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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Did not fix my vehicle correctly after several weeks in shop took back next day
They ordered the wrong seat covers and not returned. 12 phone calls as of yet.
Unprofessional…the text about my service and the price was one thing and when I got my bill it was more. If your system was acting up stop using it until it is fixed otherwise honor what I signed for
I had to wait 7 working days for a diagnostic test. Ridiculous they are that backed up
Business response:
Thank you for your recent review about your service experience. We sincerely apologize that you had to wait so long for a diagnostic test on your vehicle. We strive to provide a timely diagnosis and repair process, and clearly, we fell short of that goal in your case. Service department backlogs can occur due to unforeseen circumstances, parts availability, or complex repairs. In order to investigate this matter further and improve our scheduling efficiency, we would like to connect you with Tyler Robles (trobles@towneastfor... read more
It tooks almost 3 hours for a scheduled oil change! !!!! Don't think I need to say more?
Great job by Erica! However. I was there for a recall. I received an unrequested full inspection of my car which resulted in a text requesting approval to perform several hundred (maybe thousands) dollars worth of suggested service work. That is why I don't trust dealer service departments and recalls
Business response:
Thank you for your review! We appreciate you recognizing Erica's excellent service. We strive to provide a positive experience for all our customers, and we're glad she met your expectations. We also understand your concern about the additional service recommendations you received for your recall appointment. We apologize if the communication regarding the inspection and additional service recommendations caused any confusion or distrust. We strive to be transparent and upfront about any recommended service. If you'd like to... read more
Technician left a part of another same model vehicle inside my vehicle. On top of the dash board. That is a no no no. It creates lack of trust.
Picked out a 2024 Ford Bronco that my husband and I wanted to purchase. Contacted dealership, had everything set up to pick up Monday night (credit app filled out, down payment decided, loan approved). Showed up to the dealership at 7PM and didn't leave until after 10PM. And the vehicle was not filled up with gas. Not that we wanted anything but nothing was offered to show appreciation for our business. Computers were down or not updating our information, we had to re-sign many pages for our Bronco which made us have to rere... read more
Business response:
Thank you for taking the time to share your recent experience. We sincerely apologize for the lengthy wait time you encountered during your Bronco purchase. We understand your frustration, especially after having everything prepared beforehand. We take pride in providing a smooth and efficient buying experience for our customers, and we fell short of that expectation on your visit. The paperwork redundancy and lack of a full gas tank were additional oversights that detracted from your experience. We strive to show appreciati... read more
Disappointing Post-Purchase Experience I recently purchased a '23 Ford Bronco from this dealership, and while the initial experience was friendly and positive, my satisfaction has taken a nosedive since then. Here’s why: Missing Trim Pieces: When I bought the Bronco, it was missing the accessory trim pieces above the windshield. These pieces are essential for aesthetics and functionality, especially considering there was previously a roof rack in that area. Before finalizing the purchase, I specifically requested that these ... read more
Business response:
Thank you for sharing your recent experience. We sincerely apologize for the disappointment you've faced regarding the missing trim pieces for your new 2023 Ford Bronco. We understand how important these pieces are to both the aesthetics and functionality of your vehicle. We take pride in providing excellent customer service throughout the entire buying process, and we fell short of that expectation in your case. We apologize for the broken promise regarding replacing the missing trim pieces. The lack of communication and fo... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.