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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
The issue with my car was not fixed. The car was not even driven when I said the problem happened when I drove the car.
Business response:
We're incredibly sorry to hear your car issue wasn't fixed and wasn't even test driven as requested. That falls short of our standards. Our Customer Relations Manager, Terri Scott, is committed to ensuring your concerns are addressed. Please contact her directly at Tscott@towneastford.com so we can investigate and get your car repaired correctly.
I had a horrible experience with my advisor Alberto Vazquez. On two occasions did he not mean what he said. When we first brought in my ford truck he stated it would only take no more than two days to do a diagnostic, which ended up taking a whole week just to do that. Secondly when I brought it back for the repair, he stated I would be have it back that same day since it was a simple one day repair. Which it was fixed within the day but I was in fact unable to take home that same day as he had specified. Since he had not be... read more
Business response:
Thank you for taking the time to share your recent service experience. We sincerely apologize for the frustration you encountered during your visit. We understand how important clear communication and timely service are, and it's evident that we fell short of your expectations on both accounts. We take your feedback seriously and want to assure you that we are committed to improving. To address your concerns directly, we'd like to connect you with Terri Scott, our Customer Relations Manager. Terri can be reached at Tscott@to... read more
Still waiting on a call from Cody from last week after the cash purchase I made with you. I would appreciate a return call. Service after the Sale is important. Thanks, Ron Fleming
Business response:
Thank you for reaching out and for your recent business! We appreciate your understanding that service after the sale is important, and we apologize that you haven't yet heard back from Cody. We've reached out to Cody to ensure he follows up with you as soon as possible. In the meantime, we'd also like to offer you another point of contact. Our Preowned Desk Manager, Lance Smith, is available to address any questions or concerns you may have. You can reach Lance directly by email at Jsmith02@vtaig.com. We appreciate your pat... read more
Insatisfecho, los asociadas no te dicen las verdad, te tratan como nada, no copraria Ford mas!
Business response:
Thank you for reaching out and sharing your experience at our service department. We sincerely apologize that you feel the associates were not truthful or transparent with you, and that you were not treated with the respect you deserve. At Town East Ford, we take customer service very seriously and strive to build trust with our customers. It's unacceptable that you feel this way, and we appreciate you bringing this to our attention. To ensure a thorough investigation into this matter and discuss your concerns in detail, we'... read more
Our experience at Town East Ford in Mesquite, Texas was horrendous! There was a 2020 F350 Platinum for $61,423 listed on the website that we were interested in. We were not able to get to the dealership until Saturday due to being four and a half hours away. We spoke with Tony, Used car sales manager, and a salesman, Dallas, throughout the day on Friday to see if the truck had sold or if we should plan the 9 hour round trip for Saturday. During this time, trade in values were discussed for both vehicles we would be trading i... read more
Business response:
Thank you for reaching out to share your recent experience. We sincerely apologize for the frustration and wasted time you encountered while trying to purchase a 2020 F350 Platinum. We understand how disappointing it can be to receive conflicting information about vehicle availability, pricing, and trade-in values. The inconsistencies you experienced throughout the sales process fell short of the exceptional customer service we strive to provide. We value your business and want to regain your trust. We understand you ultimat... read more
Do not buy any used vehicle from here. They will know something is wrong with it to you around until your warranty runs out and then say it’s your fault wear and tear and will not fix a xxxx thing.
Business response:
Thank you for taking the time to leave this review. We sincerely apologize for your negative experience with a used vehicle. We understand your frustration, and we take all customer concerns seriously. At Town East Ford, we are committed to selling high-quality used vehicles and providing excellent customer service. However, it appears we fell short of those expectations in your case. We would like the opportunity to learn more about the specific issue you're experiencing with your vehicle and explore possible solutions. Our... read more
My only issue is with how long the whole process took. It literally was an all day event. If Saturday is your busiest day then your staffing should accommodate that.
Business response:
Thank you for your feedback and for choosing Town East Ford for your vehicle purchase. We sincerely apologize that the sales process took an entire Saturday. We understand that this is a significant time commitment, and it fell short of providing an efficient experience. Saturdays are indeed one of our busiest days, and we strive to have adequate staffing to accommodate the high volume of customers. We value your business and hope you are happy with your new vehicle. At your earliest convenience, please reach out to Lance Sm... read more
The service guys are good. I have a problem with the service manager. I had been telling them there was an issue with the truck and had to pay for my own diagnostic to find out the dealership did not put on the oil filter correctly when they changed my oil several months back. The service manager then proceeded to tell me he noticed a “drag” in the truck when he drove it, but said I had to wait 7-10 days for a diagnostic to figure out the issue. The lack of awareness and unwillingness to take accountability for an issue exas... read more
Business response:
We sincerely apologize for the experience you had with the service manager and the issue with your truck's oil filter. It's unacceptable that our previous oil change wasn't completed correctly, and we understand your frustration at having to pay for an additional diagnostic test. We appreciate your loyalty as a customer who has visited us previously. We'd like to discuss your experience in more detail and see if there's anything we can do to resolve the issue with your truck. At your earliest convenience, please reach out to... read more
Went in for a simple oil change and tire ration since it was included in my used vehicle purchase. They then tried to sell me on over $2k of “needed” recommended stuff like injector cleaning but the worst was they said I needed a new set of 4 tires. They said they were measured at 4/32 inches. The next morning I went to my truck and one of my tires was flat so I took it to a tire store to have the flat repaired and asked about the tread wear. They showed me the tool right as they took the reading and they were more than fine... read more
Business response:
Thank you for taking the time to leave this review, and we sincerely apologize for the negative experience you had during your recent oil change and tire rotation. We understand your frustration with the recommendations for additional services and the discrepancy in the tire tread depth readings. We value your business and want to regain your trust. We are committed to providing accurate information, high-quality service, and honest recommendations. We'd appreciate the opportunity to learn more about what happened. At your e... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.