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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bad oversight and bad faith Two stars instead of one, because Cas, my salesman, was very helpful. Overall, extremely disappointed with Town East Ford, and will never do business with them. I reached out specifically because we’re looking for a 2018 Expedition with a back up camera. I must have mentioned it 5-6 times in conversation as a primary reason for our interest. After getting deep into the process, my wife happened to look up the original window sticker online and see that it doesn’t have the 360 camera. This is after... read more
Business response:
Thank you for your kind words about Cas. He is a valued member of our team. It is always our priority to be transparent and provide accurate information to allow our customers to make informed decisions. We rely on the software we use to upload vehicle information accurately. In this case, it posted the vehicle information with a different trim level. Once you brought it to our attention, we corrected it immediately. We understand the expectation of a price reduction due to the vehicle not having the features originally list... read more
Somewhat of a good experience Purchased a 2014 F-150 pickup. I was happy with the purchase but was let down when I was given 1 key. Being it was a programmed key I knew it was an expensive item. When I asked for the second key I was told there was not one but to go to parts dept to find out the cost; it was $325-345...I don’t remember exact cost. I normally buy new vehicles but since this was for my 16 y/o son, I purchased a used one with low mileage. In the end I was happy with the truck...so far but, not too happy that rig... read more
Ford pick up Nice salesman. Good buying experience at first. negative I have say is doesn’t respond to emails. Used managers don’t respond to phone calls. Once sale is final there done. Had on going issues with used truck.
Non-Disclosure. Bait and Switch without honoring Price. I wanted to let the internet community know about the worst experience that I have ever had in attempting to buy a new car. I buy a couple of cars a year either for business or personal use and I do not recommend this dealership and I do not recommend working with their sales manager. I worked a deal with the Internet Sales Manager on a vehicle in which a price was agreed to. The internet sales manager did not disclose that the vehicle had 327 miles on it. I showed up t... read more
Business response:
Michael, As a business owner, I am sure you have experienced unfortunate short falls when it comes to things going as smoothly as you would like as errors can occur. Our goal is to provide the highest level of customer service possible. Craig has been a top member of our staff for the last 7 years. He has received numerous awards for excellent customer service and sales, so this was quite a shock to hear. Upon review of your claims, we found some inconsistencies. You requested information on a specific vehicle we had in sto... read more
Take to long to buy there and my car never was ready for me to take it so I have to take it dirty and with not gas I have to take it to the gas station after I bought it and the car never was clean in the inside cause it wasn’t enough time to clean it
Typical used car salesmen Purchased a $60,000 truck and was promised a spare tire that was missing. After weeks of the run around, no tire. Said anything to make the deal and first it was waiting for an ordered tire then turned into “no one has contacted you”? To the tire is too expensive and we can’t afford to accommodate. ***UPDATE*** After a negative review on this site and reading the Certified Pre-Owned contract I purchased when buying this truck at a substantial increase in cost, the dealership reached out to me and to... read more
The Crack We selected this company for their reviews, big mistake. Sales Reviews are not indicative of a good company because by default, ALL salesmen are nice except when they are under their quota, then constipation kicks in. The thing is you don’t see them again after the sell or push you a car but Service, that is a whole different ballpark. 18 Months ago we bought our new mustang, the next day and early am brought it back for a slew of things on our car; a misaligned trunk lid, wipers that wouldn’t dry the windshield, r... read more
Bought the truck but with hours of haggling and waiting Taylor was a great salesman! He was very friendly and helpful. However sales or finance department in charge of running numbers were difficult to deal with and tried every way possible to make me pay more than I wanted to. Several hours of negotiations went on and before I walked out we finally agreed to do $10 a month more than I originally asked. Getting my truck the next day took 12 hours and 5 of that was me waiting around the dealership having to find things to do ... read more
Business response:
I'm sorry you are not completely satisfied with the experience you had with us. My name is Ashley. I am the Customer Relations Director. Please feel free to call me directly at 972-560-1339 to discuss how I can better assist with your situation. Thank you.
Dealers cheated me on rebate and ruined my credit The dealers offered me a ridiculous price(~MSRP) and pushed me to apply their autoloan to get the resonable price even I really want to pay by cash. They told me that I have to apply a loan to receive the rebate(actually it's a rebate for cash buyer!). But in fact there is no any finance rebate for the vehicle I was going to purchase. Also, they asked me to sign the authorization for credit inquiry without serious reminder. And of course, they made a lot of hard inquiries on ... read more
Business response:
Mr. Ni, We apologize for your experience and would like to further address your concerns. Please contact Taylor Bookman at 972-560-1306. All new car pricing assumes financing through FMCC and does not include taxes, title, license or dealer added accessories.
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,390 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open at 8:30 a.m.