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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Jean from Ada Ron Jones was extremely helpful and courteous. His communication skills are "top notch". Ron has been involved in previous service repairs on my Toyota 4 runner. He is always honest, kind and helpful. He is truly a blessing ! Thanks Ron!
Thanks to Darren Harrold's help on my 2013 corolla I had a 2008 Toyota Corolla that I've been very pleased with. I did all my service work at this dealer. I just traded up to a 2013 Corolla LE with the help of Darren Harrold. He patiently spent a lot of time helping me find the best car for me and then helped me with new features on the car like the Bluetooth. Very good experience.
Customer service can turn a bad experience around I went in for my 80,000 mile service on my Tundra. The service rep told me that I needed to get the reccomended complete service which instead of $59 for the 80,000 mile service it was $1,145 for everything. I could not believe it but since I want this truck to last me for years to come, I hesintaely went along with it. Three and one half hours latter my truck was ready. About two hours in, another service rep , Ron Jones came to me ,apologized for the delay and offered to lo... read more
Business response:
Hello Ray, I would like to apologize for the unusually long wait time in our service department. I can assure you that this is not normal for us, and would welcome the opportunity to prove ourselves to you in the future. Thank you, Toyota of Grand Rapids.
Satisfied I came for an oil change and fuel door lever repair. Those items were completed to my satisfaction. I also asked for one of my key fobs to be reset. I discovered It still does not work.
Business response:
Thanks for the 5-star rating, Melia! We're glad your service experience was pleasant, and that your expectations were all met. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
above and beyond Bruce Diamond was assigned to service my car. Only the driver car door would unlock. Manual unlock, key fob or remote touch of handle would not open any other doors. The clicks occurred like it wanted to but nothing happened. Not sure where to start, could be electronic, maybe not. Bruce heard the malfunction and took it back to his bay to start working on it. While trying to solve the mystery, it started working. He swapped the master lock with the same model on the lot and it kept working. Put mine in agai... read more
Still not happy Still working through this dealership's incompetence when it comes to filing simple paperwork. Nearly 3 years later I'm still having issues with the State of Michigan not having the correct VIN on file. More than 20 communications with my insurance agent, state of Michigan, auto loan company and now my personal bank who is thankfully offering a way better deal on the last bit of financing, I'm trying to get my paperwork straight. It should be so easy to read a VIN and record it accurately but the legacy of th... read more
expensive dealer and won't go after market value Trying to buy a truck from them and try to go by the market value based on the year and mileages. They said the best they could do it $100-$200 discount.
2014 Toyota Corolla I will probably be back to have the air added to the spare tire in my trunk as it has been a chronic problem since I purchased this brand new car in May of 2014. The moment I turn the key it is the first light that comes on.
UNHAPPY Just bought a truck here the worst experience i have ever had it started a good nut when i didn't want the truck everything changed like night and day HIGH INTREST RATE EVER will not recommended none ofnmy fellow friends, co workers,family
Business response:
Dear Unhappy Customer, We are very sorry you feel the least bit dissatisfied about your experience with us. However, financing rates are partly dependent on credit scores, and we work very hard to find the best possible rate regardless of current credit circumstances. You certainly have the option to explore re-financing if you believe there is a better rate available. We have done everything we can, but unfortunately, we have come to an impasse. We wish you success in your endeavors, and are grateful for the opportunity to ... read more
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.6 star rating with 8,270 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.