty in communication. Your concerns are important to us, and we would like to address them further. Please reach out to Lance Smith at jsmith02@vtaig.com at your earliest convenience.
It seems like this dealership uses sketchy at best maybe even illegal tactics. After clearly stating the price of the vehicle online, once I called to get an out the door price the price had changed because of dealer add ons. They say those are non negotiable which according to laws in Texas are illegal. The Texas DMV states that the dealer ship must have all none title, taxes, and dealer doc fees stated on or in the online price. I believe the Texas DMV calls that a "bait and switch". I will be reporting this dealership but... read more
Business response:
Thank you for bringing this to our attention. We take all feedback seriously we'd like to understand any other specifics of your interaction. Could you please contact Lance Smith at jsmith02@vtaig.com so we can gather more information and review our pricing policies with you? We appreciate you sharing your experience and want to ensure we are providing clear and accurate information to our customers.
Buyer Beware! I went to check out a 2020 Ford F150 advertised as a Certified Preowned vehicle. I worked with Wylie who was great. We get to the numbers and they added $4700 as dealer add ons!!! Claimed that it was the warranty! So the price they advertised online was bait and switch? I walked out and I will acknowledge that after sometime I contacted Wylie and his manager Tony Aguirre reached out stating that they can do internet price plus TTL. Keeping the warranty. So I appreciate that they worked with me there. I already ... read more
Business response:
Thank you for sharing your feedback. We apologize for the frustration you experienced during the car-buying process. We appreciate that you acknowledged the efforts made by Wylie and Tony to work with you on the price, but we understand your concerns regarding the financing process and the added fees. If you’d like to discuss this further or if there’s anything we can do to address your concerns, please don’t hesitate to reach out to Eddie Almodovar at Ealmodovar@vtaig.com. We appreciate your feedback and hope to have the op... read more
Be careful! Disappointing that they waste your time all day. At the start of the process I asked if I could meet half way since it’s over 6 hours away from the dealer. They said that wouldn’t be a problem to do but then at the end the deal to go back on that with excuses on why I needed to come in. As a disabled veteran it is hard to be in vehicle which is why I clarified first or would have try another place. They like to play games with you. If you are not local I would avoid this dealership. They lack commutation skills b... read more
Business response:
We’re truly sorry to hear about your frustrating experience. Your concerns are important to us, and we appreciate you bringing them to our attention. Please reach out to Lance Smith at jsmith02@vtaig.com to address your concerns and discuss any options that may better accommodate your situation. We value your feedback and would like to ensure this is handled appropriately. Thank you for giving us the opportunity to make things right.
Had a great experience with Blake in Sales! But Ozzie in finance slipped in a MPP that I told him I did not want and the way I found out was when he emailed me the Motor Vehicle Retail Installment Sales Contract. Now I can't get him to remove it and send me a new contract. MAKE THEM SHOW YOU THE SALES CONTRACT AT THE DEALERSHIP! BAD BUSINESS!!!!! THIS GUY IS A FAST TALKER...BEWARE!!!!
Not a great experience, was lied to, and then was not helpful on helping to fix the car as needed, was just told to call the director who never called me back. Thankfully another car place helped me get the car fixed.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered, including the lack of communication and support. This is not the standard we aim to uphold. Please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. She will be able to address your concerns and work toward a resolution. We appreciate your feedback and hope to regain your trust in the future.
Bad customer Service, false information, charge extra fees without knowledge, worst part didn’t do the half of the work, I have to return hours later to get the job done, the place smells quite a bit like cigarettes, the crazy part When you prove to them that they are wrong, they get upset as if you were the one to blame.
Business response:
Thank you for bringing these issues to our attention. We’re genuinely sorry to hear about your experience and that we did not meet your expectations. Providing accurate information, transparent pricing, and high-quality service is important to us, and we regret that this was not reflected in your visit. We would like to address your concerns in more detail and work towards resolving them. Please contact Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. She will be able to assist you further and ensure your... read more
No word on my truck and it’s been 3 weeks now. I do not recommend Town East Ford. I had to call to get a loaner. I should’ve been offered one since my truck is a King Ranch.
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.